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DTDC Courier / lost parcel

1 India
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A courier was supposed to be delivered to me in mumbai from nagpur. It was despatched on 24th april 2013. It should have taken at max 3 days. Its almost 10 days now (4th may 2013). They have admitted that they can not track one bag which had 7-8 other consignments. 5 days have passed and still they cannot track the misplaced bag. This is heights of irresponsibility. The parcel is required urgently. Please suggest how it can be retrieved or how dtdc can compensate such mishaps.
My consignment no - m85587475

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May 4, 2013

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