DRI Symantec myord.com / Double/Triple Billing!
Turns out DRI Symantecmyord.com is a 3rd party vendor who Norton/Symantec use for order processing. I too have issues as it appears I signed up for a 2 year renewal in 2006 for Norton products that auto renew. The product didn't work through 2 years -- and in Dec 2007 I ended up ordering a Norton product again. I've called Symantec and by giving them my credit card number they were able to auto-trace back and see all charges on that card over past couple of years. They are refunding me the renewal charge and disabling "auto renew" on that product/account. The phone number I used to contact Symantec is [protected]. I pressed zero so it would go to an operator vs all their various selection prompts. They should be able to look up your history information going back a couple years as they did me. They can also tell you which email address the auto renewal was set up for. Hope this helps.