DivaTress / Horrible!

United States
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I bought a wig from DivaTress and I am very disappointed with my experience. Wig that arrived was incorrect and looked absolutely nothing like pictures on their site, it was a completely different item and its quality was very poor. I called DivaTress support and asked for some help and assistance and they said that I can send it back for replacement. As I already said I was not impressed with the quality so I told them that instead of replacement I want to cancel my order and get a refund. They said they need to discuss that with their manager and asked me to call later. When I called back they did not pick up. They do not reply to my messages and I have no idea how to reach them, phone is also useless, they do not answer it. Horrible!

Jan 19, 2017

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