Unfortunately I did not check them out before spending over $6000 on 13 orders from 12/22/06 to 4/01/07 under the impression that false, misleading and misrepresentation is not allowed by the FCC. All of the orders were wrong and I sent back for refunds and/or corrections. It took me making 40+ calls(with 100's of minutes on hold)15 unfulfilled promises to call me back and sending 5 faxes over the period of 12/30/06 to 5/23/07 to get some response. I did get a store credit for shipping only to use it on another order that came wrong. It took my undying persistance to get that and to get any credits that took 2 to 4 months and repairs took just as long. I never recieved the promised certificates of authenticity and received a couple certificates for products I did not receive. I gave up on that. I would not have gotten my money credited at all or the repairs if I had not been so persistant. The repairs were no good either. I believe that they try to win by wearing you out. Their promises of customer service are totally bogus and they lie, deceive and blatenly misrepresent on the air. I have everything documented but do not know where to go. It takes them nearly a month or longer to actually ship items ordered even though they charge your card immediately(I heard that this was a FCC violation)they state this is their policy to charge you for the item and not ship it for 3 weeks or so-using our money to operate-and thus it takes so long for you to get an order that you don't know the problems you are getting yourself into if you do some shopping over a few days. I have watched the 2 female hosts do the most bogus so called actions, they put up so called final clocks 2 or 3 times, one time one of them even bought off the auction winner because it was too low, they cheat at the auctions. Why do they get away with this. I have tried to contact the owners via phone, letters, faxes and email- they do not publish their email-no response whatsoever. Do not shop there!!! Beware- I am stuck with suppossedly repaired jewelry that I cannot wear because they fall apart-and if I try to return them again I may never see them or my money. Will have to pay a jeweler to repair. Stupid me actually gave them another chance this November - took nearly a month for them to ship the item, even though I paid for it the day of order (when I called and asked about where it was thats when they told me that it is their policy to not ship for 3 wks, but charge upon ordering)The piece I received was pretty and a good value but again the settings are bad and cannot wear-will have repaired locally and NEVER shop with them again.