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Dial Direct Insurance / Poor Service

1 South Africa

My car was damaged in an accident on 15 December 2009. Dial Direct appointed Quality Assured panelbeaters to perform the repairs. While my car was at the panelbeaters, the engine was damaged. They refused to accept responsibility and Dial Direct eventually enforced a cash settlement offer on me. When the car was returned to me, several parts were missing. Dial Direct undertook in writing to pay for these parts. Now the responsible person will not take my phone calls and his boss does not reply to e-mails sent to him. We are one week short of a full year since the accident occurred.

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