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Decorplanet.com / The products are decent - but their service is horrendous

1 United States
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The products are decent - but their service is horrendous. I ordered a few thousand dollars worth of items for my new bathroom and everything arrived on time and looks good - but then the toilet starts leaking on the first flush - from underneath. I've called them repeatedly and they insist the only way to get service is by sending them an email with photos of the issue; I continue to send them emails with the description of the issue and photos and they simply ignore them. I have received not a single response. Nothing. POOR.

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