David Stanley Chevrolet / New Vehicle Purchase
I would absolutely NOT recommend buying ANY vehicle from David Stanley Chevrolet!!! My fiance and I just purchased our new 2009 Chevy Silverado from them this past weekend (7/3/09). His cousin (who used to sell cars) brokered the deal for us. When we went in the next day to fill out the paperwork, we did not know that they had raised the price of the truck $1, 000 from what they had quoted his cousin the day before. We found out only after we went to his cousin's house with the new truck. His cousin was extremely angry that they lied to us and we all went back up there to see if they would correct the problem.
Our salesperson, Brad Cook, told us to wait in his office and that he would be right with us. Thirty minutes later, we had to page him to even have him come speak to us. He brought in the sales manager who told us that the deal was done and my fiance's cousin told him to go get the paperwork because we weren't happy. He wanted him to go over the numbers again but they refused, saying car sales is "funny numbers" and they don't stay the same from day to day. They then went and got the finance manager who treated us horribly. He said $1, 000 isn't much money and we shouldn't even be worried about it. He told us my fiance's cousin that he wasn't speaking to him because he hadn't signed the paperwork. He didn't care if he brokered the deal, he wasn't on the paperwork and he could get out of the office. And then he had the audacity to tell my fiance (who is almost 30), to grow up, and fight his own battles. My fiance told him he wanted his keys back from his trade in, since by law, we have 72 hours to return the vehicle. The finance manager told us we didn't know what we were talking about and REFUSED to give us our keys back. He then told us to contact their attorneys on Monday and walked out of the office.
I have a problem with them lying to us about the cost of the vehicle, but I have an even bigger problem with the way they treated us after we purchased a $34, 000 truck from them. If they had been helpful, even if they were unsuccessful in solving our problem, I would not have cared. But to be treated so poorly just speaks volumes of the way David Stanley cares for their customers. The second we got home, I peeled the David Stanley sticker off the back of the truck. My fiance is so proud of his new truck, and really, I'll pay the extra $1, 000 just to see the smile on his face every time he climbs in. But we will NEVER buy another vehicle from David Stanley Chevrolet...or quite possibly the entire David Stanley family of dealerships.