Counterforce USA / Beware - Automatic Renewal
This complaint is for those of you shopping for Alarm Monitoring Services. If you have counterforce USA on your list, please make sure you read the fine print behind where they automatically renew your service after the 3yr contract is up. I knew that my contracted time was up and I wanted to cancel the contract only to find out from the agent that I needed to send in a letter 30days in advance or they would renew the contract automatically. Now, who remembers all the fine print on the contract after three years. Don't you think that Counterforce could have sent a letter reminding the owner that your contract was about to expire and that services will be continued if they did not receive written notice 3oday in advance. They always send letters to tell you when rates are increasing but not for renewals. So now I have to pay 75% for a year's worth of monitoring when I am not living at the residence. How is that for customer service. Anyway, I am trapped already so what can I say. Its a learning experience but back to ADT or some other firm.