Consumer Reports Magazine reviews and complaints
unable to contact
I had originally attempted to contact Consumer Reports to complain about the fact that subscribers were barred from using its web-site unless they paid an additional $19. And that is, still, a primary complaint. However, when I attempted to e-mail Consumer Reports by clicking onto consumer reports.org/letterto editor, there was virtually no way to decipher a route by which this could be accomplished. I defy anybody to manage to send an e-mail to Consumer Reports based on the web-site's instructions...impossible. If Consumer Reports were rating its own user-friendliness, it would get a failing grade. Oh, when I clicked onto "Donate" I was transferred immediately to a concise explanation which would be routed directly to the correct Department. Other than donations or subscriptions, people wishing to contact Consumer Reports are out of luck/
Company Business Name: consumers union
Country of complaint: United States
Address: 101 Truman Avenue, Yonkers, New York
Website: consumerreports.org
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud and cheating
The product recommendations of Consumer Reports Magazine are basically worthless. We bought a Frigidaire washer and dryer based on their recommendations and both are a piece of junk having been repaired numerous times. We also bought a Schwinn elliptical trainer which they said was a Consumer Reports BEST BUY and after being used less than 20 times it sits dead in our basement.
Consumer Reports may not know how to determine a quality product but they will fill your mailbox with promotions about automobile pricing, books on investing and medical care, etc. Based on their 'wonderful' product recommendations I would do exactly the opposite of what they say.
If you want product ratings you are better off searching online for free info than paying Consumer Reports for a bunch of know nothing nonsense.
Company Business Name: Consumer Reports Magazine
Country of complaint: United States
Website: consumerreports.org
The complaint has been investigated and resolved to the customer’s satisfaction.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
Worthless
Save your money and search on the internet for product recommendations. Consumer Reports is a joke. We bought a washer and dryer, Frigidaire, that they recommended and both are total pieces of garbage. Both have been repaired many times and still work marginally at best. We also bought a Schwinn elliptical (a CR best buy) and it lasted less time than a...
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I find the same thing. It would be nice to be able to contact them with suggestions.