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Complete Nutrition / Horrible treatment to the point of harrasment,

1 2124 Cecil Ashburn Drive, Suite 120Huntsville, AL, United States Review updated:
Contact information:
Phone: 256-489-4440

On 3/3/09 I went into the Complete Nutrition store and was approached by Shane Chase who claimed to be the owner of the establishment. He showed me a weight loss product that his other customers had lost 13 pounds in 2 weeks. He told me the program I was considering would last me 2 ½ months. I purchased the "Reveal" program that came with 3 packs of Ephedrine and an extra pack of Ephedrine for free. I started the program the next day in the morning and followed his instructions for the next 5 days. I did not lose any weight and I woke up feeling nauseous at night. On 3/10/09 I went back to the store to return the products. At first Mr. Chase told me that they do not accept returns on opened products. I informed him that I had read his return policy and that it stated differently. He then insulted me and claimed that I had not taken then pills as directed and he would count them. He told me that not all the bottles in the system he sold me would not last 2 ½ months even though he told me they would before. He also asked me " Are you REALLY working out?" and then his female employee seemed to feel the need to step in between me and him and try to help me. She tried to discuss why I was having problems with the program and I told her about the nausea. Mr. Chase again stepped in and said that he would honor the return policy and give me an in store credit but that I would have to spend it right then. I didn't have time or know how to spend so much money at that time so I told him that I would be back. On 3/11/09 I spent the day doing research on the products he had given me and found out that the Ephedrine he sold me for weight loss was actually for breathing problems and did not say anything on the package about weight loss. I researched the Code of Alabama and I think that Mr. Chase is in violation of Title 8 Section 8-19-5. My aunt and I went back to the store that evening to speak with Mr. Chase on his practices and to finish the return. Mr. Chase claimed that everyone knows that Ephedrine is for weight loss even though it's not labeled for it. Mr. Chase was pretty upset when my aunt asked him about why he felt the need to insult me the night prior. He claims he never insulted me, but he did say those things that I have claimed. Mr. Chase then had a change of heart and decided to give me a full refund. I thanked him, and his reply was that he can not believe that that I said that he insulted me and that he has never had a return. His store has only been open for 6 weeks. After the refund my aunt and I immediately left. I received a call a short time later from Mr. Chase. He said that he wanted to apologize for how everything went with me, but he thinks my aunt should come back and apologize to him because I did not take 7 days worth of pills, he counted them. I told him that I never said I took 7 days worth, I took 5. I told him I would be contacting the AG regarding his misrepresentation of the item he sold to me and to never call me again.

I feel lied to, insulted and harassed! I cannot believe I actually had to deal with such immaturity!

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  • Ma
      9th of Feb, 2010
    +3 Votes

    Complete Nutrition has amazing products! The reason people see no results is because they dont want to workout nor eat healthy. These weightloss systems may be a little pricey but they work. GNC, no way. They carry the same products walmart do. Obviously certain people think their are such thingsas a "miracle" pill. I think that its horrible to bash someones company.

  • Ma
      18th of Mar, 2009
    +2 Votes

    I had a great experience at this location.

    I also dealt with Mr. Chase. I purchased the Reveal at the end of February and since then have lost 12 lbs and I don't know how many inches. All I can say is I'm wearing jeans I haven't been able to wear for two years! I am also taking it with the Ephedrine. The ephedrine is listed as a bronchiodiolator (breathing) on the box and Mr. Chase explained to me how it worked with the Reveal system to produce similar results like the old Ephedra based diet pills. I had to fill out a form for age verification as well before I could purchase the ephedrine. He was also very helpful explaining why I had to do this.
    He was very informative in explaining how to take it and what to do if I was a little jittery at first.
    One thing I liked the most about my experience at Complete Nutrition versus the other stores in our town is the personable way Mr. Chase approached my wanting to lose weight. He asked me questions, about my goals, my eating habits and even recommended diet changes (he explained diet is 80% of losing weight and the other 20% is exercise/supplementation), and he gave me advice on things to do for workouts. Mr. Chase informed me he was a certified personal trainer and that working out with weights was nothing to be afraid of when wanting to lose weight. My diet would determine how the weight training worked with my body. Another "fun" fact he let me in on was that weight training can elevate your metabolism for 3 days after you are done working out. Something I need as a middle aged mother of 4! I was impressed at his overall knowledge, not just of the supplements I initially came in for but other aspects of the "change" one is needing to make to actually lose the weight!!!
    I am a lifetime customer at Complete Nutrition for all my supplements from now on because of these aspects.

  • Ma
      7th of Mar, 2011
    +1 Votes

    I purchased the Reveal extreme pack with the accelarator, tone, & night time hybrid. Its been 5 days now & i have actually put on 2lbs. I have been eating less & skipping the fast food. I have also been doing a 10 minute ab exercise every night. I dont understand. The money back gaurantee is if its un-opened. How the hell are you to try it if you cant open it. The only way to get your money back is to buy something else that doesnt work thats a scam. Wish i would have read the fine print...never again. I guess im stuck with them for the duration, hopefully something will change.

  • Sh
      2nd of Apr, 2009
    0 Votes

    Hello everyone this is Katie & Shane the owners of Complete Nutrition Huntsville. We are sorry to hear all the negative feedback. We would like all of our customers to have the best experience when they walk through the door. Our company does except returns. The policy for Complete Nutrition is that if the item(s) are open then we can give you in store credit at the time of the return with a receipt. If the items are not open then you can bring them back with receipt and we gladly return your money.

    We follow all guidelines to the fullest extent. As a owner of Complete Nutrition Huntsville I don't want to do anything wrong government wise and customer wise. Doing things wrong has never been what Katie & I are about. We love talking and chatting with people. We invite you in to come chat about daily things or sports ect...

    Your goals are our goals. Thats how we are different than the other companies. We want to help you. If you are not happy then please come see us and we will try to find the right products for you to hit your goals.

    The Complete Nutrition name is a well respected name everywhere we go. We are glad to have moved to the Huntsville area. We love it here. We hope you stop in and say hello and check out our beautiful store. Don't ever feel obligated to buy anything you don't want. We are here to help ya and have a great customer experience!


    Katie & Shane
    Owners Complete Nutrition Huntsville

  • Go
      8th of Jun, 2010
    0 Votes

    My opinion, people want to just pop a few pills and watch the weight fall off because there are a hundred commercials with a hundred different celebrities telling us that they dont have to work out. I think the employees at those kind of stores are pushy and just want to force the "newest weight loss" pill at you w/out knowing if they work or not. Most people who are shopping for a Diet Miracle are vulnerable and want to lose weight because they are unhappy and will believe anything the sales clerk says. I too have not had good luck w/Coplete Nuritian sales clerks, they have all been cocky and uneducated in the products. I went to 2 different locations in Lincoln NE and had a negative experince at both. They know very little about the product and just kept trying to get me to buy more and more products. If there was such think as a Miracele DIET PILL then no one would be fat

  • Re
      8th of Jun, 2010
    0 Votes

    ive had a wonderful experience with the company in eugene oregon they are always nice to my husband and i and always hook us up with great deals. you have to work out and eat healthy if you wanna add a diet pill that pill is to give you a speed in ur weight loss but you need to excercise. thanks complete nutrition!!! you have made us feel like we can have the body we want even after having 2 babies i can see a diffrence!!

  • Dc
      6th of Jul, 2011
    -1 Votes

    I have had a great experience at the Complete Nutrition in Lawrence Kansas. I go there for all of the protein, and dietary supplements i have to take to stay in football shape. The guys there Seth and the other skinny guy are cool as hell. My friends took me there because they said it was way better than GNC. The people there who helped me was not harrassing me or pushing me into sales. They flat out asked what it is exactly im trying to do, and gave me there recommendations on what I should take and if it cost too much they would give me another cheaper route. I will be using Complete Nutrition for awhile now

  • Ty
      10th of Oct, 2010
    -1 Votes

    Karen B, you are clueless. The reason that people are, as you say, slamming Complete Nutrition on here is because they DESERVE it, and what most of these people are saying is true. Most people know that going into a GNC is like being harrassed by sleazy, pushy used car salesman, who are selling over priced junk. Complete Nutrition is just like them except MORE sleazy and MORE overpriced. Those who complain of these guys using very high pressure sales pushing VERY highly over priced products were not lying. WOW. I thought GNC was bad for that (and they are, and that's why THEY lost my business) but these guys blow even THEM out of the water. Even more pressure, even more sleaze (never thought that was possible), and even more outrageously high rip off prices. And the reason I went in there was because it was new here and I'd never heard of it before, and I'll check any place out once. With this place, once was all it took. What a joke. Go to bodybuilding dot com or any similar site if you want equal or BETTER products at one FOURTH the price and don't want to be mistreated or scammed.

  • Ga
      13th of Oct, 2010
    -1 Votes

    Bro you need to take a chill pill like Tyler Durden in Fight club. There is a Complete Nutrition in Chattanooga where I live. The people that work in there are knowledgeable, take the time to talk about working out and other stuff, not just sell me stuff. Did I mention I am a competitive body builder? As far as goes, yea they have great products, great information and that is where I got all my supplements before Complete opened here, because Complete price matches bodybuilding, so no need to order it and wait.

    It's all about asking, talking to the people working there and seeing what kind of deals you can get. I work in medical sales and this is true in almost anything sales. If you walk into a store, look at the price and walkout without talking to someone, well then that's on you.

    I'd also like to note, if you went there once, you have never taken any products from there guessing from your post. Therefore you would have no clue if any of their products where "over priced junk" should try to gain some knowledge of your own before you bash the knowledge of people trying to help you!

  • Ci
      2nd of Nov, 2010
    -1 Votes

    I went to complete nutrition for protein and vitamins. I have a great work out routine and eat extremely healthy. I went there to try and lose the last 5 pounds and to get more protein in my diet. I purchased the multi vitamin, the product called tone, and the protein powder. I felt a difference immediately. I feel like these are really great products. I took vitamins before but I feel these are geared for someone who is active and needs that extra energy. I would recommend these products to everyone. I hate some stores may have bad customer service but I had a great experience at the store in High point, NC. If you are looking for a diet pill that is FDA approved good luck, I'm not sure those exist.

  • Me
      2nd of Apr, 2009
    -4 Votes

    Complete nutrition is a total scam, misleading ads and over the top high pressure sales. The place has over priced products and will not accept returns. I totally agree with the first opinion and the second one is obviously someone that owns a Complete nutrition store. I wonder if the ftc or fda would be interested in the marketing of this product? Go to GNC or some other store if you dont want to be ripped off and lied to.

  • Ja
      10th of Aug, 2011
    0 Votes

    I know there are two (or three) sides to every story but I have been a customer and also and advertising partner for Complete Nutrition. I have never heard anything come from Katie or Shane Chase other than genuine interest in their customers success. Ive needed to return a product for my husband because it had a side effect and they gladly replaced it. For those who say they claim to have a miracle weight loss pill, you are flat out lying. No one with any sense would make such a claim. You know you just dont want to exercise! Im not saying suppliments always work, but in my personal experience this company genuinely strives for results for their customers.

  • On
      4th of Aug, 2011
    0 Votes

    I don't understand why Compelte Nutrition will take back an opened product and NOT give a refund. If they are able to take the opened product back for an exchange, shouldn't they offer a full refund? I purchased the CTS360 Max 2 days ago. I am so jittery and haven't been able to sleep in 2 nights. I SHOULD be able to get a full refund for this product in stead of trying to use up a $250.00 in store credit!!

  • Ra
      7th of Sep, 2011
    0 Votes

    As a personal trainer, I have referred my clients to complete nutrition for weight loss, sports performance etc. All of the products that are sold by complete nutrition are of the highest quality and beat out any of the cheap mass produced products that are in GNC, Max Muscle, Vitamin Shoppe etc. The only complaints I have heard of or have encountered by even my own clients are from buyers who are not eating healthy and are not working out regularly. These products are simply created to super enhance your fitness/nutrition program. Please people do not blaim Complete Nutrition for your laziness, there is no magically pill that will fix your problems only super boost your hard work leading to your success!!!

  • Ka
      16th of Jun, 2010
    0 Votes

    I wanna take a second to talk about my experience with Complete Nutrition...

    For starter's, I have been overweight my whole bad that it put me in a state of deppression. Well for the past year I have been doing some research on natural weight loss "aids". I have found that it is quite difficult to do on my own because there is such a variety of different supplements available in the market place. So one day I heard an ad on the radio about weight loss, and of course it was with Complete Nutrition. Well I went in to check it out, as soon as I walk into the establishment I was greeted by a CN Consultant.
    We went over everything from how I need to eat, how frequent, how many days a week I need to exercise, and of course the supplements I need to take to get to my goal. One thing they put alot of emphasis on is how these weight loss "aids" arn't going to do all the work for me but will accel the results of my own efforts. Now that u know exaclty what went down...It has been 6 months since my first of many visits with Complete Nutrition, I have lost 43 pounds and I feel better than I have ever felt (givin I havent quite reached my overall goal yet :)) I am very happy and satisfied so far.

    PS - I am truely amazed that people would want to bash a company (on the internet) that is just trying to help. GNC and all the other supplement stores are selling supplements experience with all of them was that they didn't know as much as Complete Nutrition (this is my experience). I went into the store knowing that you need exercise and a good diet to loose weight. Remember YOU went into the store as well as I did. I am positive that if you went in there again they would be happy to help you even though you wrote bad things about there company on the internet. That person above said it best "THERE IS NO MAGIC PILL". Diet and exercise get it done, supplements help boost it along. I am not being negative towards anyone above, I just wish you would think about if your experience, was it really that bad...hope all is well.

  • Am
      16th of Jun, 2010
    0 Votes

    Ephedrine IS a bronchodilator and is used for breathing problems, but it is also used for weight loss because it is an amphetamine type stimulant. It is illegal to sell it as a weight loss product in some states, so they market it as the afore mentioned "bronchodilator". People still buy it and use it for weight loss or an energy booster. I take a Rx diet pill called adipex, and it has the same effect on my breathing as the ephedrine does. A lot of times people with bad asthma take them when they have an attack. that is their medical use. Just wanted to clear up that confusion.

  • St
      10th of Jul, 2011
    0 Votes

    I like complete nutrition for the fact that they are NOT commission based. GNC is a commission based company and the guys that work in the store from what I have been experiencing have been everything as bit of helpful to me. I'm a 7 year stomach cancer survivor that has been trying to pick up weight for the past 5 years. I think that the guys here deserve a little credit because I've been seeing gains in weight of approximately 1-2 lbs a month. which is a LOT for me. don't listen to the ill-informed idiot of 2009. For all i could tell is that guy works at GNC and is trying to troll on this website. Complete Nutrition>GNC any day of the week.

  • Ka
      24th of Jul, 2010
    0 Votes

    Come on people, you didn't gain the weight overnight and you can't lose it overnight. You should know you have a better chance keeping the weight off if it comes off slowly. Never believe the Lose it Quick Schemes. I have tried many weight lose strategies over the years, many different pills, I've done the serious weight lifting, done the martial arts but...I have been taking Reveal for about two weeks now and it works. I have lost 4 pounds. That is huge because I have been trying so long and had no success. I am very active but my biggest problem is eating too much and I have a lot of stress in my life. Reveal has curbed my appetite and given me energy beyond what I had expected, don't forget drinking 8-10 glasses of water a day is necessary to flush the fat out. I bought my product from Complete Nutrition in Lee's Summit, MO & both the people in there were just Great! to talk to.

    ps. If you think you can take a pill & sit & lose weight, YOU ARE WRONG! You must be active, burn those calories. Try the Wii Fit, it is fun! or anything you enjoy. Frisbee is great exercise too (all that running to get the Frisbee that doesn't make it your way, lol.)

  • Dd
      7th of Jul, 2011
    0 Votes

    I work for this crappy company and will tell you first hand everyone that works there is a used car salesman! I was excited about the job because I have always been into nutrition. But after spending time with the owner and other managers all they do is push products that are way overpriced. 85$ for a protien that u can get online for 35$!!! Really?? In training the owner and manager told us all that "we are paid to lie" their exact words. I thought I would help people reach fitness goals here, but now I know all we do act excited and tell people to take pills that u can find the exact same thing anywhere else for less than half the price! Their goal is to make money, not help you. And when we do have a high dollar sale all they do is ask why we couldn't add another $ 200 on? This company is ###! don't waste ur time or money.

  • Ky
      11th of Jul, 2011
    0 Votes

    Complete Nutrition is a joke. I was signed up for a membership thing even though I didn't want to. After they took out the second month I tried to cancel but they still continued to take out money. They now have taken out $88 and won't do anything about it. This was while I got laid off and couldn't afford anything more than food and house payment. Not a fan of Complete Nutrition anymore. I live in Omaha, NE.

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