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Coldwater Creek / Return process

Coeur D Alene Idaho, United States
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Ordered a dress from www.coldwatercreek.com and when it arrived it was damaged! There was a small hole.
I contacted Coldwater Creek customer service and asked for a refund. They said that I have to send the dress back in order to get one. I paid for the return shipping and sent it back. Later I received a message from the post office stating that Coldwater Creek did not accept the package and that it was sent back to me.
I tried to contact them again to get some reasonable explanation, but they ignored me and did not reply.

Mi
Aug 10, 2016

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