- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
not receiving item
I ordered an item in December for a night out it is now January I still have not received this. I have sent a number of emails and messages but had no response the money has been taken out of my account. I want a refund or to receive my order. The service is not acceptable. I'm completely disappointed. The account has been active with a number of holiday posts being posted but no replies to my message
items returned for refund - signed for and no refund received
I ordered x2 jumpers on 14th September from Coco & Carter order no.#5000 total of £47.80. Contacted buyer on 22nd September as items did not fit. I was advised I could exchange one for a smaller size and would be refunded for the other. I sent the items back recorded delivery tracking no. AE79 3828 462G B and they were signed for 26th September by Coco. Since then I have sent several emails and Instagram messages to the seller all of which have been ignored with the exception of a message on 18th October claiming refund was made. This is not true - no refunds have been made and it is obvious they are lying as they wouldn't have ignored all messages previous me threatening to take action.
Don't buy anything from them
What the heck is going on? I have been trying to get in touch with you for several weeks and there's nothing instead. I don't understand, you closed your company?
If yes, it's great, but first give my money back, if not, then where are you?
Why don't you answer?
I never received my order. I waited for almost 2 months, after that, I realized that the further waiting would be absolutely useless and contacted their customer service. The rest story is known.
Messages get ignored
She takes money straight away
Nothing turns up. I will take this so far trust me
Is Coco & Carter legit?
Coco & Carter earns a trustworthiness rating of 32%
Be careful. Check reviews and watch out for issues before dealing with Coco & Carter.
Coco & Carter's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
Exercise caution when using cocoandcarter.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
Coco & Carter protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Coco & Carter. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Cocoandcarter.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Overview of Coco & Carter complaint handling
-
Coco & Carter contacts
-
Coco & Carter emailshello@cocoandcarter.com100%Confidence score: 100%Support
-
Coco & Carter address202 Outwood Common Road, Billericay, England, Essex, CM112LG, United Kingdom
-
Coco & Carter social media
Recent comments about Coco & Carter company
Don't buy anything from themOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.