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Closet World / Customer service stinks

1 United States
Contact information:

I called to get a closet repaired, it was my 4th attempt - they transfer the call to numerous places, and ultimately you get someone's voicemail or they hang up on you all together. I spoke to a guy named Robert and he said my warranty was 7 years and I never received a copy of the warranty which he said he would fax to me. I still haven't received it. I then called back to get the baseboard moulding fixed - it fell right off the closet and the guy on the phone said it would cost $100 to get it fixed - I told him there were no nails in the base moulding to attach it to the closet but I never noticed because I didn't usually touch the base moulding on the side. The cleaners must have knocked it out of place - apparently the original installer just placed it there and didn't nail it in. The guy lied on the phone and said they don't nail the moulding to the closet - I asked him how it stays on if its not nailed or glued to the closet, and he hung up the phone on me.

Va

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