CertainTeed Corporation / Window seals
I am the second owner of my home. The windows I am referring to were installed in 2005 and 22 out of the 24 CertainTeed windows seal are bad. I filled out the warranty claim for and was denied they state my home is a commercial building and the warranty was up 9 months ago. I have a two family home however I occupy the entire home, commercial property is 4 or more units, so I do not understand this rational except they do not want to honor the warranty. I have tried calling the legal department for a week now and the operators are always busy. I sent and email to the communication manager and have not gotten a response. I have been researching to get the contact information John Crowe and have failed so far.
I have all the documentation and many pictures of the bad seals and the company is well aware these seals were bad they had so many issues with them in the past that is why they stopped making them.