Carl's Jr. / bad service, refused company discount coupon.
Very bad service. 03-14-2009 5:45pm pst.
Receipt # 0664 server #00066
Ordered 2 kentucky burgers, 1 zucchini, 1 3 pc crisp burrito.
Presented clip internet promo 1 "dollar off coupon" at carport window to order taker. They checked with a manager refused to honor the coupon. The print out clearly shows it from carl's website and says clearly "present at store." I paid for the food and requested a few ranch dressing received. The entire order was crammed in the bag. The burgers were on the bottom of the paper bag and one of them leaked fluid onto my leather seat in my car. The crisp burritos had no guacamole sauce, which is supposed to be included as stated on the window posters at the restaurant. The burritos put in the bag vertically fell out into the bag. Zucchini was placed in sideways to upside down and also emptied into the crammed bag.
The burger I got also seemed flattened the bottom part and soaked with a liquid other than the bourbon sauce. This was a horrible experience that I received at this carl's and I wanted to let you know that because of this, 1.) I will blog it so others can know and 2.) will try to stay clear of being treated like this. I let the order taker know I would post a message complaining about the refusal to honor your company's coupon and suspect this is why the rest of my order came out the way it did. I really hope you folks do something about treating customer's like this especially when you are trying to promote your restaurant business and especially service as is. The refusal of the coupon goes on the manager's shoulders because he flat out refused it even though the print out showed the web url from carl's as well as stating on it "bring this coupon to the nearest carl's jr. Location to get your discount." that is false advertising too!
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