Car Mart / car issues
We purchased a 2001 Jeep from the Carmart in Paducah, KY 3 month ago. We have had nothing but problems out of it since day 1. I have tried to talk with the Ky store numerous times about it. I have returned it to them 3 times already. Once to replace the radiator after we had only had it for a day. They then keep the car for 6 days. When they picked it up from the mechanic it was returned to us with a busted windshield that we are still waiting to be repaired. The crack is at least 2 feet long at this point in the line of sight of the driver.
The Jeep would stall out at red lights and at one point we were almost rear ended by a semi with our children in the car. It would also jerk as we were going down the road. At night the windshield will foggy on the inside and we constantly have to wipe it with a rag just to be able to see. The heat would just make it worst. The vents in the floor have smoked since day one. Smoke will billow out of the floor and smell of a burnt engine. We recently took it back to them with a letter explaining everything that was wrong with it (they ignored the letter) and did not fix the majority of the problems. As far as they told us they replaced the MAP sensor and the heat/air hoses. However, the smoke is still billowing out of the floor.
We have only had it back for 2 days now but the oil pressure is still a little high. (Before it was time to change the oil we had put in 3 quarts of additional oil) The day we picked it up we commented on it and the technician in charge of repair told us that every time we change the oil after a couple thousand miles, that we will need to add a quart and a half of oil because the manufacture’s are making thinner oil (and we are supposed to buy that) It has also been missing an air filter since we bought it that we just recently became aware of and replaced it.
Carmart of Paducah has blamed all of these problems on everything else except themselves, even though we have had theses problems since day one. Carmart of Paducah has taken no responsibility for these problems since day one and has blamed everyone from us to their own outsourced mechanic.
We have repeatedly called to report these problems and since we have bought the car we have had to rent a car and spend money we don't have and we have had to borrow cars to be able to get back and forth to work and it is very hard to get another car worked out to use when we are paying over a hundred dollars a week for this car. We are paying too much money just to have a vehicle between renting one and borrowing from family.
At the bottom of this page is the exact letter that was sent to the Paducah store (that they paid no attention to)when we dropped the car off for the 3rd time. We just want a vehicle that we don’t have to worry about endangering the lives of our family if it stalls out. I just can't believe that I am paying so much for a car with all of these problems that no one seems to care about. We originally came to your company for the warranty that was offered and because we are wanting to buy a house and didn't need the marks on our credit report from shopping around at different dealers.
At this point we are so frustrated with the whole situation that my husband is about to get a attorney involved, but I wanted to give corporate a chance to resolve these issues before it goes that far. However, if these problems are not corrected in a timely manner, we will have no choice but to pursue legal recourse.
Repair Issues with the Jeep Purchased from CarMart:
1. Since day one, the heat has not worked right. It blows out black partials when the heat is running. There is also smoke coming from the heating and air vent. I have no idea about the air conditioner because it has been to cold to try it but I’m going to guess that it doesn’t work either.
2. The “check engine” light is on.
3. The engine has died over 10 times at stop lights or stop signs during the last 2 weeks.
4. We have looked in the engine to try to determine the problem we have noticed that the air filter is missing. We are sure that this crucial part missing could be causing some of these problems to persist.
5. The oil was changed after we bought the car. Since then we have put a quart and a half in it. A week and a half later all the oil we have put into it is gone and the oil level is low and needs another quart and a half again and it’s not even time to change the oil yet.
6. The windshield was damaged by an employee of CarMart on the 7th day after we purchased the car. Six of those days it was at the mechanics to have the radiator repaired.
7. When the car is in motion and it starts to slow down. If you remove your foot from the gas pedal it jerks and tries to stall out. This problem is extremely dangerous as the car, of course could die while traffic is oncoming.
8. It sometimes smells like the engine is burning.
Since we purchased the Jeep we have had multiple problems with it. The Jeep originally overheated and needed a new radiator. We were forced to wait 6 days because they ordered the wrong part. After the Jeep was returned to us, we once again, had to take it back the next day and do without it for several more days because the power steering was damaged during the radiator repair.
While Carmart had position of the Jeep the windshield suffered a 2 foot crack on the driver side. I’ve tried to get that fixed and have not got anyone to help me fix it even though they took full responsibility for the break and told me that we didn’t have to leave it with anyone and/or be without the car again that we could have the repair man come to us. That has yet to happen and the crack is now almost 4 feet long.
The heat barely works we thought once the radiator was fixed that the heat would fix itself. It will shoot out black partials from the vents when it is first turned on and it smells like its burning. I haven’t checked the air yet because it’s so cold outside. We have had to replace the battery 3 times.
We have had to put more oil in it since we drove it off the lot and it will not hold the right amount of oil. It dies at stop signs and lights and in the last couple of days it has been jerking and sounding like it is trying to die as we are driving down the road. Now the engine light is on and the car is stalling and the oil is low again.
We need this car repaired properly this time. We are a one car family of four and live 30 minutes from everything. We continually have to bring it back to the lot and make arrangements to be without a car which is impossible since we do work for a living in order to pay for the car. I am VERY upset about this ordeal and need these matters resolved PROPERLY this time. We simply can not afford to take more time off from work to deal with these issues and not have a vehicle.
According to our contract with CarMart, this vehicle is covered under warranty. Something must be done ASAP to resolve ALL of these issues once and for all. I fully expect these issues to be resolved correctly and in a timely manner.