Cablevision — overcharging
I have been a Cablevision subscriber for 14 years. I have selected the Silver package. I reviewed my bill recently along with the details of the Silver package and discovered that HBO on Demand, Showtime, and Showtime on Demand are included in the Silver package. I also noted that I had been paying extra for those services as when I signed up for the Silver package they were not included. When I contacted Cablevision (Jan in customer service) I was told that a few months ago (she would not tell me when exactly so it could be years) that those services were added to the Silver package. When I asked her why then was I being charged for them as well, she said it was not up to the company to advise the customer or adjust the bill. She proceeded to tell me that some people wanted to keep it that way. It was then that my head exploded. Though I kept my cool I was flabbergasted. I told her that was ridiculous.See the Top 10 Worst Complaints in Keyport, NJ That I think I am entitled to a refund for all those months. She said sorry that cannot be done. I then asked for a supervisor.
Nicholas was then on the phone and he heard my problem and put me on hold. When he came back he told me that he could give me 1 month credit (21.85) but no more. He only gave this to me because I was a long time customer and a good payer. Yes my bill is approximately $200 per month (including the extra $21.85) and I pay each and every month.
The problem is that Cablevision has ripped me off for 21.85 per month for how many months (or years). Yes I am also at fault because I did not review the details of the package every month and compare it to my bill (a bit of a joke here). But I cannot be the only person this is happening to. Cablevision is forcing boxes on all TV and charging $6.95 per box, the service is expensive as it is without being overcharged. Please review the cable bill and the packages. I feel ripped off and I know am not alone.
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