Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Buy.com / Bad customer service

United States
Contact information:

I have ordered from buy.com for several years. I recently ordered 3 xbox 360 games, 2 came but it stated 3 were shipped. I emailed them, the automated response says you will have a response in 10 hours but if it has to be researched it could take 48 hours, I have since emailed them 5 times with absolutely no response. They apparently plan to keep my money and my game. I have asked for the game or a refund and have gotten neither and have not gotten a response. They do not have a published address or phone number, just an email address. From reading other complaints it appears that they do not provide customer service only the illusion of one.

Post your comment


Reply to