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Bronx Honda / Bad service

1 1133 Zerega Ave.Bronx, NY, United States Review updated:

I have a 2 year old (2006) Honda Civic which is still under full warranty. I dropped the car 9 days ago for various reoccurring problems. The dealership called me yesterday and told me that the car was ready. When I went to the dealer to pick up the car this morning, I was treated very badly and unfairly. The following is a few details of what took place.

� One of my complaints about the car was a noise coming from underneath the car for first 3-4 minutes each time I drive the car after not driving for a few days. The service advisor (Kathy) told me that the mechanic un-bent a metal within the break system and the cost of this was $100. I asked to see what the mechanic un-bent (I am a Mechanical Engineer with a M.S. degree. I am unconvinced that a bent metal will not cause a problem that I described above). Both individuals I dealt with (Kathy and John Ross, General Manager) refused to show me what was done on the car. I explained that I felt uncomfortable paying $100 for un-bending a metal and I needed to see and understand what was done. They were very short with me and simply said no. Then, I asked if I could speak with the mechanic who allegedly un-bent this mysterious metal. I was told that it was not an option either. I was warned that I had to get my car out of their service center that day or I would be charged $35/day storage fee. I had no option but pay for a service that I,

a) didnt ask for,

b) doubt that Bronx Honda repaired anything to begin with,

c) or even if they did, that repair was not authorized and most likely unrelated to my original concern.

Allegedly, Bronx Honda mechanic test drove my car for the noise and found out that one of my concerns (road/wind noise) was due to faulty gasket around the windshield according to Kathy, one of the service advisor's. When I went to the dealership to pick up my car, the following is what I was told Because your car didnt have enough gas in the tank, we couldn't continue the test drive and we just didnt do the necessary repairs. This explanation shows the lack of customer service at this dealership. In a matter of fact, the car had still plenty of gas when I picked up the car. When I asked John about this, his response was You are all set. Your car doesnt need a gasket. Good bye.

� The overall experience dealing with these two individuals (Kathy and John) was very unpleasant. They were not interested in helping, listening or accommodating any needs of mine. Their approach was Our way or highway, we have your keys. You dont pay; you dont get your keys.

There are another 4-5 disappointing aspects of the horrible service at this dealership. I will provide those in detail upon request.

Va
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Comments

  • Ya
      18th of Mar, 2009
    0 Votes

    I went to Bronx Honda in the Pelham area of the bronx to buy a brand new Honda Civic. Mr. A. Indar came up to me and offered to help me. He then showed me a 2009 Honda civic which he stated would be offered to me at a special interest of 3.9% for those with Tier 1 credit, which I had. While the manager got together the paperwork for the loan of the car, Mr. Indar offered to help me insure the car and get the it registered for a small fee.
    As I was about to sign the paper for the loan, I noticed that the interest offered was much higher (11%) than what we had originally signed on a preliminary contract.
    Because I knew that I had stellar credit, and should not be getting an interest four times the normal rate, I refused to sign the paper for the loan or anything to do with the transaction. He them stated that if I did not sign the documents for the high interest loan, he would not remove the car from my insurance policy unless I gave him five hundred dollars. Eventually I went to the DMV to see if he had actually registered the car in my name, but found that the car was not registered but that he was lying and it was all a scam.

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