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Briarbrook Apartment / Leak in the ceiling a lot of time

1 1065 Briarbrook Dr. APT#207Wheaton, IL, United States
Contact information:
Phone: 630-653-2541

For 1 year and 9 months, I got a lot of problem in Briarbrook Apartment. After few month, the gas range for cook and the refrigerator was bad. Thus they changed the other old gas range and refrigerator after I complain 3 times. But it will be OK, if new residence in Briarbrook because they are renovating right now. But main problem is leaking in the ceiling. After 1 and 3 months in rental period, the ceiling of my master room was leaking water from up-stairs because of renovating. They said "It will be OK. We will be painting stain of leaking after dry water. " So that time, they was painting it. After 2 month, leaking one more time. I also complain to apartment rental office. They said "We will be painting the stain of leaking. Then it will be OK." Actually, the size of stain was 10 inch diameter. So I said OK. After 3 month, I got one more time leaking on ceiling between dining room and kitchen. It was 1 months ago from now. So I was complain to rental office. They said "It will be OK after painting." Acutall our rental remain 4 months. So I said OK because I will be move the other apartment. After 1 month, it was yesterday, I got leaking one more time at all of master room. After work, when I came in home, I got a lot of bad smell and some of sound in my master room. When I turn on light in master room, it was amazing. The 10 of hole is in the ceiling and maintain people was turn on there Fan and my Fan. Also they stand basket to get water from ceiling. Also my bed was wet becasue of leaking. I was going to rental office this morning. They said "It was broken pipe from up-stairs. We will be painting after dry water." So I was complain a lot about it. This one was not in one time. The rental office said they can not do anything. Also they said "If you want to move other unit, you can do. But you must pay $150.00 more per month because other units are already renovated." So I said "I can not pay that amount for movement other unit because of apartment problem. If you can do, please change unit without increase rental fee." They said "We can not do anything. But if you want to move other unit with renovated, we can give you same rental fee until current rental expired. After expired rental, you must pay $150.00. That means you renew right now with 15 months. Otherwise we can not do anything. If you want to move the other apartment, go there. The other apartments will be little bit expensive than us. That is your choice. We will be painting your ceiling in your master bedroom at monday." So I said "You gave us option for renew 1 week ago. It was almost same price now. If you can give us same price with renew option 1 week ago, I will accept move other unit. I can not accept your recommandation." They said "I am sorry. I can not anything. If you want to move the other apartments, go head. We can not do anything. We will be painting your ceiling on Monday." This is end of talk. Actually, leaking in the ceiling because of renovating is not my fault. It was apartment fault. But they don't want cover me. They want just move more expensive apartment unit then they want making more money. Actually now, a lot of bad smell in my house and I can not sleep in my room. I must sleep in living room. The Briarbrook Apartment management is very bad. They didn't think about their residence at all... never.. never...

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