Borders.com / Never received item ordered online
Ordered 2 items for Christmas on Borders.com website. Shipping was standard 3-8 business days. Order placed on 12/3/10. Two of the three items ordered were delivered within the shipping time indicated. Third item never delivered, although I was charged for all three (3) items, including shipping. Never received e-mail or telephone communication regarding any shipping delay. Wrote to customer care @ Borders.com requesting information on delivery status, but never received a response. Called 800 number and was on hold for close to 30 minutes. First call on 12/17, representative assured me item would arrive on December 22nd. Item did not arrive on December 22nd, so called 800 number again and on hold for 30 minutes. Call lasted a total of one hour (cost me more for phone call than item), and I demanded a refund, which representative claims I will receive in 5-7 business days, but not holding my breath based on their track record so far. Will NEVER do business with Borders.com again!