Borders.com reviews and complaints

I had a very similar problem. I ordered a book on 12/27, and waited until the status said "Delivered", but I never got anything. I called, wrote, and all they could tell me is that is was delivered, when i assured them it had not, at least not to the correct address, they finally said they would re-ship my order, and gave me a new order number to track it.
After getting off the phone, I discovered that the order number was the same one, and it still said "Delivered".
I still waited another week, just to see, and sure enough, I never received anything. So, I finally called them and told them to keep the book, I don't want it anymore. Just refund me so I can buy it off of Amazon, and actually get it. So the rep on the phone told me he would refund me, and it would take another week.
I waited...and waited..., so here it is now a month later, and no one has any reasonable explanation for me. They do not respond to my emails, and the two times they actually did, they just told me it was shipped, and gave me the tracking number. HAHAHAHAHA... it makes me crazy.
So I finally said, "I'm going to have to be a jerk." I called and asked to speak with a supervisor, and asked her what she could tell me about my order. Apparently, the last rep LIED to me. He didn't do anything to my account. I was outraged and let her know. Luckily she was able to just put all of my money onto a gift card, and gave me the number. So I will now be shopping at a Borders store, and NEVER on their website again. I would really just rather have my money back.
I think this is ridiculous, even if it were children operating the business. The most unprofessional situation I have ever beheld.

I purchased a book online from Borders.com and it said that the book would ship within 24 hours and I purchased the shipping that said it would take 3-8 days. It took 22 days to get to me. I contacted Borders.com 5 times about where my book was and how long it would take me to get it.

They told me they had no record of my purchasing a book from them, even though they charged my credit card. I said I could provide a credit card statement and a confirmation e-mail for them. The lady was very rude and argued with me about this saying that if they have no record of my order then they wouldn’t have just charged my credit card. I told her they did and she said she would have to speak to her supervisor and that she would call me back.

3 days later she called me back and said that they had my order. I asked her why she told me they didn’t before and she said she didn’t see it or something.

Anyways, flash forward 10 days later and I still haven’t received my book. I called Borders and they said they were still within their shipping timeline because they don’t count the 2 days that it was being processed and to call back in a few days if I still hadn’t received it. I called back 5 days later and said that I still hadn’t received my book and the lady was very rude and said she’d look into it.

5 days later she called me and said that it was still on it’s way to me. Anyways after 22 days I got my book, and I called Borders again asking for a refund on the shipping because they guaranteed I’d get the book within 8 business days and it took 22 business days. The lady said they couldn’t issue a refund but to contact UPS. I contacted UPS and they said that they couldn’t do anything about it and to contact Borders.

I contacted Borders and they said the best they could do for me is issue a 10% off coupon for a future purchase as restitution. I asked to speak to a supervisor and the associate said one wasn’t it and refused to transfer me. I called several more times and was blocked from speaking to a supervisor. I will never buy online from Borders again!

I pre-ordered a book on Borders.com. I also ordered a second book. Since the first book was in stock I was charged for both books and the first one was shipped right away.

The second books was released for the first time two months later. I waited two weeks. I called customer service and talked to a representative, she told me that she could see where I paid for the books and that one was shipped. She said she would get back with me by email. I heard nothing back. I tried to call, the representatives see my account online, they hang up on me immediately without a word.

I made a Better Business Bureau complaint, they emailed me that something went wrong with the order and I was never charged for the book. I have a credit card statement that says otherwise. They will not respond to the Better Business Bureau complaint, they will send me the book, they will not give me my money back, and now won’t answer my emails or talk to me on the phone.

Borders.com has offshored it's customer care, which means that Borders.com no longer offers customer care whatsoeve. I placed an order Dec 7. It is scheduled to arrive Dec 22. I'm still skeptical it will ever arrive. Anyway you count it, that's eleven business days! Three days longer than the eight days maximum Borders.com states at the website. I spoke to two "support experts." Neither would admit where they were located. Neither could explain why it was taking eleven business days rather than the eight the website promised. I like Borders Books, but Borders.com is going to take the entire company under.

I pre-ordered a book on Borders.com. I also ordered a second book. Since the first book was in stock I was charged for both books and the first one was shipped right away. The second books was released for the first time two months later. I waited two weeks. I called customer service and talked to a representative, she told me that she could see where I paid for the books and that one was shipped. She said she would get back with me by email. I heard nothing back. I tried to call, the representatives see my account online, they hang up on me immediately with out a word. I made a Better Business Bureau complaint, they emailed me that something went wrong with the order and I was never charged for the book. I have a credit card statement that says other wise. They will not respond to the Better Business Bureau complaint, they will send me the book, they will not give me my money back, and now won't answer my emails or talk to me on the phone.

Absolutely horrible customer service. The only reason I went to the site was because I got a giftcard. Charged my credit card and said the gift card can not be used to buy music. I have been trying to get a refund for 4 days. My requests to speak to a supervisor were denied and they took my number and never called back. I emailed customer service and was told the phone agents don't get the customer service emails, they go to Pakistan, India or the Phillipines. Geez. Absolutely horrible!

I visited the Borders store, which is located on 6103 North Lincoln Avenue, Chicago.
The environment of the store is very unwellcomming, and the cashiers are very rude. I have been to this store before, and I have been having the same impression too. The manager, who worked on Sunday, was very polite and helpful. He is a male. However, there is a female working during the week in the evening who seems to be looking for a guy. As many times I go there with my boyfriend, she is trying to seduce him. She keeps passing by him on purpose, smiling at him, giving him the eye and bending at him as some easy girl. I have been told the same information by other girls going there with their boyfriends. In addition, she is using her power in her premises in order to make two people break up. I had a coupon for 40 percent. She didn't accept it. She kept attempting to seduce my boyfriend by thinking that I will start acting unprofessionally because of the fact that she didn't let me use the coupon.Other girls have told me the same think. However, she can not expect to break two people with a strong bond by bulling and teasing the girl. The guy will prefer to stay with the girl he is with rather than going for a mean and rude one. A real bully! After that we went to the store located on 4718 North Broadway Avenue. Unlike the store on Lincoln Avenue, the people in the borders store on Broadway Avenue were very polite and helpful. In additon, they accepted my coupon. Of course they will accept it since there was not any pervert manager. I told my man that I don't want us to go anymore to the Borders on Lincoln Avenue because I didn't like how I was treated, and he agreed with me. Other girls have done in the same way. Not only my friends but also my relatives will not go there shopping any more. This pervert store manager makes the store loose lots of money. If Border owners don't want to have a bad reputations and losing money because people want a wellcomming environment where they be treated professionally and with respect, they need to change the manager who is seducing her customers . If the pervert store manager needs a guy, I would suggest that she goes to craigslist.com or clubs.

I visited the Borders store, which is located on 6103 North Lincoln Avenue, Chicago.
The environment of the store is very unwellcomming, and the cashiers are very rude. I have been to this store before, and I have been having the same impression too. The manager, who worked on Sunday, was very polite and helpful. He is a male. However, there is a female working during the week in the evening who seems to be looking for a guy. As many times I go there with my boyfriend, she is trying to seduce him. She keeps passing by him on purpose, smiling at him, giving him the eye and bending at him as some easy girl. I have been told the same information by other girls going there with their boyfriends. In addition, she is using her power in her premises in order to make two people break up. I had a coupon for 40 percent. She didn't accept it. She kept attempting to seduce my boyfriend by thinking that I will start acting unprofessionally because of the fact that she didn't let me use the coupon.Other girls have told me the same think. However, she can not expect to break two people with a strong bond by bulling and teasing the girl. The guy will prefer to stay with the girl he is with rather than going for a mean and rude one. A real bully! After that we went to the store located on 4718 North Broadway Avenue. Unlike the store on Lincoln Avenue, the people in the borders store on Broadway Avenue were very polite and helpful. In additon, they accepted my coupon. Of course they will accept it since there was not any pervert manager. I told my man that I don't want us to go anymore to the Borders on Lincoln Avenue because I didn't like how I was treated, and he agreed with me. Other girls have done in the same way. Not only my friends but also my relatives will not go there shopping any more. This pervert store manager makes the store loose lots of money. If Border owners don't want to have a bad reputations and losing money because people want a wellcomming environment where they be treated professionally and with respect, they need to change the manager who is seducing her customers . If the pervert store manager needs a guy, I would suggest that she goes to craigslist.com or clubs.

I ordered a DVD from Borders.com and received an email with tracking info for it on April 5, 2017. Today is April 19, and it is still not here. The FedEx tracking number indicates that it's been sitting in my local post office since April 12. I have no idea why they'd ship it part of the way with FedEx and the other part with USPS. I have received shipments from FedEx here many times before, and am at a loss for why they would do this. I don't know if it's a Borders.com problem, a FedEx problem, or a USPS problem, but it's really making me mad. I probably could have ridden my bike to California and back to pick it up myself. If I'm going to pay for shipping, shouldn't every shipping provider involved provide me with decent service? I still need to contact USPS and Borders.com to find out what is going on, because FedEx can only tell me that they show it being in my post office for 7 days.

Borders.com doesn't use UPS to ship their orders