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Blackberry / Poor quality product and service

United States
5
BlackBerry - www.blackberry.com

With the fascination of 'push mail' technology, I requested the Blackberry Service provider in Sri Lanka to enable a weeks trial prior to migrating to a Blackberry. The polite, but firm reply I received from the service provider was that although they would dearly love to allow a trial (as we were told we are one of their top customers), due to restrictions imposed upon them (the service provider in SL) by Blackberry (RIM), the Company was unable to allow a trial but that a money back purchase could be arranged.

As this is typical stone age marketing tactics (as the seller thinks its he who rules the market), I complained to 'help AT blackberry.com' and 'info@...' advising them that as a customer I feel that Black berry was not right in assuming that a customer would migrate from another system to Blackberry platform without been given the privilege to experience the so called 'push mail' and 'office at ones fingertips' experience. To this complaint, I received a friendly reply from Blackberry' RIM that they do not impose such restrictions on service providers and that they are sorry about my bad experience. Blackberry also suggested that I take up this matter with the local service provider.

My thinking as a customer is, if this service provider advised wrong information to a customer about a Blackberry product (as Blackbeery RIM claims in in their reply) and it is in Blackberry's own interest that they should investigate this issue and correct the position. As for me, I am merely complaining on something i feel is not right and it is Blackberry if at all who should check this false claim and correct the record so that least in future customers would be told the correct thing.

I have advised of above to Blackberry and await their response for the last two weeks!

Since this episode I have lost any interest in Blackberry products as they as a brand owner have failed to uphold customer complaints and have decided to take the easy path by putting back the blame on the service provider. At this stage, I am inclided to believe the service provider in view of the double standards applied by BlackBerry RIM.
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