i bought several furniture from big bazaar in July. And I have resolved never to step into the furniture department again. We ordered a bed, study table, and office chair and they promised to deliver these within 7 days. We needed the bed especially for my parents who were coming down on vacation. They finally delayed delivery by over 10 days. I was constantly calling them up and Mr. Anil would keep making false promises about how he will be oh-so-efficient this time round. And then the furniture just would not arrive. I had even taken off a day from office just to be there on the expected delivery date. Finally Mr. ANil was reluctant to even respond properly to my requests. He would give excuses like he was at the hospital or somehting. On going over to the furniture dept of BB, i found that they had misplaced my bills. So everytime i called their idiotic customer service dept, they would go through the same routine of being bewildered and quoting some other name to me when I quoted my bill number.
Finally, when the furniture came, it was of quite poor quality. The wrought iron bed has already started to come apart but I don't have the heart to go through the gruelling task of contacting one of those jerks from the furniture dept.
I don't think i'll ever make the mistake of buying anything big from big bazaar again. It's fine for small time items like daily groceries, as someone said here. Potential buyers should avoid this place like the plague.