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Benchmark Pools and Spas / Avoid them!

1 Plano, TX, United States Review updated:

When it comes to building a pool you want to choose a company you can trust. Believe me, Bob Hess and Manual Rivera of Benchmark pools and Spas are not people you can trust. I found out they are former employees of a pool builder with one of the worst reputations in town. I guess they learned from the best of them. Instead of taking a chance with low end builders, it is worth the little extra money to go with a company that has been around awhile and knows how to tell the truth to customers, not excuses. An investment in a pool is a major investment in money and time. The results can be spectacular or devastating. Also, carefully compare what you are buying in regard to pool features. Pay close attention to number of pumps and drainage and circulation returns. You do not want to pay high electric bills and water chemical bills because of poor circulation and filtration.

Especially pay attention to customer reviews it is always better to go with a recommended builder than a shot in the dark. This company owes me $2, 700 for a down payment on a pool they never built. They give you high expectations, big promises and deliver on none. After two weeks of lies and poor management we lost complete trust with these people. Rather than return my down payment and show integrity they chose to keep my money and hope I will go away.

The only thing owed to them was a $200.00 building permit that was botched from the start. I have taken the time here to express my bad experience with this company so you won't have too. I urge you to learn from my mistake and take my advice! You will be glad you did.

Key points

- Small start up with no integrity

- Your call is not important to them

- Good at making excuses

- Will flat out lie to you.

- Have low regard for your concerns

- No personal accountability- problems are result of someone else making mistakes.

- Avoid this companya

- Lost close to $3, 000 down payment

- Now writing $3, 000 worth of complaints


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  • Jo
      10th of Nov, 2009
    0 Votes

    Perception is reality!! To big of a purchase to take any complaints lightly. We took them lightly an have a product we are greatly dissappointed in. Would not recommend!!

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