Banfield Pet Hospital / if they treat pets like family, i'm glad i'm not in theirs.
My cat threw up four times in one week, very uncommon for her, so I decided to switch vets and take her to Banfield. They told me she needs a teeth cleaning, which could cause her to throw up if they were infected, a thyroid test because that could also be the issue and since she's over weight and a long-haired cat, she has a hard time cleaning herself so that needs to be taken care of. And they can do all of it while she's under anesthesia. They talked me into their 'wellness plan' (HA) and set me up with an appointment for the next day. I brought her in at 7:00 AM as they asked me to do and I was told they would call me at 1:00 PM with a status update and I'd be able to pick up Pepper at 6:00 PM and she'll be 'bright-eyed and bushy-tailed', that's a quote. I sleep during the days so I made sure I left my phone on so it would wake me up. I woke up at 2:15 and they didn't call, I had to call them at 3:30. The person that answered the phone said "She's being examined now and she's doing fantastic. She's a wake and wiggling around but I'll have the nurse call you back with more details when she's done with the exam". The nurse called back at 4:00 PM and told me she's doing good and I'd be able to get her at 6:00. When I dropped her off, I didn't bring her in her pet carrier, just a collar and a lease with her towel so she has something from home. As I'm walking in, I'm picturing Pepper giving me a happy 'Hi, Dad' meow but I was greatly disappointed. They said they couldn't get her out of the cage and asked me to do it. When I saw Pepper, she started hissing and growling at me... AT ME!!! She has never done that in the four years I've had her. When I picked her up, she was screaming in pain. Then, I placed her on the exam table because I noticed she was wet on her belly from front legs to back but when I placed her on the table, she couldn't stand. She kept on falling. AND THIS IS SUPPOSED TO BE A CAT THAT'S DOING 'FANTASTIC'? They never told me to bring a pet carrier. Never told me or even given me the slightest inclination that she's in need of looking after.in fact, they had told me she was doing great. A cat that's hissing and growling, who has never done these things in four years, and has pissed herself and can't stand up, is NOT doing anywhere near great. They suggested that I buy a carrier, to which I said I'm not buying one when I have one at home and they should have told me to bring it. Then they went looking for a box to put her in. I'm disabled so I have to walk with a cane. I couldn't carry my cat out to the car with her in a big cardboard box so I had to get a shopping cart and wheel her out to the car. All the way home Pepper is trying to stand up but the motion of the car and her being still on the anesthesia, all she was doing was falling all over the place while crying constantly. When I finally got home, I had to call a neighbor to get him to come out to get my apartment key so he could get a wagon from inside so I could wheel Pepper in our home because if she fell, she would not have been able to land on her feet. As soon as she got inside she stopped crying knowing the comfort and safety of her home. Immediately she tried to eat. Understandably so since it has been over 18 hours since she last ate and she drank more water in one hour than she normally does in a whole day. Her eyes were dilated and I could tell when she started walking she was in a lot of pain. I found her more than a couple of times sleeping in her food dish. What would have happened if that was her water dish? For that whole night I had to keep her in sight and the Banfield reps never told me I needed to do that. When I finally went to bed (I couldn't stay awake any longer), Pepper tried to jump on the bed but couldn't and fell hard on the floor. The day after I brought her home, she finally became coherent but it was still clear she was in a lot of pain. She just lays on my bed and won't eat much because I can only guess her teeth are hurting her and her butt is hurting too because of he way she's walking. Had the people at Banfield informed me of this during the 4:00 PM phone call and said if I decide to take her home, I would need a pet carrier and she'll require close supervision for the next 24 to 48 hours or given me the choice to leave her there overnight, I would have bee fine with it but they didn't. Instead, they're just another corporation that just wants your money and could care less about your four-legged family member. I went there earlier today to complain to the office manager but she wasn't there. Instead I complained to a vet and head nurse that wasn't there during the week so she had no idea about Pepper other than what's in their system. The head nurse apologized and I told her "sorry just doesn't cut it at this point because the damage has been done and is inexcusable". The vet wanted me to bring her in again for another exam to see why she was still in pain and to that I said "You're never going to touch my cat ever again." I plan on calling them on Monday and telling them this whole story. Since I signed up for their 'wellness plan' (HA), and used my credit card for the recurring billing, I plan on stopping by my bank before I call them on Monday to cancel my card to have another re-issued because reading the 'agreement', I have four business days to cancel but canceling also voids all discounts, which are over $300 right now. If they send this to a collection agency, I could care less. I'm not worried about my credit because they don't have my social security number and even if it does appear on my credit report, I can dispute it.
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