Banfield Pet Hospital reviews and complaints 1
View all 523 complaintsBanfield Pet Hospital - my cat suffered because of them
I don't even know where to begin, I adopted a cat from Grapevine Animal shelter in Oct, Took her in to get checked out at Banfield was diag'd with Kitty herpes.. Get her treated, couple weeks later try to take her in to TCAP to get her shots, fixed, and bloodwork.. Get denied because of the virus...
Flashfoward to Jan 01 2013
Itsy hadn't eatten in over a week, pooped, done much of anything.. but sleep.. We take her to the banfield, and they keep her for the day.. 5 hours.. at least.. Later get a phone call telling us that she had roundworm (with no signs of it), and she was dehydrated (which she was). Get rushed out the door not explaining the mass in her belly, offering xrays to see what the mass in her belly was, ANYTHING of the sort hell we didn't even get the paperwork from her ridiculous diagnosis. They gave her poison for the the apparently invisible and magical roundworms she had.. and a script to pepto... to a cat.. who hasn't taken a crap in over a week... REALLY?
I call them the next day.. she hadn't changed. She was even worse.. Got put on hold for 15 minutes.. at least.. then they pick the phone up ask that they be allowed to call back, I offered to bring her in, and they stated, No we are to busy make an appt. Still havent received that phonecall..
1/3/13
Shes still getting worse, still no phonecall, nothing.. I contact VCA Angel Clinic of Flowermound. They invite me free of charge to see her. The vet that was with her.. spent 5 min compared to banfields 5 hours... and diagnosed her with luekemia and LIVER FAILURE.. She suffered.. even more because of the meds they put in her.. for two days... didn't answer my cries for help.. and charged me 100 dollars to kill her quicker.. My cat is dead now.. VCA was amazing to me.. and Banfield/Petmart has lost business from me and ANYBODY else I can talk to and get this out to.. They are about the money and not the animals. Any vet would have caught that, that saw them as a being instead of dollar signs..
I have contacted their advocate/complaint line. Lets see what corporate has to say about all of this. We are very likely suing.
The complaint has been investigated and resolved to the customer’s satisfaction.
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This shyster corporation has a COMPLAINT LINE! That tells all of us SOMETHING! READ ALL 260 COMPLAINTS ON THIS A$$WIPE
CORPORATION...OBSCENE!
Please, please get the word out there about Banfield Pet Hospital of Horror! Twitter and Facebook about this ### corporation!