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AT&T / at&t is the worst company!

1 New York, NY, United States Review updated:
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My mother is a senior citizen and does not live with me. I do, however, pay her phone bills and have them sent directly to me. Every year she needs to fill out a form that results in a discount for her. This year she had filled out the form incorrectly and by the time I rec'd it back from her via mail, I only had 2 days for the deadline to get this form to AT&T. At this time I was home recovering from surgery so I called AT&T asking for an extension on the deadline. After being on the phone for over an hour with a representative answering all of the questions they have on file, the rep. assured me he was sending out the new form that day. This was in August/September '07. Well, as of today, 12/22/07, 4 phone calls later, 1 bill later and 3 emails later, I still do not have this form.

What I wasn't told on the very first call is that they were going to charge me a one time fee for a new line set up. This is not a new line and I have stated I would not pay the add'l fee. They then insulted me by saying if you can't afford it we can arrange a payment plan. I have been promised this form 4 times after being on the phone over an hour at work each time. Now, I am being advised if I do not pay the fee I will be turned over to collections and liable for their fees as well.

I did ask them how it's possible that the bills can find my mailbox but this form cannot. I did ask them to waive this fee and they said they cannot. I did ask them why am I being charged a new line fee when this line has been in effect for over 10 yrs. What if I don't want the discount anymore? How does that constitute a new line charge?

I keep getting the same mechanical, robotic answer, that the form has been mailed and that I will be turned over to collections.

AT&T is the worst company out there and now they are Verizon so that's just as bad. The customer service is nothing short of horrible and disgusting. They outsource to other countries (admittedly by them via email) and these people have no idea how to handle any situation that arises. The ping ponging between supervisors is ridiculous.

Not one person knows what to say unless they read it from a script.

Va
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Comments

Ma
  15th of Mar, 2008
Agree Disagree 0 Votes

Not only do they have false advertising but they are the rudest, incompotent company in this world. Since the iphone release they have become even worse. They have no knowledge of anything, don't even try to gain knowledge on anything. Granted, not every single representitive is like that, but about 90% of them are. I have worked with them long enough directly to know this. They play the "blame game" when it comes to the iphone especially, for a simple att issue if they dont know what to do they just make up a story, blame it on apple and transfer them over! They do the same thing within their own company, its typical. All their customers are so "valued" but they are the worst company i have ever dealt with in my life, in all seriousness. This is not an exaggeration. Notice how its impossible to find a corporate number or email to contact anyone. If you call the att number, your just speaking to a supervisor in control of the call centers and agents. Something needs to be mentioned about the company as a whole and what they need to do to improve their company. I am so disgusted. And its pretty sad that there is a website for customers to share their complaints and horrible experiences. Im sure theres many other sites and many more people that feel the same way. Somebody should do something about this.
Anybody have contact information for att head office, email/phone number??

Da
  19th of Aug, 2008
Agree Disagree 0 Votes

Yes. AT&T is the WORST company i have ever dealt with. They have the most incompetent employees and the most inefficient structure of any company i have ever known. They have wasted days of my life, literally stolen money from me though charging for services i didn't ask for, for assuring me of things that weren't true and through countless other 'mistakes'. There representatives are rude, ignorant and their managers are just as bad.

I never write on forums but the rage i have for this dishonest and incompetent company has motivated me to do so. If I discourage one person from signing up to them my job will be done...Please please please go somewhere else - yogurt pots and string would be more efficient and less stressful than using this dishonest bunch of money grabbers.

Ej
  26th of Jun, 2009
Agree Disagree 0 Votes

I HATE AT&T. GARBAGE. I HATE AT&T. I HATE THEM. I ###ING HATE AT&T. THIS COMPANY DOESN'T GIVE A DAMN ABOUT THEIR CUSTOMERS, THE COVERAGE IS A JOKE, MY CALLS ARE CONSTANTLY DROPPED. I CAN'T USE ANOTHER SERVICE WITH MY IPHONE. IT'S MAKING ME START TO GET ANGRY AT APPLE FOR USING AT&T EXCLUSIVELY. I HATE AT&T. I ###ING HATE THEM.

Cy
  26th of Jul, 2010
Agree Disagree 0 Votes

The worst company. Not ethics or management. The skills require for AT&T employment are lying, cheater, and acting. The AT&T just serve itself without thinking in anybody else. Until us (the Consumers) take action by saying no to AT&A and their false promises and advertisement. AT&T believe that is good business to promote and offer new services with the ommittion when and how the account will be affected. For example, the company have the such call reward card that will be activated 2 to 3 month after signing for the offer. In other words they charge consumers the regular prices for those month and charging consumeer with the same amount of money offer in the reward card. AT&T is one of the most charitable company. They gave a lot to charity. The question is whith who's money? Consumers. AT least people should be proud that in one way or another their money is being use properly. Do you think?

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