In all of my shopping experiences, I have never seen employees at your customer service desk and probably your manager behave with poor judgement and service. I came in for an item in your circular of 2/17. There was no inventory on Monday and none on the loading platform. I asked for a rain chec. After half an hour and having checked out with my other items, I left a very angry customer. If you advertise it and you don't have it, don't you either give the customer a like item instead or a raincheck? I was told by 4 different people that someone had to go in the back and put it in the system before they could write me a raincheck. I have done business with so many retailers over the years and have never seen such a ridiculous set up nor have I ever been put off the way these people did it. Your girls on the checkout were extremly helpful and kind. I am sure KMart will not be seeing me again. I think I would pay a little bit more for less aggravation somewhere else.