I was charged $14.95 on two separate occasions (on my debit card). I called Bank of America to dispute the charge, and to my surprise, they said that by law, they could not file a claim on them. Apparently, this AP9 24ProtectPlus is affiliated with Bank of America in some way--they can market to Bank of America customers and send direct mailings to them. They told me that I would have to call the company directly to dispute the claim. By then... I knew it was hopeless. I changed my card number.
I then called this AP9*24PROTECTPLUS company. You know this company is shady when the first thing they ask is your credit card number to locate your membership record (since I obviously have no idea what my membership number was since I have not received anything from them). I was then transferred to a customer service person who asked for my name and city/state. They couldn't find my membership record with that information and proceeded to ask for my email address and telephone number (is this phishing for information or what??? I'm sure they could have matched my record through my credit card number). After they located my membership record, they told me that I paid for a one time person search on Intelius.com. I had selected a $10 rebate off my next purchase (which I don't remember doing) which included a free trial of AP9*24PROTECTPLUS. The "trial" was only 7 days long, after which I was charged $14.95 monthly for roadside protection and discounts on random nothings. I canceled that "service."
I am disappointed in Bank of America. The only thing I could do on their side is file a complaint to their Customer Relations department by writing to:
Bank of America Customer Relations
P.O. Box 513609
Los Angeles, Ca 90051