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Amerigas / 35 Deg. / 5 days no heat. Gas turned off!!!

1 352 Fairfax PikeStephens City, VA, United States Review updated:
Contact information:

Almost $2000 for a tank of propane.

Had a verbal agreement and been making payments.

Never got an overdue or termination notice.

Last check was mailed to them on Sept26.

I received a new statement the first week in Oct.

Oct.10 I received my first termination notice ever.It was dated a week prior(Oct3rd).

It said the balance had to be paid in full or service would be terminated on Oct.31st.

**They shut the gas off on the 15th**

The lady at the gas company(Katrina) said it didn't matter what the notice said.

**It was their equipment and they could turn it off when ever they felt like it(now thats customer service)**

I made another payment that day to get my gas turned back on.

The gas company is about 10-15min away but they can't get anyone out here.

I had family here from out of town. They had to leave.(No hot water or heat)

My landlords are mad because that extra payment I had to pay came from my rent money.

My wife called to on Friday to see when they would be out.

She spoke w/Katrina!

Katrina said it would be next week sometime.

My wife told her we had no hot water or heat and that they were calling for a frost at night.

She said for $150service fee she could get out here today.

I dont have another $150.

I dont even have the extra money to go out and buy an electric heater.

I'm sure Katrina is nice and cozy at her desk though!

Va
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Comments

  • Wo
      4th of Oct, 2010
    0 Votes

    i get my gas from amerigas. and i have for a few years now. and i have had zero problems. if anything i have found everyone to be very nice and helpful. i was with another company at one time and i am so glad i changed. no matter when i have called . i have been treated with respect. they actually treat me as tho i am their friend. so we live in a free country and say what you want it is your right. but as for me and my family i will always deal with amerigas. they actually care.

  • Am
      15th of Jan, 2011
    0 Votes

    We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

  • Sh
      22nd of Jan, 2011
    0 Votes

    They cancelled me, no letter or anything! Just no propane one day, called and they said I was cancelled! Had to pay up front, asked if I could pay 200.00 worth and they said No, it would be a full tank plus 200.00 emergency fee! I told them to come get their tank and they stated that it would be a $60.00 fee for early termination! Termination of what? I never signed any agreement! Can't switch companies until they pick up their tank! Told them I was going to charge them $60.00 a day for use of my property for storage of their tank! They said it could be 30 to 90 days before removal of tank, what am I supposed to do in the meantime? I need to place a new tank where theirs is sitting!

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