AAA.com
Reviews and Complaints

I purchased AAA battery a little over a year ago when I stuck with stalled car paying almost 3 times of regular price. The AAA serviceman had told me that there will be 3 years warranty service regardless if I remain AAA member or not during that period.

My car sat in the garage for about 3 weeks and when I need to go for a job interview, car would not start because battery was dead. I called AAA battery warranty service that was on the battery. I spoke to a lady and she connected me to local West Hills, CA AAA office. The lady refused to send serviceman because I refused to pay for warranty service.

I asked her why do I have to pay if the battery is UNDER WARRANTY?
She said the warranty service is only for AAA member. What a twist? They charge almost 3 times higher price for the battery and do not provide warranty service to non-member.

You and/or your attorney have every right to request (for a fee) a copy of the police report. I don't know of any insurance company who doesn't take at least an oral or recorded statement of the accident, so I guess it's time to hire an attorney to straighten this out for you.

Next time you should choose a place that does not drop you off and pick you up (one where you just sit and wait). It sounds like that is what delayed you.

You have every right to be upset with AAA and how you were treated.

I am the operations manager for a towing company in Oregon and we not only tow for AAA but also provide battery service.

Based on the situation you are describing, and the details you've shared, let me try and shed some light on what happened and how WE might have dealt with it.

First, you are dead on about "being the customer, not knowing about vehicles and trusting a mechanic or auto repair shop to advise you."

I've had this same agrument with AAA when a similar situation arose for us after we installed a battery for a member only to have her take it down to the Land Rover Authorized repari facility within the hour...and they (the Land Rover guys) claimed we put in the wrong size battery.

What's the AAA member to do? Of course, we put in the battery per the spec book and whether AAA reimbursed us or not, we made it right by the member and took the battery back. IT was only in the car for an hour so it couldn't be resold, therefore I ended up giving it to one of our employees. And ultimately, my AAA district manager reimbursed us for the battery and decision to "do the right thing".

So yes, you are completely right in NEEDING to trust those who work on your car. Whether you took it to a shop on your own or were in the hands of a battery technician sent out to you by AAA. It's all about trust.

Now, about the "Three Year Free Replacement" part. That is a sticky part of the deal that, I too, have been frustrated with being a battery service provider. But for us, the frustration usually comes AFTER the three year period has expired and we need to do a pro-rate and collect money from a customer. Anything under 36 months is easy for us. Just "swap it out & make the customer happy" is our motto. As long as it's a legitimate product failure and not due to the member's negligence (ie: leaving a door ajar or the headlights on and draining the battery, etc.)

Still, in your case, it was within that three year window and should have been an easy "solution" to just test the battery (which the AAA technician did) and replace it. For the technician to "follow the letter of the law" and use a "loophole" about having a third party do anything to battery (up to and including a test) is beyond the scope of what is intended by AAA in having all these rules.

In other words, I can't understand WHY the AAA technician couldn't see the bigger picture and just swap it out.

There was no money out of your pocket to collect (no pro-rate issues), the battery tested bad, who cares if a shop or 3rd party just confirmed what we all knew? AAA would have reimbursed the towing company for the free replacement. I can't agree more that it was very short sighted and lacking in customer service to NOT take care of you!

Now, all that being said, IF you didn't have the warranty paperwork OR if you were (in fact) out of the Free Replacement period then we are dealing with a different situation.

But going on what you shared, we would definitely would have handled it differently.

I just came across your post during a Google search. I had accidentally locked my dog in my car the other day in 90 degree heat. It was quicker for my friend to drive to my house 20 minutes away to get my spare set of keys than trying to explain the situation to the AAA dispatcher on the other end of the line. They couldn't find my address. When I went to file a complaint the next day, the AAA representative told me that the dispatcher mixed up the address. They always confirm the address on the phone with the nearest cross street. This dispatcher mixed them up. The dog was ad 524 2nd Ave. crossing with N. Mercer St. He wrote the address as 524 N. Mercer St crossing with 2nd Ave. The representative put in a case to have a supervisor call me. That was two days ago and still am waiting to hear their excuse for such a mix up. I told them a dog was locked in the car so they are supposed to prioritize calls. They were also sending a tow truck. Can tow trucks unlock vehicles? I am surprised they didn't call a locksmith first. Anyway, the dog is ok. I was a bit shaken up and now I'm just angry.

We just had a similar issue with Honda - 2 different Honda employees suggested we leave our dog in the car while it was being towed (a 30 min tow) while it's 85 degrees outside and high humidity. When we explained that was not a viable option as our dog would likely perish, the employees could not have been less caring or unhelpful - didn't even suggest a cab company (we had told them we already tried uber/lyft but they seemed not to exist where we were).

It's not just pets. I was told I needed to leave my Service Dog behind. I complained to AAA and the tow company, and was told I'd hear back from both. Neither called back. What I did was, I quit AAA. If they can't follow the law, I won't deal with them. The tow truck driver literally told me I had to tie my Service Dog to a chain link fence and leave him, or call Uber for a ride. The ADA is clear on this. To threaten a disabled woman on the side of the road to remain stranded or have to sacrifice her Service Dog, even after seeing registry and identification in violation of the law, is reprehensible. To refuse to respond to the complaint is unconscionable. I'd been a member since I was 18, and never considered not having AAA until this happened. It is no longer a company I can trust. It's certainly not one concerned with the law, safety, customer service, or even common decency.

The driver is not familiar with your dog. He is thinking of his safety as well as yours. He doesn’t know the dog won’t bite him or jump on him while driving. You can never guarantee how a dog will react in different situations.

Well this is even my upsetting .I have a service dog and she which was denied access to ride with me in AAA truck. While the driver was very kind he said it was against company poilicy. I have poodle which is hyper allgenic and is groomed twice a month. No doggie smells here and no dog hair either. He said he never had a service dog before. I believe this could be a law suit for you AAA.

DOT regs say, No pets to travel in the cab of a tow truck unless you have some kind of restraint, ie...some kind of doggy seat belt...They say...If the truck was in a accident the dog could become a lose projectile!
Personally...I would be more concerned about 2000+lbs car on the back of the truck slamming in to your back.

DOT has a lot of new regs for towing...4 point tie downs...10lbs fire exstinguisher with a label to say where it is.
Reflective stripping down the side of the truck...Pre trip inspection forms must be filled out before driving.
The list goes on and on...And Tow Drivers...YOU will get tickets for non compliance if you get stopped by DOT not your boss...So beware, Make sure you know all the rules and regs and make sure your truck is up to code.

After re-reading both your complaint and my comment here are a few more thoughts:

I commend your love of animals. That is very apparent and please do not take my response as callous or unkind. That is not my intention at all.

I also took note of the temperature (95 degrees) and agree 100% with advice for everyone with a pet and traveling to make sure you are prepared for a breakdown. Because lets face it, no breakdown is ever planned!

I would also like to commend the tow company for their quick response...20 minutes in the first instance and 10 minutes in the second. That is a praiseworthy response time and obviously considered your situation a priority.

Finally, I do agree with your frustration at AAA in that when they sent the second truck, it really should have been confirmed by them what you not only wanted but EXPECTED and to have the second driver still show up and not transport you pet IN the cab was definitely poorly handled by AAA.

This is definitely a unique situation that needs some clarification.

I am the operations manager for a towing company in Oregon and we are a AAA service provider. I've been in the towing industry since 1996 and with this company since 1998.

That being said, the correct statement to this complaint should be: "Beware, Towing Companies May NOT Transport Your Pet With You."

Now, I realize that as a AAA member, the contracted towing company providing service is...in your perception...AAA. And so it stands to reason that if the towing company won't transport your pet, you feel that AAA is therefore not willing to transport your pet.

However, it must be stated that AAA's policies and the contracted towing companies policies might not be the same in regard to pets.

Now let's deal with our specific situation. Transporting pets, although rare, is not that uncommon. On average, we are probably presented with this type of scenario once a month. And we run approximately 600 AAA calls per month out of our contract station.

To be brutally honest, the advent and prolific abundance of cell phones these days has made it so that only 1 out of every 20 tows has a passenger to transport period! Most tows are now completely "unattended". Many customers have already contacted a family member or friend to give them a lift and choose not to ride with the tow truck driver.

Still, we are required to carry a minimum of two passengers and some contract stations (AAA towing providers) have multi-passenger trucks capable of carrying up to five people.

What should have happened with your situation was that the AAA call taker SHOULD have contacted the towing company to CONFIRM that they will transport your pet IN the tow truck.

That would have solved the problem right there. But let's be honest. Neither you, nor the call taker probably clarified the "IN" the tow truck part. What was probably communicated was, "I have a pet, will that be a problem?" And the "assumption" was made by the AAA call taker that it would be fine. And even if the AAA call taker called the towing company, what was probably asked was if taking the pet would be okay? And nothing was brought up about it riding IN the cab of the tow truck.

Because, in truth, there have been numerous times we have transported the pet in the vehicle but not the tow truck. Sometimes, it's been an issue with the driver. Fear of dogs. Allergies. Or plain and simple...they didn't want hair all over the inside of their cab.

Other times, the owner of the pet has a carrier in their vehicle and actually WANTS the pet transported in the car, not the tow truck.

I know of NO policy by AAA forbidding the transport of pets in the cab of the truck. And in truth, the first driver was honest and saying he wasn't comfortable about a large dog riding in the cab (even with you there). And the second driver was just trying to be "politically correct" and blame "company policy". When in reality, he probably wasn't comfortable with the situation either.

Make no mistake, I am a dog lover. I've always had a dog since the time I was eight years old. In particular, I've always had labs. I love 'em. They are my dog of choice. But not everyone feels this way and this whole situation could have been avoided if both YOU and the AAA Call Taker had just clarified WHERE the pet would ride.

Because once that was established, and you didn't like the idea of your pet riding in your vehicle while you got the air conditioned cab...arrangements could have already been in the works for a friend or relative to come pick you up.

Have I taken dogs in the cab? Yes. But as already stated, I am a dog lover. Have I regretted it from time to time? You bet. Some dogs have left quite the hair mess let alone...well...they reeked of doggy odor.

But in the end, I still hold that it is unfair to say, "AAA will not transport your pets" as a blanket statement.

Clarification of the situation is the key to anyone having a successful experience with a pet and having your car towed.

I experienced the worst service i have ever had with a company. I'm writing this to inform other customers of how terrible of a company triple a is. Over the weekend i was stranded with my four year old son for over 5 hours until triple a finally got to my car and to top it of it was in the middle of the night. 8 pm until 1 in the morning. I had to call several times none of the employees new what i was talking about they where a compliant joke and fought with me the whole time i was lied to for 5 hours ! I also had to leave my car unattended with my keys in it because it got so late. They forgot to put my order in and did not own up to their mistakes. I am letting people know don't ever sign up for triple a i had a membership for a year and got no benefits from in just a tone of stress and to top my nightmare of with them i had to pay 130 dollars for my tow on top of my membership. Please do not use there buisness and go threw someone else.

Aaa didn't honor our premium membership 200 mile tow stating that the membership wasn't 24hrs old yet. We requested a tow truck for our vehicle to be towed the 199 miles to our mechanic, they refused stating they would provide 5 miles of toeing free! They would not honor the rental car as stated in the premium package, again because membership wasn't 24 hrs old. We relented and requested that they sent the tow truck; we where in the middle of nowhere with two kids. They stated they would sent the tow truck. What showed up was a battery tech! She tested our battery and said it was fine-we knew that! It was another issue based on the cars symptoms! She then requested the tow truck. Luckily she was kind enough to drive me to portland airport where i could rent a car to get us back to seattle. Whilst i was getting the car, my husband calls; he was with the vehicle. The tow truck showed up, he checked the vehicle over and discovered it was a loose wite i'm the battery! The very battery that the battery tech said was in perfect condition! The vehicle started up, luckily i hadn't driven out of the rental car parking lot and was able to void the rental agreement.
This was a 4 hr process! If aaa had just either honored their membership or at the very least sent the tow truck mechanic out we would not have had to sit in the middle of no where with 2 kids for needless hours!
I am digested at the custom service we received and how deceitful aaa are when you signup for a membership.

My car was stolen and found 30 miles away. I paid aaa for 100 miles coverage annually so i was counting on them towing the car home. Not surprisingly they denied my request because stolen recovery was not covered. I was stranded and left paying a few hundred dollars to get my car home. The tow yard driver told me that aaa pays them very little and that's the reason why i was not getting any help.

Triple a sent a subcontractor to change our tire in gatlinburg tn. The next morning we set off for pigeon forge and went about 2 miles and smelled a burning smell and then our tire flew off and into the river. Theyhave not paid for the damages and they were clearly at fault. We spent an hour waiting for the first guy who screwed it up and an hour on the next one then we spent 2 days without a car. Talk about poor customer service. To top that off they wouldnt return our calls after telling us we'd have to talk to so and so higher up in the company.

My car broke down on the batimore beltway, at mid-afternoon on a record hot day (100 degrees at time of incident). I called aaa 13 times before i got through (Several disconnections while on hold, several busy signals, several "call did not go through" messages). The rep said they couldn't come if i wasn't with the car. Their terms (Which i had to read to the csr, because she was unaware of them) said the following: "remain with the vehicle to receive service, however under extenuating circumstances exceptions can be made. " i explained that within 2 minutes of the engine shutting off, the heat became unbearable (130 degrees inside the car within 2 minutes) , and that this beltway is notorious for deaths caused by "disabled vehicles being struck, " and asked under what "extenuating circumstances exceptions can be made. " she didn't know of any, but agreed to ask her supervisor about this one. She was back on the phone in less than 15 seconds, saying "no sir. There is nothing we can do for you. " now i'm out not only the $130 aaa membership, but also the $200-300 i will need to shell out in order to get my disabled vehicle out of the county impound lot (Where they will eventually tow it). Do not get aaa; it will put your life in danger.

Approximately eight months ago after calling aaa for a dead battery, i was told that i needed a new one. Making it easy, i decided to purchase one from the aaa driver. Now, eight months later my battery died. No problem - i call aaa and they tell me that the battery needs a "super boost" and i should go to an auto dealer. I went to goodyear auto and after about three hours they tell me the battery is no good and won't hold the charge. (They recommended that since the battery was new i should call aaa. ) i return home and call aaa again. The same driver as previously returns and tells me everything is fine except i need to charge the battery a full eight hours before he can replace it. I have been charging the battery now for five hours - i turn off the engine and the battery does nothing. When i asked the driver if this is normal, he says no but he has to follow the instructions. I then procced to call aaa in new york, florida (Where the car was located) and get put on hold for at least another hour. Finally, i get a person who says that even thought the car has been charged for over five hours that is not enough and they can't do anything.

I went to sears and purchased a battery - when i asked the technician if a battery has to be charged eight hours before they can tell if it will hold the charge, he said that was an absurdity that aaa always tells their members so they never have to replace batteries.

Don't ever buy parts from aaa - they can start cars - they will not however, warranty any of their products.

My dad was trying to get his reward points cashed in. We went to the web site only to find out that his world woide points card is no longer accepted in the system. They could have at least notified their customers of this since my dada is stilol using his card every month and they are still getting paid every month. This was a big rip off since he had over 25, 000 points accrued.

My dad should have been notified and a new card issued in order for him not to loose the points he was using his card to get. This was a big diservice to the customer and they have been customers for a long time.

I went to purchase a new car today. I had received a quote from AAA on Friday - everything was set. All I had to do was go pick up my new car, call in the credit card number and get a policy number so the dealer could finalize everything.

The AAA agent I dealt with was not there, so I got another - Ramon. Ramon proceeds to run everything all over from the start, claiming he can get me a better rate if I can give him my D.L. from the state I used to live in 4 years ago. Why would I still have this? I wouldn't because DMV is required to destroy your old license. I tell him this. He keeps working on the better deal, ignoring me. I told him - 5 TIMES - I do not want anything more, all the work was done Friday, please take my card and give me the policy number for the dealer, he's wasting everyone's time.

He kept working on the better rate. I told him to get a manager. He puts me on eternal hold. I hung up and called Progressive - whose agent had started from scratch at a moment's notice and I was off the phone in 3 minutes. Before I even made it across the showroom floor to sign the final papers, the faxed policy was in their hands. AAA lost 2 customers today - myself and my sister who heard everything that was going on. She went home and canceled her policy. Avoid them at ALL COSTS. (I did have previous experiences with their idiot agents before today. Today was the last straw.)

I can not speak bad about AAA, however I have found a Excellent Company I pay 19.95 monthly for quality benefits! Review benefits here http://www.mcamotorclubofamerica.com/mcaflipchart.pdf With Motor Club of America(partnered with tvc matrix) I actually get paid to refer others to their service! They pay me $80 per referral! This is something I know AAA does not do! To sign up for your service go to www.tvcmatrix.com/ashley428 to sign up for your benefits today!

FROM DEALING with the same BULL [censored] from AAA ..I CANCEL My Membership on 2/24/2017 WHERE IS MY REFUND to MY VISA CARD ending in *** PLEASE GIVE ME MY MONEY BACK I AM VERY DISAPPOINTED Supervisor made notes on file REFUND as of TODAY WEDNESDAY Feb 29th 2017 in the AMOUNT OF $****... Theresa P ! Damn AAA they are full of [censored]

Heartaches

She asked if I was at fault and because I said no.

I have heart problems because of her lies now.

Her insured lied to her company.

Someone like her should be in jail.

She cursed me and so did her male co workers.

This lady promised to never pay my family for injuries.

Liars.

This person told me straight out she would never pay for my families injuries. It works in her and the local police departments favor because they are both same disgusting.

This person is so disgusting she accused me of something false.

My husband passed away some time ago and I hired AAA to sell his car. They asked me to buy insurance because buyer wanted so. I did what they asked but buyers never came. I wanted to cancel membership but they told that it is not possible. They backed me into the corner.

Sorry iCAN UNDERSTAND your frustration and complaint. I was told that there is a "new policy" regarding dead batteries and that AAA no longer replaces a AAA battery under warranty until it has been charged for 5 hours and that you have to have documentation proving that the battery is dead. We all know their service people have the ability to determine this when they jump the car but now they want to charge the member $30 - $40 for this battery charge. I was so angry by this policy that I took my car to Firestone and they charged me NOTHING AND PROVIDED A REPORT THAT I COULD give AAA in return for a new battery. ON TOP OF THIS NONSENSE AAA is trying to charge my account for 3 SERVICE trips when every trip originated occured on the same day and it was all had to do with the dead battery. I call this POOR BUSINESS PRACTICE and based on the sleezy methods they are imploring, and with the competition of ONSTAR and google for travel information...they are shooting themselves in the ...aaaaa sssss eeee tttt sssss!

I realize this is an old post, but being I am reviewing all of these complaints today I felt it needed my 2 cents.

I read and re-read the complaint a couple times because it "just didn't make sense" to me. My background: I am the operations manager for a towing company in Oregon and we are also a AAA provider. I've been in the industry since 1996 and with this company since 1998.

As such, I have come to the conclusion that this is not a policy of AAA...because there is no such policy...but what happened is this:

Your car wouldn't start. You called AAA. Not knowing what you told the AAA call taker, if you just said, "It won't start. We just came out from shopping and it won't start." They dispatched your call to the contracted towing company as "won't start, possible tow".

The towing company was probably slammed that day (for whatever reason) and in an effort to try and provide you with faster service, they sent out their "service" truck...not a tow truck...to see if they could get you going.

Trust me. This is standard practice, especially when a contract station is very busy. We have a service truck too that provides jump starts, lockouts and tire changes. The truck is faster and more fuel efficient than having a tow truck running around providing these same services...even though tow trucks are still capable of doing them.

When they arrived in the service truck, the driver probably mumbled something about how he was just trying to see if he could get you going and if not, they would send the next available tow truck.

All of that being said, that is NOT how we would have handled it.

First, if in fact, your call was dispatched to us as a "won't start, possible tow" we would have called you back and discussed what was happening. Is the engine just making this loud clicking sound when you turn the ignition, etc.?

If we determined thru some simple questions that a service truck might be of assistance...because a tow truck was still hours away...we would have asked you if it would be okay for them to respond and give it a try.

Some people respond enthusiastically, "YES...send them!" and sure enough, the service truck can get them going. Others are more sure that it's a "bigger issue" and would rather have their vehicle towed to the repair shop. No problem. We won't waste our time sending the service truck and just get you lined up in the rotation for towing.

Either way, the towing company was at fault for NOT clarifying this with you. We have a policy here at our company that all third party calls need to be verified by our own dispatch if possible.

Meaning, when we get a call from AAA, our own dispatchers will make every attempt to contact you personally to confirm location, # of passengers, nature of the breakdown and an accurate ETA for your situation. Not just an ETA that AAA has us set to on their master screen at the call taking center.

But that is our policy and unfortunately many of my collegues don't adhere to the same customer service principles.

Still, I think the point needs to be made that your complaint is with the towing company and not AAA and it's "new policy".

I respect that as a AAA member, your perception is that whoever responds once you've called AAA is...in fact...AAA...even if it's just a AAA contract station.

And I also recognize that you are rightfully very frustrated with what happened in your situation. I would be too.

However, for clarification to all other readers: This is not a AAA policy that your car has to be "proven to be broken down before a tow".

where was that? my sweetie works at a towing company that contracts with AAA, and he's not heard of this...at least not yet...would like to know because if that's the case, his company intends to raise hell with AAA...

booboo

I had my policy from another insurance company expire so I was looking into AAA. The sales person was persistent and constantly calling me to get payment and sign off on paperwork. I noticed there was a discount for scientific professions but biology was not listed. I work at a drug company and got a masters in biology but I didn't qualify for the discount. Apparently holding a bachelors in Astronomy does even though half of the people in Astronomy don't go down that path. This is just a way to screw the consumer out of money. When I tried to contact the same salesperson he completely ducked my emails and phone calls even though he said he would look into and get back to me. Just another company that looks at the consumer and thinks "how much money can we suck out of them?"

I had a very bad experience with AAA. They also said my battery was no good and offered to replace my it for $115 plus tax. I did and that went dead, and they replaced that with another be cause the service guy said the first one tested bad. After that one going dead, I replaced it with another that I bought at a parts store. I tried to get a refund and I was told that because I removed their bad battery it voided any refund . My problem was not the battery, but the alternator. There was no need to replace the battery in the first place. Always get a second opinion ! People should also be aware that they are limited on the number of calls allowed or they will charge you for additional fee. No more AAA for me...

I called AAA to have my passenger front window replace on Monday 5/19/08. On Tuesday 5/20/08 AAA called me to say they had the wrong window instead they brought the front window and they would be out the following day. In the mean time I have a car rental.

I met the repair man and the first thing out of his mouth was not Good Morning or How are you but, I HAVE TO MOVE YOUR CAR ON THE OTHER SIDE OF THE ROAD, I CAN'T WORK LIKE THIS.

My car was on the leftt side of the one way road because legally it's the only place you can park. No parking allowed on the right side. I was in a pretty good mood until those nasty words escaped from the repair man's mouth plus I had mentioned to AAA yesterday I had to be at work at 08:00 and they promised me he would be here between 07:00 - 07:30 and comes the repair man at 07:55. He didn't even appologize for showing up late.

Horrible customer service. If we serve our clients with poor customer service at my place of work, we get written up!

Collision without Comprehensive Coerage cannot be purchased with any insurance company. Comprehensive coverage can also apply while the vehicle is moving, such as a rock, or other flying debris that strikes the car while driving, or the colliding with a cow, deer, mosse, or other animal. Comprehensive can be purchased on its own, but not the other way around.

I, too, have had a hard time getting AAA to hold themselves accountable for damages that their towing service did to my car. I have tried calling Customer Service and they refuse to talk to me! Even the manager of Customer Relations has refused to talk to me. When I filed a complaint with them 3 weeks ago after they damaged my car during a tow to my mechanic, the woman I talked to, that day, immediately assumed that it was our fault that the axle was broken and not theirs.

After there supposed investigation at the repair shop where my car was, with my mechanic and my husband there at the time of the investigation, the women and insurance adjuster spent a whole 5 minutes looking at the car and said that AAA was not at fault. When my mechanic tried to tell her that there was no way a broken transmission (which is why we were getting the car towed was to repair the transmission) could have caused the axle to break, she told him that her decision was made and if we wanted to go further we would have to get our lawyers and their lawyers involved.

I have been with them for 30 ys, since I first learned to drive and this is what they do? I was told by my mechanic that AAA is hard to get money out of to fix vehicles that were damaged during towing. Customers are told to pay up front and then they will reimburse them and then that takes YEARS to get resolved. Yeah, my WHOLE FAMILY is going to drop AAA. What a scam is right!

They are taking a long time to take decision. Response is very poor.

Terrible customer service from the AAA office in Indianapolis and Fishers, IN. My problem could have been resolved in one phone call; however, after 2 business days, no resolution. I finally called and had to leave a v. msg telling them to forget trying to sign me up for a membership because I was no longer interested. Later in the day I received a phone call and I told the lady I no longer was interested in signing with AAA due to the problem that could have been resolved within minutes the first day I spoke with a Rep. She never offered an apology etc. and became very abrupt and hung up on me. I cannot believe, as a member of a company, one would not at least apologize or at least offer to hear what my problem was. Bottom line: AAA needs to work on Customer Service, on all levels. At least, their reps could be pleasant when answering the phone. Glad I did not sign up, as this was a good indication of what I could experience if I were to have a problem as a customer.

I solicited a service because my motorcycle's battery was died and I was needing a quickly jumper but 30 min after my solicit I received a called when the employee toldme that they don't press service to motorcycle. To what i have a aaa badge?

Car broke down at 11:pm. No auto repair shops open so car was towed 2.7 miles to residence. The next day i contacted a repair shop 12.7 miles away that was equipped to fix the car. Called AAA who refused to tow the car unless I was pay the commercial rate. This is unsatisfactory especially when paying for "Premier Service".

AAA you disappoint AGAIN! You need to update your archaic system. Spent almost 30 min being transferred around the east coast to get emergency roadside assistance. Thankfully, I was in a safe place 😡‬

I am complaining on this Darrow Nelson. He lied took partial payment of mine and told me my rates will remain the same after changes made to my policy. Now my payments are almost doubled. I am not happy with this false information.

One of the premier auto insurances you can buy still makes you suffer at home after an accident because it only covers 1/20 of an ER visit. It doesn't even cover THE AMOUNT OF THE YEARLY PREMIUM. So I sit here shaking in bed for the 3rd day, I will probably die.

My daughter is having a medical emergency, and we had a trip interruption. When i call to inquire about insurance service, I am given the run around and hung up on. I am not properly being helped by AAA phone representive during an emergency. They should consider my circumstance, and properly help advise me.

Called AAA assist at 8:23 pm 10/4 was advised that International Towing Co would be towing my car got a text that they should arrive 9:30pm. 10pm nothing so called and recording advised tow to arrive till 11pm spoke with AAA rep said would put in another report. 11:01 no tow truck called back AAA advise 30 min more. Had to wait a total of 3 hours

got reassigned a new claim adjustor.
she read the note and then she started tell me what going to happen.

she never ask me question to make sure my claim . explain to me what she has already and what I need to close this claim. her name is Janet Berry phone number [protected] very unprofessional and rude just like the other person.

AAA pick up truck with labels for AAA on it tailgating, speeding, driving a radically, swerving around park cars cutting cars off. Very unsafe driver. Truck number 47. The guy was obviously in quite a hurry. Was not safe at all. Would suggest not letting him drive one of your labeled AAA trucks. Tailgating cars on Princeton between I-4 and 0BT