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American Automobile Association [AAA] Complaints Summary

20 Resolved
678 Unresolved
Our verdict: If considering services from American Automobile Association [AAA] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Automobile Association [AAA] reviews & complaints 698

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Newest American Automobile Association [AAA] reviews & complaints

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1:29 pm EDT

American Automobile Association [AAA] no show, no call

This afternoon at approximatley 4:00, my husband was broken down with his truck on Sunrise Hwy. in Patchogue, NY. This highway is extremely busy and hazardous especially during comuter hours. He called AAA and told them the problem and they said some would call him back within 1/2 hour and gave him a reference #. Nobody called. An hour later my husband called with the ref# and the guy said his truck was "broken" and he couldn't come. Long story short, nobody came. At 6:20, he had to call a tow truck (AAA affiliated) and he came within 20 minutes and got him and the truck home. I have used AAA 3 times including today. The last time I called them, I was stuck with a flat tire in a State Office parking lot. I called at 5:00 and nobody called or came. He claimed he "got lost". The town he was coming from was one town away. EVERYBODY knows the State Office Building and the highway it is off of. Needless to day, it was dark by this time and I had to ask a stranger to help me fix my flat and pray he wasn't a serial killer. I am so angry right now I want to tell the WORLD not to belong to AAA, especially if you have a daughter who may have to count on them. Not only that, but the people are downright RUDE! When I called them to have them PLEASE send someone as I was frightened, they had me on hold for 15 minutes and my cell was using minutes plus it was losing its charge. I will send the bill to AAA and I bet they don't even reimburse me.

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4:02 am EDT

American Automobile Association [AAA] billing issue

I have a BIG problem with AAA! I had a policy last year on my car, canceled it (in person at the Victorville, CA AAA office) and went with my wife's carrier, USAA, as it was alot less expensive. Ever since, AAA has been trying to bill me for insurance coverage for another month or so AFTER I canceled it. It is NOW in collections and affecting my credit! I just spent 2 years in Iraq, am active duty Army Soldier and really don't need this right now. I've written numerous times and get no response. I even faxed in proof of coverage with USAA as requested, and got no response from that either. Please help me resolve this as it's affecting my Security Clearance!

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JB7
Miami Beach, US
Dec 06, 2010 4:17 pm EST

If you have an outstanding balance when you cancel the policy, you still must pay them for the services you used. Pay it and move on.

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10:58 am EDT
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American Automobile Association [AAA] poor service and dishonest

AAA has aweful service when filing a claim. DO NOT SIGN UP your policy with them.

First, it took 30 days to cut me a check on my accident.

They never answer calls directly, but send you to an answering machine. Then they often wouldn't even call back.

Per their system, they kept transferring my account to different people in different departments so 4 different people handled my claim. I was never sure who was in charge...hence, no one at AAA really takes responsiblity.

Their adjustment was low and didn't include my A.C., Powersteering, trim package, low engine miles, stereo. They assured me that they would readjust it and "cut me a new check after my settlement." When they readjusted my car value and added in all the extra features, they changed the quality downward on paint, interior, and engine so I ENDED UP OWING THEM MONEY!

I am switching my company and will never do business with them again.

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JSAAA
Heathrow, US
Apr 26, 2010 11:43 am EDT

Hello!
I am from AAA National Member Relations. I apologize for negative experience you had while contacting AAA. If you would allow me the opportunity to lodge a formal concern with the AAA Club, I would very much appreciate the chance to restore your faith and trust in AAA. If you could please provide me with your insurance policy number, I will look into this right away. Thank you!
Sincerely,
Justin S.
Please email to: memberrelations@national.aaa.com

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12:12 pm EDT
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American Automobile Association [AAA] thieves

I am a disabled ase master auto technician. Having taken my vehicle to the aaa in charlotte, nc. For a routine state inspection, march14, i was told it would not pass for the following reasons.

It needed brakes, 2 tires, a rack & pinion, 2 rear struts, repair of a massive oil leak and a grocery list of "gravy" repairs. Estimate, $ 2200.00.

Here's the real deal! Feb. 2010. Brakes, i replaced 4 rotors, 4 calipers, all pads & master cylinder. All 4 tires are new, the rack i replaced with new power steering hoses when i installed the new gm crate engine, that now ha less than 100 miles on all new components. These idiots dumped old oil down the back side of the engine to simulate an oil and power steering leak. When i threatened to call the police, aaas responce was that they " confused" my car with another customer's car. When i told the service manager to show me this other car and the tech who wrote it up, the tech disappeared with the supposed car on a test drive. Neither one ever came back during the hour i wasted there.

Do not take your vehicle to any aaa repair facility. I have met and found many people who have had alot of the same experiences with them. Aaa employs sub-standard part replacing jockey's. No one there has any idea how to diagnose even minor problems, much less any major repairs or computerized diags or electrical repairs.

I would recommend taking your car to burger king over any aaa repair facility. You'd be better off !

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9:22 pm EDT
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American Automobile Association [AAA] - unaothorized charges

I recently was made aware that aaa had charged my credit card for services i nolonger wanted or renewed. Unfortunately, we had a death in the family, so i let me mail pile up. When i finally got around to reviewing my statements i noticed a charge from aaa. I called to get a refund for a service i did not renew or use and they would not do it because it wa...

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7:31 am EDT
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American Automobile Association [AAA] fraud

To whom it may concern. Recently I have paid out on 10th of june '09 £29. 95 and £4. 95 on 8th of june '09 to your company, I consider this a fraud as I have never had dealings with your company before. I have been to my bank and explained that the transaction was not authorised by me therefore it should be considered unlawful, I am very disapointed with the way in this day and age people can just take what is not their. My email adress is a. [protected]@mail. Ru, I would be expectin an explonation as to why this happened and what will you do in the future to protect internet users from their money being stolen. Thank you and I will look forward from hearing from you. Aydin aliyev

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Quilty
, US
Oct 16, 2012 2:24 am EDT

My husband passed away some time ago and I hired AAA to sell his car. They asked me to buy insurance because buyer wanted so. I did what they asked but buyers never came. I wanted to cancel membership but they told that it is not possible. They backed me into the corner.

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2:31 pm EDT
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American Automobile Association [AAA] aaa payment

Long time AAA member. Went in to make payment, with Visa. A few days later when the my account was charged, the payment came through twice by error of the cashier. Currently on a very fixed, tight budget, the double charge over-drafted my account. All of which naturally incurred additional charges and increase the negative number in my account.
Under normal life circumstances, all of this would have been normal and just part of life.

BUT . . the cold professionalism that I encountered with Redlands, AAA manager was a mockery of true professionalism.

With the current recession that all are feeling, a little compassion is really not alot to ask for.

For all of you "managers" out there, defusing any patron's anxiety is an apology away and it doesn't even cost you anything. In the end, you'll see a peaceful resolution and a better day for all involved!

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ANNIE ANY
COSTA MESA, US
Feb 07, 2012 10:04 am EST
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BEWARE! AAA AGENTS ARE LOWERING MILEAGE TO SELL POLICIES. INSUREDS ARE HIT WITH LARGE INCREASES ON RENEWALS! A LETTER WAS SENT TO AUTO CLUB CEO THOMAS V. MCKERNAN & CA INSURANCE COMMISSIONER, DAVE E. JONES, ON NOVEMBER 17th, 2011. THEY HAVE LARGELY IGNORED THIS LETTER!

If what is described in this letter has happened to you please contact the California Department of Insurance and file a formal complaint at:
State of California Department of Insurance
Consumer Services and Market Conduct Branch
300 South Spring Street, South Tower
Los Angeles, CA 90013

By the web:

www.insurance.ca.gov

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TiskTisk
, US
Mar 25, 2011 5:43 am EDT

Mr. Cates,

Maybe you should make yourself aware of the benefits for a service you choose to pay for. Modified vehicles are not covered, bottom line. You cancelled your membership because you foolishly did not educate yourself regarding covered service calls? AAA is emergency roadside assistance and not a taxi service, which your wife could have called. I am willing to bet that you were rude to the calltaker and did not even give him/her a chance to offer you assistance in finding a shop that was ABLE to tow the modified vehicle...AAA always happily passes on this information to members that they are unable to help.

Shame on you for choosing to be ignorant.

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Mr.BC
, US
Mar 16, 2011 11:43 pm EDT

I was a member for many years untill resently when they refused to tow my wifes toyota pickup, its lifted three inches and they said it's modified so no they wouldnt tow it, I then requested a flatbed and they refused to do it, the driver was on something and acting strange and made my wife realy nervous also, so they left my wife stranded somewhere in the middle of nevada with our two boys 5 and 7 years old, I ended up driving 150 miles to get them and I fixed her truck myself in less than an hour and drove it home ...then I called AAA and canceled my long time membership, for two reasons ... first that they left a woman with children [ my wife and boys ] stranded in the middle of nowhere . And second because ... they are mainly a emergency tow service and if they refuse to tow a paying costomers vehicle then whats the point in being a customer.
Mr.R Cates

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Tamie Jo Ray
Sunland, US
Nov 10, 2009 5:48 pm EST

After an recent accident on my street, I contacted AAA with a claim, I was backing out of my driveway into our cul-de-sac, there was a car parked 2 doors down with the front facing down towards the main street, by the time i was out of my driveway he had backed up into the cul-de-sac, and we hit each other, AAA did not send an adjuster out, but took it on them selves to tell me i was in complete fault. even though the other driver was backing up as well.and backing up into the cul-de-sac. i sent pictures, and they finally talked to witnesses, but to no avail. it was still my fault. I'm very disappointed in the way AAA managed this claim, i've been with the company over 20 yrs and have never been treated with so little respect from the adjuster, Marcellis. I am out of the verdugo office in socal. Casey and Tamie Ray

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WELLNESS
, US
May 14, 2009 11:00 am EDT

HERE'S MY EPISODE...

I am not pleased with my recent 2 instances of service. I've been a member since April 2009.

The first instance I was stranded when I called for service.They had to search for a very long time (5 hrs)., before once again asking for my credit card number, which I gave 9 days prior to the service call., I was not comfortable with this repeat request for my credit card number 9 days after I furnished this info with my new membership.( at the time of my service call, I even sent a detailed fax to the membership manager of AAA MId-Atlantic)Also, the person taking my call was rude.I finally got service and arrived home at 5 a.m.!I was told the matter about proof of membership would be resolved and once again I was promised would be sent an e-mail and letter packet with my membership number, which again I never received.

The most recent request was today(5/14) again when I called and spoke to the attendant there was no initial record of my membership, and I was on hold for 15 min., they finally sent a tow truck, apologized for the inconvenience( this attendent was much nicer)but I was extremely upset when got home and a voicemail left By the AAA ofice told me to call and give my credit card number AGAIN! I'm asked AGAIN for my credit card number. Does AAA do proper bookeeping? What is going on?!

I thought a memo like this to upper mgmt would get better results.! Thanks!

James Long

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12:32 pm EDT
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American Automobile Association [AAA] bad service

AAA Greene County We have renewed our family membership for AAA for seven years without ever using it. Tonight, for the first time we actually need it. My husband is stuck in a bad area of town, two hours from home and has used all of his gas and battery power trying to get out of the middle of the road.

At this time, he has been freezing for four hours, and if I ever find a way to get to him, I will need to take him to the emergency room to be treated for frost bite and hypothermia. His cell phone died and I
can no longer keep in contact. AAA has been completely useless, worthless and rude in this emergency situation. I was told only that maybe tomorrow, my husband may get a ride to a gas station where he will be expected to spend Christmas because AAA will not do anything more.

Waiting until tomorrow is completely ABSURD and life threatening. We have paid membership fees every year believing that we would be safe in an emergency, but now find the services we paid for are not available when they are desperately needed. At this point, I will definitely seek a refund of our membership fees and ask AAA to reimburse us for any losses due their failure to supply the services we were promised and paid for!

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Mr.BC
, US
Mar 16, 2011 11:56 pm EDT

I can totaly sympathise, my wifes truck broke down in nowhere nevada and they refused to tow her truck she then asked for a flatbed and they refused, so they left my wife and my 5 and 7 year old sons stranded there, I had go fix the car there and bring my family home myself no thanks to AAA, whats the point in a emergency tow service if they wont tow it ? I canceled my membership of many years the very same day

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Kalcoh
Los Angeles, US
Apr 10, 2009 3:11 pm EDT

You posted this on April 6, 2009 complaining that your husband will have to spend Christmas in a bad part of town? Your post makes no sense.

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11:52 am EST

American Automobile Association [AAA] new policy leaves cutomers stranded

Our car would not start and according to aaa and their "new policy on towing" we were stranded for 3 hours!
This new and stupid policy requires verification that cars are really broken down before sending a tow truck so, essetially we had one car come to where we were to check the car and then finally the tow truck. To make matters worse, it was during the holiday so my family that was visiting had the joy of sitting there for hours.
Thanks aaa for screwing up our holiday!

We will be purchasing another towing plan and will drop you ###s... Soon

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SAY GOODBYE TO AAA
Palm Beach Gardens, US
Nov 14, 2011 2:03 am EST

Sorry iCAN UNDERSTAND your frustration and complaint. I was told that there is a "new policy" regarding dead batteries and that AAA no longer replaces a AAA battery under warranty until it has been charged for 5 hours and that you have to have documentation proving that the battery is dead. We all know their service people have the ability to determine this when they jump the car but now they want to charge the member $30 - $40 for this battery charge. I was so angry by this policy that I took my car to Firestone and they charged me NOTHING AND PROVIDED A REPORT THAT I COULD give AAA in return for a new battery. ON TOP OF THIS NONSENSE AAA is trying to charge my account for 3 SERVICE trips when every trip originated occured on the same day and it was all had to do with the dead battery. I call this POOR BUSINESS PRACTICE and based on the sleezy methods they are imploring, and with the competition of ONSTAR and google for travel information...they are shooting themselves in the ...aaaaa sssss eeee tttt sssss!

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Keith Anton
Bend, US
Oct 16, 2010 5:11 pm EDT

I realize this is an old post, but being I am reviewing all of these complaints today I felt it needed my 2 cents.

I read and re-read the complaint a couple times because it "just didn't make sense" to me. My background: I am the operations manager for a towing company in Oregon and we are also a AAA provider. I've been in the industry since 1996 and with this company since 1998.

As such, I have come to the conclusion that this is not a policy of AAA...because there is no such policy...but what happened is this:

Your car wouldn't start. You called AAA. Not knowing what you told the AAA call taker, if you just said, "It won't start. We just came out from shopping and it won't start." They dispatched your call to the contracted towing company as "won't start, possible tow".

The towing company was probably slammed that day (for whatever reason) and in an effort to try and provide you with faster service, they sent out their "service" truck...not a tow truck...to see if they could get you going.

Trust me. This is standard practice, especially when a contract station is very busy. We have a service truck too that provides jump starts, lockouts and tire changes. The truck is faster and more fuel efficient than having a tow truck running around providing these same services...even though tow trucks are still capable of doing them.

When they arrived in the service truck, the driver probably mumbled something about how he was just trying to see if he could get you going and if not, they would send the next available tow truck.

All of that being said, that is NOT how we would have handled it.

First, if in fact, your call was dispatched to us as a "won't start, possible tow" we would have called you back and discussed what was happening. Is the engine just making this loud clicking sound when you turn the ignition, etc.?

If we determined thru some simple questions that a service truck might be of assistance...because a tow truck was still hours away...we would have asked you if it would be okay for them to respond and give it a try.

Some people respond enthusiastically, "YES...send them!" and sure enough, the service truck can get them going. Others are more sure that it's a "bigger issue" and would rather have their vehicle towed to the repair shop. No problem. We won't waste our time sending the service truck and just get you lined up in the rotation for towing.

Either way, the towing company was at fault for NOT clarifying this with you. We have a policy here at our company that all third party calls need to be verified by our own dispatch if possible.

Meaning, when we get a call from AAA, our own dispatchers will make every attempt to contact you personally to confirm location, # of passengers, nature of the breakdown and an accurate ETA for your situation. Not just an ETA that AAA has us set to on their master screen at the call taking center.

But that is our policy and unfortunately many of my collegues don't adhere to the same customer service principles.

Still, I think the point needs to be made that your complaint is with the towing company and not AAA and it's "new policy".

I respect that as a AAA member, your perception is that whoever responds once you've called AAA is...in fact...AAA...even if it's just a AAA contract station.

And I also recognize that you are rightfully very frustrated with what happened in your situation. I would be too.

However, for clarification to all other readers: This is not a AAA policy that your car has to be "proven to be broken down before a tow".

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dixieprincess
East Wareham, US
Sep 06, 2009 5:22 pm EDT

where was that? my sweetie works at a towing company that contracts with AAA, and he's not heard of this...at least not yet...would like to know because if that's the case, his company intends to raise hell with AAA...

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1:17 pm EDT
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American Automobile Association [AAA] bad customer service

About 3 yrs ago, when i held aaa membership, one of my car battery went dead, so i asked aaa to replace it (With 3 yrs free replacement, and 5 yrs gurantee).

Now, just about 2 months after the replacement, the battery went dead again, and i don't have the membership. I called aaa's number for battery service, below is the process:

1. First, a lady picked my phone, and asked my questions. After learning that i was not a member, she let me hold on to wair for her checking my information. I waited, waited, waited. Ok, another woman came in, and asked my questions again, but it seemed that she had problem to follow what i said, so, she spoke loudly and loudly (With a little bit of joy) , to let me repeat what i said again and again, "sorry, i cann't hear you, are you speaking english?", "sorry, what do you mean?", "sorry, i really cann't understand you, i have to hang up",...

So, before she hang up, i hang up.

2. Then after a while, i called again. This time, another young lady talked with me and she really understood me and quickly agreed to give me a free battery with a service charge of $65 (About). But i didn't want to give aaa the money without comaprison now, so i thanked her, hang up, and do the online shopping.

3. After searching, i found that a battery alone costed >$70, so i called aaa again. This time, the lady cann't find any information about me now, nothing left.

Ok, that's fine, i am not in a hurry to use my car. So, i did a local search shopping and find a good deal in costco and buy a battery (

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You are NOT in fact a person known as V
Jackson, US
Aug 02, 2012 4:03 pm EDT

booboo

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Tellingithowitis
San Diego, US
Aug 02, 2012 4:01 pm EDT
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I had my policy from another insurance company expire so I was looking into AAA. The sales person was persistent and constantly calling me to get payment and sign off on paperwork. I noticed there was a discount for scientific professions but biology was not listed. I work at a drug company and got a masters in biology but I didn't qualify for the discount. Apparently holding a bachelors in Astronomy does even though half of the people in Astronomy don't go down that path. This is just a way to screw the consumer out of money. When I tried to contact the same salesperson he completely ducked my emails and phone calls even though he said he would look into and get back to me. Just another company that looks at the consumer and thinks "how much money can we suck out of them?"

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banthony1313
Sanford, US
Feb 14, 2012 8:03 pm EST
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I had a very bad experience with AAA. They also said my battery was no good and offered to replace my it for $115 plus tax. I did and that went dead, and they replaced that with another be cause the service guy said the first one tested bad. After that one going dead, I replaced it with another that I bought at a parts store. I tried to get a refund and I was told that because I removed their bad battery it voided any refund . My problem was not the battery, but the alternator. There was no need to replace the battery in the first place. Always get a second opinion ! People should also be aware that they are limited on the number of calls allowed or they will charge you for additional fee. No more AAA for me...

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10:27 am EDT

American Automobile Association [AAA] insurance claims

I am formally requesting a review of my accident that occurred on august 15, 2008. For the sake of balance, i am also submitting this review as part of discovery for the court date that is pending.

On august 15th, 2008 in the morning, i drove down a small alleyway that led to shoreline drive in long beach. Having driven this route hundreds (And that is not hyperbole) of times. On this occasion there was an illegally parked vending truck completely obstructing the view of oncoming traffic. Now, on every street in every county, illegally parked vehicles and legally parked vehicles can obstruct your view. My question i pose to you the reviewer is this, “if this car was legally parked, would the outcome (By that, i mean your ‘conclusion’) have been the same?” does the fact that there was an illegally parked car, mean anything? It was the catalyst to the entire incident. If the vending truck (License plate number 9d85564 ca) was not there, there never would have been an accident.

Where is the fact checking on your side of the department? I pay you good money to make sure: i’m insured and my car is taken care of. I do not believe a 1 hour deliberation over the telephone, without visiting the location, without the actual accident report reaching the reviewer is, even in the most casual of situations, no basis to make such a decision. I sure hope your company doesn’t try to handle health insurance claims:

“hello, this is aaa health insurance. Can i have your policy number?”
“its g165xx. ”
“well, how can we help you?”
“i lost a lot of blood, and i need a transfusion. ”
“how much did you lose?”
“i dunno. I’m pretty lightheaded. ”
“i realize that sir, but if you don’t tell me on the phone, i may have to get up from my desk and go out to the field. My coffee’s here, and…sir…are you there? Hello…. Sir?”

1) i saw an old grey ford f-250 fill my entire driver side window. I had a ventriloquist dummy in the driver’s side of my car. “i thought it was a kid, ” that is what the driver said. That is how close that truck got to me. Somehow he only got the tail-end of my car. If someone were to actually go to the site, you would
See that my car was more than 19 feet in the street.

The man was elderly, and probably didn’t have the reflexes to stop in time; i had my [wits] though and avoided a driver side collision. I was halfway in the street, unobstructed by the large vending truck. The driver in question, driving down the same street hits me as i idle the street…is that really 100% at fault?

2) how much fault lies in an illegally parked vending truck? The curb was painted red, with a “no stopping at any time” sign. That person began the chain of events by breaking the law. The curb was red for a reason; it blocked the view of oncoming traffic. How much [percentage wise] do you give the truck? What exactly do you use to establish “fault” without checking of fact?

I passed the truck, and was far into the street when i was hit. If i was in plain sight, clear of the vending truck, about to turn, how fast do you think i was going? How fast do you think he was going? Keep in mind, the driver of the truck thought that i had a kid in the car. This means he saw me before even deciding to brake. I accelerated. He got the bumper, instead of me. Or maybe it was my fault because my car was too long? How much of a percentage are you going to subscribe to the “short car theory in your actuarial tables?” if that’s the case maybe i have the wrong policy. Perhaps i need a “shorter faster car add-on” to my already bloated bill?

It has to be said, that i am going to court because of this.In the word of the officer, it’s not a matter of who was at fault, it’s a formality. Which i can understand, i’m going to stand in front of the judge, with my diagram of the street, and my arguments will be bolstered by the testimony of the only two people that were party to the accident. There were no cops, no aaa, just the two of us.

I may have to reconsider my insurance carrier, because i feel that if this is how you treat your clients (The other driver was not insured by aaa, but he was treated much more favorably than your own client) then i and everyone that i know, will be made aware that our money is not being paid to aaa is not for their security-or even competent coverage, but for your bottom line. These points will also be brought up in court, so if you would like to attend a true venue where compensation, evidence and testimony gathering is practiced, i am more than happy to tell your “adjuster” when and where the date is. Otherwise, i strongly recommend that aaa invest in their policyholders, and not their shareholders. As small as my policy is, i have a big mouth, and an even bigger brain. Both of these will be used to my full ability until this matter reaches a carefully thought out and fully fleshed conclusion. By this i don’t mean the letter that i received saying:

“for the accident of august 15, 2008, we have assessed your percentage of fault at 100% and the percentage of fault of any other drive or cause at 0%

This was based on:

Your vehicle made an unsafe left turn. ”

The court will find me not at fault. So my final question to you is this: what do you do then? Are you going to retroactively change the decision? What about others that didn’t go through the lengths i’m about to force your company to do its job? Is this case going to establish a precedent, where it’s finally realized that insurance companies are not part of the judicial system and should not make this kind of judgment without at least adhering to the basics of fact checking? If there is one human left in your corporation, that beyond those textured cubicle walls, that sees the insanity of this decision, then please contact me. Because if this is a world of big business where actuarial tables replace common sense and the bottom line drives its employees, i may have been better off not accelerating.

Best

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10:46 pm EDT

American Automobile Association [AAA] surcharges

Excessive surcharge for voluntarily cancelling my minor's daughters license. Placed a point against her claiming suspension of license. Approximately a $600.00 year surcharge. Grades were to come up before placing my signature back on the license. Stated no charge would be accessed by AAA. 9 months later $600.00 surcharge because I voluntarily made her give up the license.

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12:00 am EST

American Automobile Association [AAA] bad experience!

I was told many times by aaa that i have to have both the comprehensive and collison coverages on my car. I just want collision and not comprehensive. There is even an separate entry on the policy to enter the different premium. Comprehensive is when the car is not moving. Collision is for car is moving. I removed both comprehensive and collision (Savings of $500) ; then the underwritering manager called me the next day to ask whether i had any misunderstanding. I said: no. (Unless aaa is honest, i will not give aaa the business).

There should be some consumer protection / regulation to guard against a ripoff.

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Corrine
,
May 21, 2008 5:08 am EDT

I called AAA to have my passenger front window replace on Monday 5/19/08. On Tuesday 5/20/08 AAA called me to say they had the wrong window instead they brought the front window and they would be out the following day. In the mean time I have a car rental.

I met the repair man and the first thing out of his mouth was not Good Morning or How are you but, I HAVE TO MOVE YOUR CAR ON THE OTHER SIDE OF THE ROAD, I CAN'T WORK LIKE THIS.

My car was on the leftt side of the one way road because legally it's the only place you can park. No parking allowed on the right side. I was in a pretty good mood until those nasty words escaped from the repair man's mouth plus I had mentioned to AAA yesterday I had to be at work at 08:00 and they promised me he would be here between 07:00 - 07:30 and comes the repair man at 07:55. He didn't even appologize for showing up late.

Horrible customer service. If we serve our clients with poor customer service at my place of work, we get written up!

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LZiegler
,
Mar 03, 2008 12:30 pm EST

Collision without Comprehensive Coerage cannot be purchased with any insurance company. Comprehensive coverage can also apply while the vehicle is moving, such as a rock, or other flying debris that strikes the car while driving, or the colliding with a cow, deer, mosse, or other animal. Comprehensive can be purchased on its own, but not the other way around.

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12:00 am EDT
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American Automobile Association [AAA] beware - do not use aaa!

American Automobile Association - AAA
www.aaa.com

When I moved to Florida in 2001, I joined the American Automobile Association and they said I was in the division called "Auto Club South." I have a Visa card with them that I want to keep; the rest of their services are pretty punk.

More than a year ago I moved to Texas. I have been trying ever since to change my address. They know I'm in Texas because all the mail now comes to my Texas apartment. Last year I tried to permanently change my address and couldn't.

This year, I received a letter telling me they are charging the above-mentioned Visa card $78 for annual dues -- OUTRAGEOUS -- and if this Texas address is now my permanent address I have to notify them.

OK, so I tried calling the 800 number they gave me on that letter. First time, I went through all the pre-recorded telephone prompts and it then went into a busy signal.

So I went online. I cannot enter my membership number, it says it is incorrect. HOW CAN MY MEMBERSHIP NUMBER BE INCORRECT WHEN I COPIED IT FROM THE BRAND NEW CARD THEY JUST MAILED ME? Tried several times on the computer, couldn't get it to the point where I could ask to have my address changed.

Tried again by phone. Second time on my home phone, it tells me my home phone number is not in Florida, goodbye. It had also said to hang on the line so they can conduct a random survey of how good of service they provide -- boy, do I have something to tell them, for sure! -- but it disconnected me before I could tell them how screwed up their system is.

Tried on my cell phone, which has a Florida area code. Got through. Man tells me I have to join in Texas, but he can't process this. He de-activated my Florida number and says I have to call their Texas HQ to get re-activated and oh by the way there is no 800 number.

How the hell can AAA Texas not have an 800 number? How are you going to call them if you are not in their local town if you're on the side of the road and maybe have to use a pay phone or business phone or something?

I also noticed from their website I will have to pay over $100 to join their Texas branch. How can one division only charge $78, which is horrible enough, and another charge more?

Of course, no one in Texas uses AAA, I've found out. My Texas auto mechanic, who took my AAA Auto Club charge card for payment, warned me never to use them because they will let you stay stuck on the side of the road forever. He said a young woman actually got killed while waiting for the AAA tow truck, which never showed up and a man posing as a "good Samaritan" murdered her.

The sad thing is, I have no medical insurance and I have a high limit on that Visa card AAA Auto Club South issued me. If I ever had to go to the emergency room, that card is how I would get medical treatment if needed. I suppose not being able to get into AAA is going to kill my eligibility for this potentially lifesaving card (I save it for real emergencies.)

Anyway, the entire deal with AAA is so messed up I wanted to warn others not to use them!

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TiffnAva
, US
Jun 01, 2019 5:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In a different State and made the call for a tow at 10:05am. Dispatch informed us the ETA would be 1105am..Good time right? not because we called back at 1130am and they, AAA dispatch had no contact with the company ..LACK OF COMMUNICATION WITH US however that does not fix the problem...Its now 1240 and still no tow truck.we are hot dissatisfied.

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TiffnAva
, US
Jun 01, 2019 9:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In a different State and made the call for a tow at 10:05am. Dispatch informed us the ETA would be 1105am..Good time right? not because we called back at 1130am and they, AAA dispatch had no contact with the company ..LACK OF COMMUNICATION WITH US however that does not fix the problem...Its now 1240 and still no tow truck.we are hot dissatisfied.

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R Staley
, US
Apr 30, 2019 7:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My wife broke down on a busy road and when I called they told me they would make it a priority call to get her out of the road.
2 HOURS later and numerous calls a truck showed up.
Meanwhile I had a trooper wanting the car moved.
I will not be renewing my membership.

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Corvette owner
, US
Dec 11, 2018 7:49 pm EST

Took me a week to get AAA to send out a tow truck with a dolly. Called them at least 8 times. They refused to do it. Finally with the help of a tow truck company a week later they agreed. Just needed to tow my car to a repair company. Very rude people at AAA.

Could not pay me to have AA A anymore. Never meet such an unprofessional company.

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12:00 am EDT

American Automobile Association [AAA] poor service!

Would like to get resolution from aaa insurance company. Have been trying to get our vehicle repaired since 11/06. And since aaa has had a hard time locating our account. We our even getting notices from the dmd stating we have no insurance and aaa. However, they main office has told us they would fix our account. They have been looking for a payment they have lost of ours. We would just like to get our vehicle fixed, account fixed, payment credited, and any fee's we received credited (Like lc, restatement fees, and insurance adjustments) , and an apology from aaa. Still wanting for manager and staff to return our calls...

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Linda Eagleson-Pence
Warwick, US
Oct 14, 2010 2:49 pm EDT

I, too, have had a hard time getting AAA to hold themselves accountable for damages that their towing service did to my car. I have tried calling Customer Service and they refuse to talk to me! Even the manager of Customer Relations has refused to talk to me. When I filed a complaint with them 3 weeks ago after they damaged my car during a tow to my mechanic, the woman I talked to, that day, immediately assumed that it was our fault that the axle was broken and not theirs.

After there supposed investigation at the repair shop where my car was, with my mechanic and my husband there at the time of the investigation, the women and insurance adjuster spent a whole 5 minutes looking at the car and said that AAA was not at fault. When my mechanic tried to tell her that there was no way a broken transmission (which is why we were getting the car towed was to repair the transmission) could have caused the axle to break, she told him that her decision was made and if we wanted to go further we would have to get our lawyers and their lawyers involved.

I have been with them for 30 ys, since I first learned to drive and this is what they do? I was told by my mechanic that AAA is hard to get money out of to fix vehicles that were damaged during towing. Customers are told to pay up front and then they will reimburse them and then that takes YEARS to get resolved. Yeah, my WHOLE FAMILY is going to drop AAA. What a scam is right!

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Uma
,
Jul 25, 2008 12:57 pm EDT

They are taking a long time to take decision. Response is very poor.

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12:00 am EDT

American Automobile Association [AAA] poor customer service

I was robbed on april 19th. My car was taken from my garage and things of value from in the garage. I contacted aaa within a hour of finding out i was robbed. And was told to talk to two different representatives one for house ins. & one for the car.

First, i was very impressed with their interest and what i had to do. But when i called back with questions two days later. I never received return calls. Now, 40 days later i still don't have my car back from the body shop and my rental car was do back on the 30th day. So, now i'm out a car and no one to answer any questions i have. And to get reimbursed is a joke still no reimbursement checks for items i was told to go out a replace right a way.

I faxed all paper work to aaa from a aaa office in my town, so they can't say they haven't received it in the mail yet. I will be dropping aaa as soon as i get my car back and checks sent out to me. And to think that i have been a paying member for 35 years and this is the thanks i get.

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Sara Hibbeln
, US
Jan 08, 2019 3:44 pm EST

Terrible customer service from the AAA office in Indianapolis and Fishers, IN. My problem could have been resolved in one phone call; however, after 2 business days, no resolution. I finally called and had to leave a v. msg telling them to forget trying to sign me up for a membership because I was no longer interested. Later in the day I received a phone call and I told the lady I no longer was interested in signing with AAA due to the problem that could have been resolved within minutes the first day I spoke with a Rep. She never offered an apology etc. and became very abrupt and hung up on me. I cannot believe, as a member of a company, one would not at least apologize or at least offer to hear what my problem was. Bottom line: AAA needs to work on Customer Service, on all levels. At least, their reps could be pleasant when answering the phone. Glad I did not sign up, as this was a good indication of what I could experience if I were to have a problem as a customer.

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Odlanier
, US
Nov 05, 2018 12:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

I solicited a service because my motorcycle's battery was died and I was needing a quickly jumper but 30 min after my solicit I received a called when the employee toldme that they don't press service to motorcycle. To what i have a aaa badge?

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Steven Covington
, US
Nov 01, 2018 4:10 am EDT

Car broke down at 11:pm. No auto repair shops open so car was towed 2.7 miles to residence. The next day i contacted a repair shop 12.7 miles away that was equipped to fix the car. Called AAA who refused to tow the car unless I was pay the commercial rate. This is unsatisfactory especially when paying for "Premier Service".

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Marta Emenheiser Evans
, US
Oct 31, 2018 5:56 am EDT

AAA you disappoint AGAIN! You need to update your archaic system. Spent almost 30 min being transferred around the east coast to get emergency roadside assistance. Thankfully, I was in a safe place 😡‬

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Lina Phomphakdy
, US
Oct 22, 2018 10:15 am EDT

I am complaining on this Darrow Nelson. He lied took partial payment of mine and told me my rates will remain the same after changes made to my policy. Now my payments are almost doubled. I am not happy with this false information.

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Barry1ffs
, US
Oct 22, 2018 10:58 am EDT

One of the premier auto insurances you can buy still makes you suffer at home after an accident because it only covers 1/20 of an ER visit. It doesn't even cover THE AMOUNT OF THE YEARLY PREMIUM. So I sit here shaking in bed for the 3rd day, I will probably die.

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Marlene Harden
, US
Oct 16, 2018 5:25 am EDT

My daughter is having a medical emergency, and we had a trip interruption. When i call to inquire about insurance service, I am given the run around and hung up on. I am not properly being helped by AAA phone representive during an emergency. They should consider my circumstance, and properly help advise me.

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Liz Loera
, US
Oct 14, 2018 9:03 pm EDT

Called AAA assist at 8:23 pm 10/4 was advised that International Towing Co would be towing my car got a text that they should arrive 9:30pm. 10pm nothing so called and recording advised tow to arrive till 11pm spoke with AAA rep said would put in another report. 11:01 no tow truck called back AAA advise 30 min more. Had to wait a total of 3 hours

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Marylott35
, US
Oct 03, 2018 2:26 am EDT

got reassigned a new claim adjustor.
she read the note and then she started tell me what going to happen.

she never ask me question to make sure my claim . explain to me what she has already and what I need to close this claim. her name is Janet Berry phone number [protected] very unprofessional and rude just like the other person.

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Allen Crowder
, US
Sep 19, 2018 7:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

AAA pick up truck with labels for AAA on it tailgating, speeding, driving a radically, swerving around park cars cutting cars off. Very unsafe driver. Truck number 47. The guy was obviously in quite a hurry. Was not safe at all. Would suggest not letting him drive one of your labeled AAA trucks. Tailgating cars on Princeton between I-4 and 0BT

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12:00 am EST

American Automobile Association [AAA] poor customer service and help

I had an accident on December with one of AAA clients. First one I reported the accident they will not call my witness because "they needed a police report". I sent the police report by fax and they never contact me. I have to call for three days until somebody will even look for the fax. Then, when they had the report my adjuster tried to tell me that some numbers in the police report said that my inexperience was one of the factors that make the accident and that i should take 50% fault. When I said not and that they should contact my witness she did and then change her mind but that they will only pay 80% of the damage. I had to accept that, but I toll her that they should contact me to get the estimate of the damage before the 14th... I told them the 7th or something like that. The people making the estimate never contacted me because they gave them the wrong number, so it took 1 month before somebody even looked at my car. After they did the estimate it took AAA 2 weeks and a half to contact me to tell me that it was a total. In those two and a half week I had to call them every other day so they will extend my rental car... that was totally annoying.

After they told me how much they were going to give me for my car, they call me the same day just to take the car and the tittle away and also the rental car. It was the only time that they care about my claim and because they didn't want to spend more in the rental and they wanted to take my car.
In all this time, they were really mean and the customer care was horrible. I have never been in an accident before, but I hope this is not the way all the companies treat people because it was complete awful.

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Stay Away from
Burbank, US
Dec 31, 2009 11:55 am EST

Month ago I purchased 2010 Camry week later someone didn't stop the traffic light and damaged my bumper. It's been two and half weeks my car still in the shop dont why. I spoke to adjuster and her supervisor and I am still empty handed. I already made my first payment for my car and driving rental junk $35.99 out of my pocket.
I have no idea why it's there, how long will it take no idea. "I am sorry" "I am sorry" Bull ###.

Is there anything more frustrating then this. Paying for something to get frustrated.

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12:00 am EDT

American Automobile Association [AAA] aaa is ripping people off

I took out AAA car insurance on June 8th, two weeks later the underwriters called to take a survey and go over the policy. EVERTHING WAS FINE ACCORDING TO THEM. I got a notice in the mail on Sat.July 8th(AAA is closed until Monday) stating that of Monday the 10 my insurance would be cancled due to the fact that I was a service contractor...I clean houses, dont carry machines or anything other than a mop and broom! They knew what I did before and took my 421.00 dollars and sent me a policy... AAA is ripping people off and I think something should be done to stop this. I had a few hours to get more insurance. The sad thing is I am 53 years old have been driving since I was 16 and I have never had a ticket or an accident and this should account for something.

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dpruno
Tacoma, US
Jul 31, 2023 6:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never responded to my Letter asking why my service was terminated.

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JAckerman
Hernando, US
May 16, 2023 8:48 am EDT

In early November we were involved in a accident. It was at this time I realized how incompetent and unprepared AAA is to handle an accident in this part of the state.

Filing the claim was difficult.

We finally had the vehicle repaired and are trying to collect the balance owed us.

The Company NEVER returns calls.

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Lisa Wojcik
, US
Mar 04, 2023 9:52 am EST

I have been paying for AAA road service for 50 years. I just got a letter of non-renewal. They are canceling me for using the full amount of benefits I'm entitled to under my Premiere membership and for which I paid.

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norman alfonso
New Port Richey, US
Jan 26, 2023 3:02 am EST

My settlement check was received two months after accident and the amount is incorrect. I was informed what the amount of the check would be by the AAA adjuster but the check is $1000.00 less. Your customer service is useless in resolving any problems. I am not cashing/depositing the check until resolved.

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Vincent M Guarcello
Haines city, US
Nov 29, 2022 7:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

AAA driver from haines city florida jumped my car Sunday and forgot to return my key fob. When I called to get it back they said they would call me back in 3 - 5 days.

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Ernest Sayles
, US
Oct 25, 2022 4:18 pm EDT

AAA towed my car and the company they sent damaged my car. So far I'm feeling this will not end well. AAA hasn't told me the company they hired that damaged my car. 2001 Mercedes SL 500. It's really sad because I have AAA for all my insurance needs. This outcome will quickly determine the future. 2900.00 damage. This was on 9/21/2022.

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Shar!!!
, US
Sep 21, 2022 6:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Took tow truck almost 2 hours to get to us. It was 11:26pm.

Now at 1:17am we are heading home.

We were on a dark street , with speeding cars. Nothing around, scary and unsafe.

We had to call again and get help. Super poor service, unacceptable.

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Brandon Campbell
, US
Sep 04, 2022 1:03 am EDT

This driver raced at the light, cut over 2 lanes no blinker just to get in front of me to make a left turn. I almost rear ended him bcuz im driving a truck which barely left me any stopping time. this is very unprofessional driver shouldn't be driving at making AAA look bad when you drive like that and have their logo on the side.

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repairs
, US
May 12, 2016 10:24 pm EDT
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800;00 for a 129;00 oil change and giving the bulk of the money back to the owner in cash this is a crime a scam and this is why our towing is so expensive it every time they do work this is one thing many others just do a sting bring in a truck that does not need work let them bring it to him to work on it, and get the whole bunch .

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Lauren Allis
Naperville, US
Nov 12, 2010 7:51 pm EST

I hate AAA. I was hit by another driver in August and as of November they are still giving me the runaround. They only contact me after several calls and filing a compliant with the Better Business Bureau. The customer service people are tremely rude and unhelpful.

American Automobile Association [AAA] In-depth Review

Overview: AAA, also known as the American Automobile Association, has a rich history dating back to 1902. With a mission to provide exceptional service and support to motorists, AAA offers a wide range of services and benefits to its members. From roadside assistance to travel services and insurance products, AAA strives to meet the diverse needs of its members.

Membership Benefits: Being a AAA member comes with numerous benefits and perks. One of the standout features is the roadside assistance program, which offers prompt and reliable help in case of emergencies such as flat tires, lockouts, and towing. AAA members also enjoy exclusive discounts on travel-related services, including hotels, car rentals, and vacation packages. Additionally, AAA provides insurance options for auto, home, and life, ensuring members have comprehensive coverage at competitive rates.

Customer Service: AAA's customer service is highly regarded for its responsiveness, helpfulness, and professionalism. Their representatives are known for going above and beyond to assist members with their inquiries and concerns. Whether it's over the phone or in person at one of their branches, AAA's customer service consistently receives positive feedback from satisfied members.

Roadside Assistance: AAA's roadside assistance program is top-notch. With a vast coverage area and quick response times, members can rely on AAA to come to their aid when they need it most. Services provided include towing, battery jump-starts, fuel delivery, and more. Customer satisfaction with AAA's roadside assistance is consistently high, with members praising the professionalism and efficiency of the service.

Travel Services: AAA's travel services cater to all types of travelers. Whether you're planning a family vacation, a romantic getaway, or a business trip, AAA offers a wide range of options to suit your needs. From vacation planning and hotel reservations to car rentals and tour packages, AAA ensures that members have access to a variety of choices at competitive prices. Customer experiences with AAA's travel services are generally positive, with members appreciating the convenience and value provided.

Insurance Products: AAA's insurance offerings are comprehensive and reliable. With options for auto, home, and life insurance, members can find coverage that meets their specific needs. AAA's insurance products are known for their competitive pricing and flexible coverage options. The claims process is streamlined and efficient, ensuring that members receive prompt assistance when filing a claim. Overall, AAA's insurance offerings receive positive feedback from satisfied customers.

Discounts and Rewards: AAA's discount programs and rewards are a significant perk for members. Through partnerships with various retailers, restaurants, and entertainment venues, AAA members can enjoy exclusive discounts and benefits. The value and accessibility of these benefits are highly regarded, with members appreciating the savings and opportunities for entertainment and leisure activities.

Online Experience: AAA's website offers a user-friendly and intuitive experience. Navigating through the site is easy, and members can manage their accounts online with ease. The website also provides a wealth of online tools and resources, including trip planning guides, travel tips, and insurance quote calculators. AAA's commitment to providing a seamless online experience is evident, making it convenient for members to access the information and services they need.

Mobile App: AAA's mobile application is a valuable tool for members on the go. The app offers a range of features, including access to roadside assistance, making reservations for travel services, and managing membership benefits. Its user-friendly interface and intuitive design make it easy for members to navigate and utilize the app's functionalities. AAA's mobile app is highly regarded for its usefulness and convenience.

Pricing and Value: AAA's pricing structure and membership fees are competitive within the industry. Considering the extensive range of services and benefits offered, AAA provides excellent value for its members. When compared to competitors, AAA's pricing remains reasonable while delivering exceptional service and benefits.

Reputation and Trustworthiness: AAA has built a strong reputation and is widely recognized as a trustworthy organization. With over a century of experience, AAA has established itself as a reliable source of assistance and support for motorists. Customer reviews and ratings consistently reflect the positive experiences members have had with AAA. Additionally, AAA has received notable accolades and certifications, further solidifying its reputation in the industry.

Community Involvement: AAA actively engages in community involvement initiatives. They partner with local organizations, promote road safety, and support environmental sustainability efforts. AAA's commitment to giving back to the community is commendable, and their involvement demonstrates their dedication to making a positive impact beyond their core services.

Conclusion: Overall, AAA stands out as a reputable and customer-focused organization. With a wide range of services and benefits, AAA caters to the diverse needs of its members. From their exceptional roadside assistance program to their comprehensive insurance offerings and travel services, AAA consistently delivers value and convenience. Their commitment to customer service, user-friendly online platforms, and community involvement further enhance their appeal. AAA is highly recommended for individuals seeking reliable assistance, competitive insurance options, and exclusive travel benefits.

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Contact American Automobile Association [AAA] customer service

Phone numbers

+1 (800) 222-4357 +1 (800) 222-8252 More phone numbers

Website

www.aaa.com

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