Long time AAA member. Went in to make payment, with Visa. A few days later when the my account was charged, the payment came through twice by error of the cashier. Currently on a very fixed, tight budget, the double charge over-drafted my account. All of which naturally incurred additional charges and increase the negative number in my account.
Under normal life circumstances, all of this would have been normal and just part of life.
BUT . . the cold professionalism that I encountered with Redlands, AAA manager was a mockery of true professionalism.
With the current recession that all are feeling, a little compassion is really not alot to ask for.
For all of you "managers" out there, defusing any patron's anxiety is an apology away and it doesn't even cost you anything. In the end, you'll see a peaceful resolution and a better day for all involved!