Coffee & Bagels review: Credit card payment tipping

I go to E.B. @ least 3x's/wk. I am simply NOT ok w/ the fact that a bagel w/ plain smear that totals $3.84 purchase, doesn't allow me to add a CUSTOM gratuity to bill on Cred Card payments. I am either to give a $0 tip (signifies I'm a douchbag & have ZERO gratitude for someone's service, or at least a $1/tip which calculates to a whopping 26-27% tip for cutting a piece of bread in half, throwing it in a hole to an oven, grabbing it off the counter, smearing a blob of cream cheese on 1 piece of the bread halves, putting it in a paper sleeve and walking it 15 steps to the drive thru window. A 20% for such mindless service should be viewed as ridiculously over the top KINDNESS from the customer for this level of 'service,' but Einstein doesn't even off customer a CUSTOM tip option on their Credit Card Payment machine, to leave a 17_20% tip on such a small service. Furthermore... A tip, better know as a GRATUITY, is a sign of customers' GRATITUDE for the level of service PROVIDED (note the PAST tense here)... Not a gift of cash BEFORE such service has been rendered, because we feel THE greedy CORPORATION they work for isn't stepping up & paying them what they are owed/hr. This is NOT the customers' responsibility. Not that I think Einstein isn't paying workers enough, as I have no knowledge of what these people have agreed to make per hr. upon taking a job there. My point to this diatribe is: 1. IT IS NOT ON ANY LEVEL OK, TO ASK A CUSTOMER FOR A GRATUITY PRIOR TO SERVICE BEING COMPLETED. Not here in the USA, not in Europe, not in Swahili, not on Bali, not in China, not in North Korea... NOWHERE. 2. Demanding a customer to leave a 27% tip for a job my 6year old is capable of, or face being a complete jerk devoid of care for fellow humans is NO WAY to treat a customer (or your employees for that matter!). 3. Offering CUSTOMIZING a tip should NEVER not be a simple thought for a company selling several items less than $15, if the myriad of higher up folks have a fraction of a math brain. There's NO WAY this has been overlooked by ALL of upper managment in this company. Again my average math brain tells me the probability of that is extremely, POWERBALL level, unlikely.

A side note on a completely different issue I have w/ you're spiraling company... EVERY Einstein I go to no matter here in my area, in my state of Colorado, in my county or around the globe... I AM NEVER ASKED FOR MY PHO E # to get 'points'. Used to get asked ALL (or at least 98%) of time prior to COVID. Again my average math brains tells me this is not just poor training at EVERY SINGLE LOCATION on the planet; there's something else more INTENTIONAL going on there. It's NOT your customer's job to keep harping your employees to give them the 'points' towards what amts. to a mere (let's be honest again here) 'coupon' they have rightfully earned for REPETITIVELY doing biz with you. Again you are putting your customers in an UNCOMFORTABLE & AKWARD position, all under the guise of "We're such a great company. With such massive kindness in our hearts, we offer OUR customers REWARDS. Does your bagel/coffee shop do that?"

I have soooo many gripes about the LOCATION, I got this receipt from, it'd take me a good hr. more to write them all here. Consequently this receipt # I put in, it's NOT even my RECEIPT, because they for some reason didn't have mine upon request w/ my order... BUT, I digress. THIS particular drop of complaints is STRICTLY about the Einstein Corp., NOT the location's complete downward spiral into "less than mediocrity" over the last 2.5yrs.