Club Monaco

Club Monaco review: Terrible Return Policy

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6:04 pm EST
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I purchased an item from Club Monaco during a boxing day week. I was never informed that the item I was purchasing was a final sale. When I came back to the store trying to exchange the item (I didn't even want to return it, just an exchange), I was informed that nothing can be done to help me. When I explained that I was not told that the item was a final sale, the sales rep stated "There is no way of knowing that." I used to be a loyal Club Monaco customer, spending about $200-$300 a month there. I'm still pursuing this further. If this problem is not resolved by Club Monaco, I will definitely not be shopping there any more. Unfortunately, as I'm finding out now from talking to other people, it's not an isolated incident, but more of a pattern.

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The complaint has been investigated and resolved to the customer’s satisfaction.
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