The complaint has been investigated and
resolved to the customer's satisfactionResolved Clayton Homes — scam and cheating!
resolved to the customer's satisfaction
We decided in 2006 to purchase a new home, July 23rd, 2006 to be exact. We first went to the Clayton homes dealer in Massaponnox Va, only to be insulted by the sales woman. We ended up in Tappahannock. where we saw a model that we liked, asked to be shown the model by the salesman James Lehner. He handed us a key and we showed ourselves the model. we liked what we saw, went back over to the office and started the ball rolling with our $500.00 down. We wanted every option available in the house. We were told that once all permits etc were obtained it would take 8 to 12 weeks before the house was ready to move into. Fantastic hey?
James Lehner told us that Clayton Homes would take of everything, financing, contractors, permits etc. Come to find out three weeks down the line, we had to sell our current house before they would finance the new one. we sold our house, no problem. Then I was informed that I had to obtain the permits etc, because Clayton homes didn't purchase the land that the house was to be put on. I obtain all the necessary permits.
In March 2007 the work was to begin on our house, The land was cleared, we were charged extra for the removal of the debris. Sections of the house were delivered to our property, and left to sit in the weather elements. I had complained about the water that had accumulated in the insulation under the kitchen section of the house, to no avail. Prior to erecting the house the contractor (Gino) employed to erect the house complained about how the land was cleared, and said he was not putting a house up on it. The contractor who cleared the land, came and back filled the land. He did not have an engineer on hand to test soil to make sure it was suitable for putting the house on. we had to have engineers come back out, at our expense, to test the soil. Resulting in a 9 week delay.
Once the house was under construction it was hard to get the contractors hired by clayton homes to come to work. All in all it took 10 months to get our house erected. All the while we were paying for an apartment, storage, paying on the construction loan, gas to drive back and forth from the construction site. Then we find that things we had ordered for the house had not been installed, i.e. tray ceiling in dining room, carpet in the wrong places.
When we discussed this with the salesman, he basically said 'We didn't pay for the extras, so don't worry about it.' we had gaping big holes in walls, a leaking shower stall, a tub that can't be used.The ceiling caved in in two places from water damage. A stairwell that was out of rack.I could go on forever as to the shoddiness of this house. We have walls that have never seen a paint brush, walls that bow out, trim with huge gaps, a septic system that breaks down every 2 months, that no one wants to take responsibility for. Water damage. Siding that was put on backwards. All in all, I am miserable with this house, it can't be sold like it is. we basically paid $180,000 for a dump and Clayton Homes does as little as possible to fix things in a timely manner, if they bother to at all.