CB Hotels and Accommodations Choice Hotels Complaints #2-21

Choice Hotels review: My reward points were redeemed without my authorization.

Steve and Terri Morrow of US

Jul 28, 2026 9:52 pm UTC

Verified customer

Featured review

I have tried twice to talk to someone at customer service and have been given an answer that sounds like a script regarding my problem. Asked to speak to a supervisor and was told I had reached the highest level of help already. I am very disturbed, alarmed, and MAD. I have been a Choice privileges member since the credit card was owned by Barclay Bank and have reached Platinum level at the rewards program most every year.

I have had 80,000 points stolen from my rewards account and apparently redeemed for 5 different digital gift cards to Sophora. I never redeem my points for anything except hotel stays. I never authorized these redemptions. I never got the gift cards even though our email seems to be the one that was used. This is the second time this exact same thing had happened in less than a month. The last time it was over 77,000 points that were returned to us.

When I called about the 77,000 points I was told that it was a mistake and I should not be alarmed. NOW, I am alarmed, mad and extremely frustrated with your company since this time they keep saying that the last time was a COURTESY and there is NOTHING that can be done about it. That was never mentioned the last time.

Obviously I have spent many stays and purchases to raise the 80,000 points and am very concerned that somehow cards were redeemed without my authorization and that I didn't even RECEIVE. Your security concerns me and I cannot understand how I keep being told that the cards were sent to the email on file but I never got them. I ALSO NEVER ORDERED THEM.

I am asking to return my 80,000 points so I can use them for the hotel stay I was saving them for and to investigate what happened to the alleged gift cards that my points were stolen to buy.

Your customer service and complaint department phone numbers were of no use in getting answers and resolution. I would appreciate a call or response as to how you plan to handle this problem.

Please at least investigate how this happens. I am not wanting to earn points for someone to steal them for their own use!

Claimed loss: 80,000 reward points

Desired outcome: Refund or reinstate the 80,000 points and investigate how this happened. I would appreciate a response .

Confidential Information Hidden: This section contains confidential information visible to verified Choice Hotels representatives only. If you are affiliated with Choice Hotels, please claim your business to access these details.

0 comments

Add a comment

Choice Hotels - Billing issues! 43

Choice Hotels - didn't credit proper points! 22

Choice Hotels - rip off 15

Resolved

Choice Hotels - Discriminatioon & Refund Policy 1

Resolved

Choice Hotels - deceptive advertising 13

Resolved

Choice Hotels - Dirty room and poor service 6

Choice Hotels - Unprofessional Boss Alert: My Experience with Brandy Smith Briggs at Choice Hotels

Choice Hotels - Unhappy with Choice Hotels: A Review of Their Visa Signature Card and Reservation System

Choice Hotels - Fraudulent Smoking Charge at Quality Inn Gainsville, Texas - A Warning to Other Guests

Choice Hotels - Refusal of deposit

View all Choice Hotels reviews and complaints

Choice Hotels Contacts

Choice Hotels phone numbers

132 400

Click up if you have successfully reached Choice Hotels by calling 132 400 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 132 400 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 132 400 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 132 400 phone number

Australia

1800 500 600

Click up if you have successfully reached Choice Hotels by calling 1800 500 600 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 1800 500 600 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 1800 500 600 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 1800 500 600 phone number

Ireland

+1 (800) 180-1380

Click up if you have successfully reached Choice Hotels by calling +1 (800) 180-1380 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 180-1380 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 180-1380 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 180-1380 phone number

India

+1 (800) 364-6835

Click up if you have successfully reached Choice Hotels by calling +1 (800) 364-6835 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 364-6835 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 364-6835 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 364-6835 phone number

Mexico

800 616 1147

Click up if you have successfully reached Choice Hotels by calling 800 616 1147 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 800 616 1147 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 800 616 1147 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 800 616 1147 phone number

Singapore

+1 (240) 753-7102

Click up if you have successfully reached Choice Hotels by calling +1 (240) 753-7102 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (240) 753-7102 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (240) 753-7102 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (240) 753-7102 phone number

+1 (301) 592-5126

Click up if you have successfully reached Choice Hotels by calling +1 (301) 592-5126 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (301) 592-5126 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (301) 592-5126 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (301) 592-5126 phone number

+1 (301) 592-6687

Click up if you have successfully reached Choice Hotels by calling +1 (301) 592-6687 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (301) 592-6687 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (301) 592-6687 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (301) 592-6687 phone number

+1 (877) 424-6423

Click up if you have successfully reached Choice Hotels by calling +1 (877) 424-6423 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (877) 424-6423 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (877) 424-6423 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (877) 424-6423 phone number

Hotel Reservations

+1 (888) 221-6039

Click up if you have successfully reached Choice Hotels by calling +1 (888) 221-6039 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (888) 221-6039 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (888) 221-6039 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (888) 221-6039 phone number

Vacation Rental Reservations

+1 (800) 300-8800

Click up if you have successfully reached Choice Hotels by calling +1 (800) 300-8800 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 300-8800 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 300-8800 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 300-8800 phone number

Customer Relations

+1 (800) 521-2121

Click up if you have successfully reached Choice Hotels by calling +1 (800) 521-2121 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 521-2121 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 521-2121 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 521-2121 phone number

Choice Privileges Reservations

+1 (888) 770-6800

Click up if you have successfully reached Choice Hotels by calling +1 (888) 770-6800 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (888) 770-6800 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (888) 770-6800 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (888) 770-6800 phone number

Choice Privileges Service Center

+1 (866) 263-2058

Click up if you have successfully reached Choice Hotels by calling +1 (866) 263-2058 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 263-2058 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 263-2058 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 263-2058 phone number

Choice Privileges Visa

+1 (866) 599-5070

Click up if you have successfully reached Choice Hotels by calling +1 (866) 599-5070 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 599-5070 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 599-5070 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 599-5070 phone number

Barclaycard Customer Service

+1 (866) 291-9816

Click up if you have successfully reached Choice Hotels by calling +1 (866) 291-9816 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 291-9816 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 291-9816 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 291-9816 phone number

Customer Service, Spanish

+1 (800) 267-3837

Click up if you have successfully reached Choice Hotels by calling +1 (800) 267-3837 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 267-3837 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 267-3837 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 267-3837 phone number

Customer Service, French

+1 (800) 654-6200

Click up if you have successfully reached Choice Hotels by calling +1 (800) 654-6200 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 654-6200 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 654-6200 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 654-6200 phone number

Customer Service, International Languages

+44 800 444 444

Click up if you have successfully reached Choice Hotels by calling +44 800 444 444 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +44 800 444 444 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +44 800 444 444 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +44 800 444 444 phone number

United Kingdom

+64 800 803 524

Click up if you have successfully reached Choice Hotels by calling +64 800 803 524 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +64 800 803 524 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +64 800 803 524 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +64 800 803 524 phone number

New Zealand

+33 800 912 424

Click up if you have successfully reached Choice Hotels by calling +33 800 912 424 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +33 800 912 424 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +33 800 912 424 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +33 800 912 424 phone number

France

+49 800 185 5522

Click up if you have successfully reached Choice Hotels by calling +49 800 185 5522 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +49 800 185 5522 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +49 800 185 5522 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +49 800 185 5522 phone number

Germany

+39 800 872 045

Click up if you have successfully reached Choice Hotels by calling +39 800 872 045 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +39 800 872 045 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +39 800 872 045 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +39 800 872 045 phone number

Italy

+31 800 022 4852

Click up if you have successfully reached Choice Hotels by calling +31 800 022 4852 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +31 800 022 4852 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +31 800 022 4852 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +31 800 022 4852 phone number

Netherlands

+34 900 998 914

Click up if you have successfully reached Choice Hotels by calling +34 900 998 914 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +34 900 998 914 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +34 900 998 914 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +34 900 998 914 phone number

Spain

+852 800 962 532

Click up if you have successfully reached Choice Hotels by calling +852 800 962 532 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +852 800 962 532 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +852 800 962 532 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +852 800 962 532 phone number

Hong Kong

+81 531 616 337

Click up if you have successfully reached Choice Hotels by calling +81 531 616 337 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +81 531 616 337 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +81 531 616 337 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +81 531 616 337 phone number

Japan

More phone numbers

Choice Hotels emails

webmaster@choicehotels.com

100%
Confidence score: 100%

Support

Choice Hotels address

6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States

Choice Hotels social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 30, 2026
View all Choice Hotels contacts