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CB Hotels and Accommodations Choice Hotels Complaints #42-61
Choice Hotels

Choice Hotels review: unethical behaviour

R
Author of the review
8:33 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

My family and I just took two-week family vacation to the western United States (New Mexico, Arizona, California). On June 8, we arrived in Santa Cruz, CA, intending to check into the Comfort Inn Beach/Boardwalk. It was in a very depressed area. People were loitering on the street and the homeless camped out in multiple places. The hotel's parking lot was very small and we could only find one spot available. Before we could even get out of the car, the manager was knocking on our window, asking what we wanted and telling us that we could not park there and that we needed to leave. It was at that moment that my wife and I decided that this was not a safe environment for our two children. When we expressed our concerns to the manager and asked to be released from our reservation with no charge, he was very rude and hateful (especially toward my wife) and refused, saying that it was our problem and that we would just have to deal with it. He ran the charge ($269) on our card before we even left the parking lot. I made reservations at a very nice Choice Hotel (Quality Inn Capitola) from my phone app and went there instead. The manager of Comfort Inn Beach/Boardwalk acted very hostile and acted very unethical toward us, and robbed us of $269 of our trip budget. We have reserved Choice Hotel accommodations for over 20 years, but this was the worst experience we ever had with a Choice Hotel. Someone should shut this dump down and put this man out of business.

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  1. Choice Hotels Contacts

  2. Choice Hotels phone numbers
    132 400
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    Australia
    1800 500 600
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    Ireland
    +1 (800) 180-1380
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    India
    +1 (800) 364-6835
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    Mexico
    800 616 1147
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    Singapore
    +1 (240) 753-7102
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    +1 (301) 592-5126
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    +1 (301) 592-6687
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    +1 (877) 424-6423
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    Hotel Reservations
    +1 (888) 221-6039
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    Vacation Rental Reservations
    +1 (800) 300-8800
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    Customer Relations
    +1 (800) 521-2121
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    Choice Privileges Reservations
    +1 (888) 770-6800
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    Choice Privileges Service Center
    +1 (866) 263-2058
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    Choice Privileges Visa
    +1 (866) 599-5070
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    Barclaycard Customer Service
    +1 (866) 291-9816
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    Customer Service, Spanish
    +1 (800) 267-3837
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    Customer Service, French
    +1 (800) 654-6200
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    Customer Service, International Languages
    +44 800 444 444
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    United Kingdom
    +64 800 803 524
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    New Zealand
    +33 800 912 424
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    France
    +49 800 185 5522
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    Germany
    +39 800 872 045
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    Italy
    +31 800 022 4852
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    Netherlands
    +34 900 998 914
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    Spain
    +852 800 962 532
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    Hong Kong
    +81 531 616 337
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    Japan
    More phone numbers
  3. Choice Hotels emails
  4. Choice Hotels address
    6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States
  5. Choice Hotels social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Choice Hotels contacts
Choice Hotels Category
Choice Hotels is ranked 57 among 88 companies in the Hotels and Accommodations category
#55 Lux Vacation Resorts Lux Vacation Resorts #56 Tech Travel Tech Travel #57 Choice Hotels Choice Hotels #58 Sheraton Skyline Hotel London Heathrow Sheraton Skyline Hotel London Heathrow #59 Harrah's Resort Harrah's Resort

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