Chisholm Law Firm’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of clients are dissatisfied with their legal services.
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I paid Chisholm Law Firm, PLLC $2698.00 on 11/18 for their Professional Non-Profit Plan
I paid Chisholm Law Firm, PLLC $2698.00 on 11/18 for their Professional Non-Profit Plan. On 3/29, I got a letter from the IRS saying I got 501c3 status from the feds. I waited and asked Claribel G, Esq., the attorney who handled my case, to talk to Audrey C, Esq., the owner. They said no every time. I wrote a letter on 5/17 to Ruchi K, Esq., the Supervising Attorney, and Breanna M O, Esq., the Managing Attorney. They gave my case to Ruchi K, Esq. and said things would be better. I have two big complaints: 1- I want to talk to Audrey C, Esq. about how they treated me. 2- Why wasn't my New York State Tax Exempt Information - ( CHAR 410 7 ST-119.2) filed in April?
I hired Chisholm Law Firm, PLLC in December to help me start my Non Profit and register my trademark
I hired Chisholm Law Firm, PLLC in December to help me start my Non Profit and register my trademark. I didn't hear anything about the trademark, so I reached out to my lawyer in June . She said she hadn't heard anything from the ***. I wasn't worried because I knew it could take up to a year to get the trademark. But in January 2022, I checked the *** website and saw that an action had been issued in July . It had been six months and no one had responded. When I asked my lawyer about it, she gave me a weird answer that didn't make sense. She did respond to the action though.
I checked the status again on March 15 and saw that another action had been issued on March 3, 2022. I emailed and called to complain. The lawyer who was handling my case is no longer working on it. They sent me an email asking if everything was complete for my nonprofit, but they didn't mention the trademark.
Today, I found out that my application with the *** was closed because the law office neglected it. I paid them over two thousand dollars, and no one cares that I still don't have my trademark. They advertise a lot, but they can't handle the work. It's been almost two years, and I have nothing to show for it. I attached the last page of the contract and what's on the trademark registration website.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your trademark. We understand how important timely notifications and accurate filings are for your trademark, and we deeply regret that we did not meet your expectations in this instance.
This situation does not reflect the standard of service we strive to provide and have successfully provided for thousands of our trademark clients nationwide.
Due to attorney-client privilege, we cannot discuss specific details about your case in this communication.
However, to address this issue, we have taken the following steps:
Internal Review: We are conducting a thorough review of our notification and filing processes to identify where the breakdown occurred and to ensure it does not happen again. We will also verify that our system has up-to-date contact information regarding your case moving forward.
Process Improvement: We are implementing additional checks and automated reminders within our system to prevent similar issues in the future.
Customer Support Enhancement: We are increasing the training for our customer support team to better assist our clients and handle any concerns promptly and effectively.
We value your business and your feedback, which helps us improve our services.
As a gesture of goodwill, we would like to offer a credit towards your next service with our firm for the value of the fees you have paid.
We will also refile any necessary paperwork regarding your existing trademark and expedite your case at no additional charge to ensure there are no further delays in the process.
Please reach out to our customer support team to redeem your credit, as the contact information we have on file for you is not updated.
If you have any further concerns or if there is anything we can do to assist you.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Is Chisholm Law Firm Legit?
Chisholm Law Firm earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Chisholm Law Firm. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Chisholmfirm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Chisholmfirm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Chisholm Law Firm protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Chisholm Law Firm has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Chisholm Law Firm complaint handling
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I hired Chisholm Law Firm, PLLC in December to help me start my Non Profit and register my trademark
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