Cerritos Vista Health Care review: Skilled nursing facility/rehabilitation center

Recent reviews
Ira D.
020
Oct 11, 2026

Do not bring your loved one to this Skilled Nursing facility. The Leadership is bad, and non-transparent and rude. After they accepted my mom's insurance for admission, they informed me that she would get 90-100 days of Rehabilitation covered by her health insurance for short term care. Eleven days after, she was admitted they informed me that the insurance was cancelled and will not cover her Rehabilitation services/board and care now she has to private pay. The admission staff submitted a false evaluation to the insurance to gain more financial compensation from my mom and cheated my mom from the 90-100 days she was entitled to under her health insurance. The quality of care was/is very bad/poor, the quality of food was bad/poor. I spoke with the dietician several times, and nothing changed. Some of the Nursing staff is incompetent and got irritated when I ask them to do something basic for my mom, and none caring towards the patients, they neglect their patients (fail to care for properly). Example no communication between oncoming Nursing staff and off going Nursing staff about the patient's status that they are care taking for. My 91 y/o mom was not changed all day until late that evening and had to lay in her Urine all-day after she informed them that she needed to be changed. She also was left in severe pain for 3 days after medication was administered, she informed 3 different nurses over the 3 days that she was still in pain, and that the medication was not helping her pain. None of the 3 nurses came backed to check on her pain status, until I came to back to visit my mom on the third day. The medication they gave her on the very first day her pain started did not help at all and the status of her pain was still severe. The third day I visited my mom she still was in severe pain. I had to inform the nursing station again that the medication administered on the day the pain started was not helping and that they needed to contact the on-call Physician to get an order for a different medication for pain management. I shouldn't not have to initiate that request that is the nurse's responsibility and after second day of my mom being in severe pain the On-call Physician or Nursing staff should have taken the initiative and made a decision to call Paramedics to have my mom transported to the Closest Hospital Emergency Room because it was obvious the nursing staff could not manage the pain she was in. I also had to initiate the 911 call to the Paramedics, because the staff informed me that if they call the paramedics, that my mom may not be transported because the pain she was having was not a life-threatening emergency the nursing staff let her suffer for 3 days in severe pain. After my mom was transported to the Hospital Emergency Room, she was administered pain medication, and the pain level was lowered from severe to mild pain and the Hospital admitted her. When discharged from the hospital My mom will not be going back to Cerritos Vista Care. A horrible experience.