Century Fitness – REFUSAL TO REFUND

Joined the gym and paid a full year membership because "you will only get this deal today only - no need to do the 3 day trial". Went on a quick (literally) tour, thought the girl was busy so I zoomed right along with her! Used the gym on the first day - could not find sanitizer spray anywhere, so had to use my Lysol wipes. Whole place was dark at 5.30am - had to workout in the dark, showers not working - no hot water on most of the stalls, no hair dryer and no socket to plug my own. Long story short, I cancelled and was within my 10 days cooling period. Received a signed cancellation form but they cannot return my money because I paid debit. They will send a cheque. 2 months later NOTHING. Called multiple times, kept giving me the run-around. I have to submit an official complaint via the Ontario Consumer Protection Act. If they cannot help me, I will have to go to small claims court. Learn from my mistake. DO NOT JOIN.