The complaint has been investigated and
resolved to the customer's satisfactionResolved CBT Direct — Terrible service
resolved to the customer's satisfaction
I purchased the microsoft certification course for $1000 in Feb. On the very first day I had problems accessing CBT'S site. The next day I called their customer service to report the problem and was assisted by a tech support guy who tried to help me with my computer settings with no success.
By the third day I called customer service to cancel the course & request a refund, only to be told I had to follow the warranty guidelines, and that is to pass the course & fail the exam within 180 days to be entitled to a refund.
I wrote letters to the BBB, Attorney's general, GE Care Credit, & to CBT direct to dispute . Needless to say they were unable to resolve the dispute in my favor. I was told there was no default in CBT's training, the issue was with my computer and that I needed to contact the tech support to assist me in getting my computer system up and running to begin my studies.
I went along with their decision and contacted tech support again, talked with three different techs who had me to delete my system's software settings and download theirs, in hope of gaining access to CBT's site. to make a long story short, I was never able to access their site to take the courses I signed up for.
This company still expected me to pay for something I could not utilize. After numerous phone calls back & forth, by now the 180 day warranty was at its mark. I decided I was not going to speak any further with this company is to get an attorney, otherwise you will be stuck with this debt. And to be honest with you, there is no other way out. CBT knows this, their getting rich off the vulnerable and laughing at you.