Casino Yukon Gold review: Withdrawal its been 3 weeks now they always said that transfer me to a specialist nothing happen

I won the slot game worth of 3500 since dec 20 2023, I tried to withdraw the money and it says ok it's pending so I waited till the first week of january. Holiday I understand, but everytime I tried to check my accent. It says still pending even though 2nd week of january already until now still there. I played every slot game in their site become regular costumer for that long legally and this is what I get from them only one time or first time to withdraw money in the yukon gold casino they don't want to pay me. I want to ask why to the operator and they always say transfer me to a specialist every operator I chat with always transfer to specialist waiting for nothing this site of casino should be out in here on any website there just scam for sure.