Menu
Login
Attached is a copy of complaint filed with the bbb of nv
Went online to cashforiphones.com (Herein referred to as “c4p”) on or about 28 aug 2011 for quote for two undamaged i phone 4s 16gb. Price quoted was $375 per phone ($750 total) . Sale id numbers are 176620 and 176621. Both phones were less than 6 months old and kept in rubber cases. Phones were in pristine condition.
Phones were packaged in accordance with c4ps policy and mailed on 2 sept 11. Phones were received on 12 sept 11 and signed for by matt of c4p @9:20 am. Finally spoke with brian at c4p regarding the phones on 19 sept 11. Was offered $175 per phone (Total $350) . Refused that offer and told brian to either give what was quoted or send the phone backs. He then began to haggle. Refused all his offers until we agreed upon $300 per phone (Total $600) . The funds were to be deposited via paypal the next business day 20 sept 11.
On 20 sept 11, received email from paypal that deposit had been made in the amount of $500. I immediately called c4p and spoke with brian. Brian insists that i agreed to $250 per phone. I informed him that i know this to be untrue, as i was not happy with the $300 quote as i could have received more via ebay. I then told him that i would refund the $500 and i wanted my phones back. Brian stated that once funds were paid the transaction was irreversible. Again, i informed him that the amount paid is not what was agreed to.
I then asked to speak with a supervisor. I was told that none were available and none would call me back. Brian then informed me that the calls were recorded, so he can prove that i agreed to $250. I told him to play the recording, to prove that i did not. He refused to do so and tried to end the call.
Seeing that our conversation was going nowhere, i then hung up the phone and called back and asked for a manager. Brian was placed on the phone. Again, i hung up, called back and asked for a different manager or supervisor. I was informed that none were available and i could leave my information for someone to contact me back. I then asked who would be calling back and if they supervised brain. The receptionist became rude and just kept stating that someone would call back. Then she stated another manager. She refused to answer if they supervised brian or not, despite repeated demands that someone above him return the call.
At this point, we either want our phones returned in the same condition given or the agreed to amount paid.
Thank you for your prompt attention to this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Discount Electronics
26 reviews
Mac of All Trades
3 reviews
Laptop Battery Express
5 reviews
HIDEvolution
5 reviews
ScreenCountry
6 reviews
Three weeks before I visited this impressive site of Cash For Laptops and I decided to sell out my compaq laptop that was worth $200 dollar as per its condition and manufacturing model and brand.I checked about approximate price on their website, what I found was $400 for my laptop. I instantly called one of my best friend and asked him about this company reputation as reviews on their own websites were all good. My friend Brian told me that I should call to their customer services to check and assess their authenticity. Promptly I called to helpline of the company and a very polite lady attended my call and said me how can I help you, I was impressed by her politeness.She explained me the whole process and infact she guided me in a right direction that you won't get $220 max for this laptop as we have some technical problem in our software of price estimation. I said okay. Let me think, then I took a chance by sending them the shipping box and called again the same helpline lady and she confirmed me.I gave her my paypal and she confirmed the transaction within a week. After 5 days, I got money in my paypal.I got happy but after reading comments and reviews here, I am feeling myself lucky as most of the people had faced really bad scenarios.
I was duped by cash for iPhone. They quoted me $275 for an iPhone 6Plus. So I sent them my phone. After a couple of calls they said that my phone was being inspected. A week later I got a check for $31.00, not the $275 I was quoted. I took a picture of the quote and saved all correspondence with these people. I also recorded my last telephone call with the owner who is a woman. She said "your phone is used and not in good condition. I said that phone was encased in an Otter protective case since I bought it. There was not a scratch or ding on it. Shen became very rude. I then said I will be following up with the police and Sprint. She then told me to F off. I talked with Sprint, reported it stolen and they put a block on the phone. Sprint also did a phone trace and traced it to Sparks, Nevada. I went online and filed a police report with the Sparks, Nevada police and spoke with them on the phone. They stated that they have so many police complaints about this company::Laptop and Desktop Re[air, LLC, 84 Coney Island Drive, Sparks, NV 89431" that they have contacted the Nevada Attorney General. I have also made contact with the U.S. Postal Police. This company has committed "mail fraud", which is a federal crime, and are now being investigated by them as well. I suspect they have committed more than 1, 000 acts of mail fraud. that makes them eligible for prosecution under the RICO laws, Racketering and Organized Crime. I encourage all who have been scammed by this company to file a police report with the Sparks, NV Police. They have an online website to do that. These people belong in jail. Also a class action lawsuit can be filed against them for Conspiracy to Commit Fraud. A civil suit would attach all their assets and bank accounts.