CashForLaptops.com review: Fraudulent business practices ( 42 comments)

This company has an advertisement in google search to buy your iphone 4. It looks like it was a legitimate site so I tried it out. I told them what type of phone I had and the specs and condition of the iphone 4 and they gave me a quote. I mailed the iphone to them and they received the iphone4. They call me to negotiate the price and right then I new something was not right. They tell me now that the iphone 4 is not worth what they offered me. My iphone 4 was in excellent condition, I had it in a case and had a screen protector on it and sent it back with all the accessories and original box. They went down $100.00 less what they had original offered me. They did not even want to negotiate at all since now they my phone, when I said return my phone they told me it will take 3 to 4 weeks to get back. So I gave in and accepted what they offered because they already had my phone. Do not trust these people they are out to get over on you. I hope I get the money they did offered me. Beware !

basically had the same experience. I would not recommend using cashforiphones. it's basically a scam. they trick you into accepting an low-ball offer.

This used to be a good company. Something has changed and they are now trying to jerk me around on a pristine iPhone 3Gs in the original box, with the original charger, etc. They keep lying to me about trying to contact me and that they must have a "verbal agreement" before they can send me the money. Do NOT do business with this company. Years ago they treated me fairly and provided quick service. Now they are acting like a scam rip off. I sent them my iPhone through the US Post Office; that means I can file a complaint for mail fraud - a federal crime. (from New Mexico)

I had the same experience. I sent in two 3G i-phones and 1- 3GS. They claimed the 3GS had a "design flaw" and couldn't offer me the $75.00 quoted. The phone was a year old. Not sure why this company is still in operation.

Sent in pristine phone and they tried to claim it was worn and very heavily scratched. don't waste your time on a scam business set to pray on weak individuals. Everything is negative about this company and my experience is very poor (just hope that i now get the original phone back and they don't send a scratched replacement) BEWARE!

They did this all to me as you all explained above...I sent a excellent condition tmobile mytouch 4G phone and said they would send me 99.00 and then after I had to send them something because I never heard from them, they said i had to speak with someone about the price. I speak to Brian and he said i had some cosmetics issues which was not true and wanted to give me 55.00 and I said no send it back so he says ok how about 65.00 and I said no way I know its worth more so ...he tells me I will get a email from them about the phone being sent back and its been about a week now nothing yet. I have a feeling I wont be seeing it again and I will do like others and file with the bbb and for mail fraud. They scam people and never again so everyone beware they will screw u over. Then I just moved on top of it and sent a email to them with new address but I will be suprized if I ever see it again. I used other companies before and never had to speak to someone that is how I thought something was up and it took so long as well,

These f**cking ### at cashforiphone are scams, lier and crooks, they offered my $280 for my iPhone at first, then had to wait 20 days after I sent my iPhone in.
They called me and offered me $150 because I have 1 small scratch in the back (lie). My phone was in mint condition ( like new ). I told them I was insulted with that offer and wanted my iPhone back ASAP. Then they told me because I said my phone was in new condition that they would take my word and give me $200. I took the money but will NEVER EVER deal with these mother F**UCKER again!

I wish I never took the money. I feel like I still got ripped off.
There sales man will do everything he can to make you accept the low ball offer.

Are offer are the highest on line trying to get you to send your phone to them,
After that you are bait.

Well, add me to the list. BBB of NV needs to remove their endorsement of this company.
I sent in my iPhone 4 in after receiving a quote of $142+ online for a phone whose screen did not light up but was otherwise in good condition. No scratches.
After initial excessive contacts to make sure I sent the phone, I heard nothing for a couple of weeks. So I called.
I was told I would receive $25 for the phone because I didn't send cable and adapter. When I challenged this, I was told it didn't power on & also had a 'severe scratch' on the screen. It did power on-this allowed me to download the data to my computer and then erase the phone. There were no screen scratches; it always had a Zagg screen protector on it. I was then offered $40, then $50. I was told there was a checklist on the 4 pages of paper I downloaded to print the shipping label that mentioned the accessories. Including these was not mentioned in the quote. I nevertheless offered to send them as they were apparently worth $100 (sic)! This offer was declined.
I then asked that the phone be returned to me and was told this would be done after I sent a prepaid shipping label.
After more arguing by the rep, I finally gave up and hung up.
What a ripoff!

Wow, glad I read these reviews before I sent my phones in. E-bay sounds good right now. For the record, businesses like this give other more legitimate businesses bad names. Low balling customers after giving them an online quote, is not only dishonest but it is fraud, regardless of whether or not you say it is only an estimate, the practice is deplorable. People pay a lot of money for these items, when I bought my I-phone 4 it retailed for $499.99. I would understand if the quoted price was the fair market value for the phone, or slightly less, for profitable returns. Anything less than that is a rip off and any business that practices that should reevaluate how long they want to stay in business and act accordingly, a phone is not a car. To low ball someone on an item like this is ridiculous. Oh and by the way, Brian, when a customer asks you for your supervisor, you are legally obligated to respond to this request as per consumer grievances protocols. These laws are set to protect consumers and sets a set of specific guidelines for consumers to handle complaints before taking legal action to recoup their losses. If you need to reference this, please by all means visit: www.ftc.gov/bcp/consumer.shtm for more info on this. Point is change your business practices or you may just find that one customer that will not sit down.

I was quoted for 70 for my iphone4 which was pretty much in flawless condition. Not only did they take forever but customer service never once picked up the phone. When I finally did hear back they offered me $30. The reason was because he said my phone had issues and because I didn't send in the accessories of the phone. On their site it asks to send them in if you still have them. I totally was ripped off but i may have lost the battle but customers are going to win the war!
I wish I had read the complaints prior to sending my phone in but never again and sadly, like most of us posting here, everything is a lesson learned.

I got a quote of $98.00 for an Iphone 4s that would not power on. Great. I got the box in a couple days and sent it back in the box with the original charger. The Iphone itself was is great shape but it was broken. I got a tracking number. They finally sent me an email like 20 days later saying they were ready to give me a quote for the phone. They offered $20.00. I just accepted the offer and expected a check within 5-9 business days. It's been over a month and still no check in the mail! I know it's only $20.00 but I'd rather have donated the phone to phones for vets or tried my luck at an EcoATM. It takes forever to get someone on the phone. I don't know why I decided to go with this company rather than Gazelle. Don't use C4I, they are a scam! Use Gazelle or take your iphone to an EcoATM and get cash on the spot. So lame how they do business.

I got a quote of $130 for my iphone 4s. It was in perfect condition. That guy Brian calls me and tells me he'll put $50.00 in my paypal account. I was like what happened to the $130 quote. He said the phone was in less than perfect condition. It was in perfect condition when I sent it (glad I took pictures of it) Needless to say his phone call was the last I've heard from him. They have my phone and never sent any money. I have tried to contact them to no avail DO NOT USE THIS COMPANY.. I wish I didn't.

I just got burned by them too..quote was $73.00...complied with there requests...received a check from them today for $12.00
I emailed them
Brian...what kinda a fool do you think I am...you quoted me 73.00 dollars for this phone...I even sent the cable and otterbox...and you send me 12.00 dollars...this the biggest rip off I have ever encountered

you have a second phone i sent to you please return it immediately..I cant afford dealing with rip off artist...

believe I will post on every social media site I belong to and email every friend about your scheme...hope you enjoy it...hope you f, , , ing choke on the other 51.00 dollars

We had a similar experience. We were quoted $93, and received $14. I called and complained, and without batting an eye, they offered us another $26, for a total of $40. It was like they new we would complain, and were ready with a new offer. Their excuse was that with the soon-to-be introduction of the iPhone6, the bottom of the iPhoe4 market dropped. The Customer service rep said they were in the process of revising their website, which I haven't seen yet. We are in the process of filing a complaint with the Oregon Attorney General office as well as the BBB.

I was offered $145 for my iphone 4S and sent in as directed with all attachments and in full working order. Never heard from them and a week later received an e-mail stating a check was in the mail. Site stated that I would be contacted as to their actual offer which I never received by either e-mail or phone. Get a check for $21. It took me 4 days to get someone on the phone after leaving 2 phone messages and one contact via email. They said I did not send in the cables and the phone was damaged. I said I wanted my phone back and they could void their check or I would send it back to them. Kept working with them but only got a quote of sending $40 more dollars. I took it as I was fed up with them. I do plan to file a BBB report. Also, as stated in other accounts, they blamed their website. Yet I acted again as if I had a phone and this time the offer was for $143 so I guess they are scamming us all.

I just got a check today from this company for $6.00 for an undamaged Iphone 4s 32g unlocked. After they quoted me $113 on the website. I tried to get a hold of customer service and they refused to do anything or even return my phone back to me. This company is nothing more than a scam.

I officially reported them to the Better Business Bureau and also filed a complaint under IC3.gov which is the Internet Crime Complaint Center (IC3). I fully understand this may not do us any additional good but at least we are doing something proactive to try to help others from their false advertising. I believe all BBB complaints have to be closed but not necessarily resolved to the complainant satisfaction so I feel confident their deceptive practices will be re-visited again. It was no surprise to me that there were 376 complaints closed with BBB against for their website in the last 3 years with 205 closed in last 12 months all strangely similar to our complaints when I filed. My guess is that their "automatic" processes to change quotes without notifying the consumer are legally questionable and totally dishonorable! This company offered my son $263 for his used IPhone 5 32GB unlocked phone. He sent it in and without any communication from the company decided to only give him a check for $39.00! He tried to get his old phone back and they too refused. The company finally told him they would offer him another $100 just because his mother was so persistent. There has been numerous BBB complaints about this company and I also would like to stop them from taking advantage of another person again! They told my son they have an "automated" process that adjusts all quotes to market prices automatically without notifying the consumer. The customer support number is never answered and very rarely do they ever return a call. The emails you do receive are canned and horribly offensive.

I sent in my iphone 5C in the beginning of august and did not receive an email or call that they had received my phone or what was happening. so i called and was told that the phone had been received they just hadn't had the time to email me at that point and so i waited and waited to hear from them on the price quote. Knowing that the price I had been quoted before sending it in ($183) would not be the one I received after delivery. Well on the 20th of august 2014 I received a check in the mail for $17. completely bewildered at this absurd number I called the company and after leaving 2 messages and never getting a call back, I finally reached a representative. As I had my email pulled up before me the representative told me that they had emailed me the offer of $17 and even tried calling (never once received a call) that it was their policy to mail the check and at that point the phone was gone for processing and they could do nothing more than give me $8 more to give me an even $25. THIS IS A SCAM! They never emailed me and most definitely never called me to confirm the price quote of $17. This is the most unprofessional company I have every dealt with, refusing to let me speak with a manager and dealing with this so outrageously.

Consumer, please check the BBB first before you send in any packages to make your own informed decision about the company. You can read the 397 complaints closed with BBB in last 3 years | 227 closed in last 12 months) - See more at: http://www.bbb.org/.../laptop-and-desktop-repair-in...

I have also been scammed by this company for my iPhone 4s. I was quoted $152 and received an email notification they had sent $13 to my PayPal account. I was never notified about the difference in their quote vs. what they paid me. I tried to call but the phone rings twice and then goes to busy. I emailed them and was told that I have to call their customer service number to be helped. I have tried several times a day to call and yesterday I finally got through but was on hold for over 30 minutes. I will keep trying though. Definitely recommend going through Gazelle or Amazon to sell iPhone's in the future.

This same scenario has happened with me. I was quoted $107 and then only sent $10 via paypal. I never received another email with the revised quote, per their terms and conditions. I have tried repeatedly to call, leave messages and send emails. The service number has never been answered on any of the numerous times I have called.

I sent two phones in and they tried to offer me 1/2 the price I was quoted on-line. They claimed there was minor wear marks. I demanded my phones back and refused all they low-ball offers. I then informed them that I had taken pictures of my phone before I sent it out in case something happened in route to them and I was going to use the pictures and the phone to mark a complaint to my state attorney generals office for a "bait and switch" scheme. I also was going to report them to federal authorities for being a scam company. I got a call the next day from a supervisor and I repeated my threats/intentions and asked when I would get my phones back so I could file my complaint. As luck would have it, the supervisor said he was able to pull my phones before they were sent back to me and he was now offering me the full price I was quoted on-line. I took the money. Someone should get there phones sent back and file a complaint. without the returned phones, you can't prove what condition your phones were in when yu sent them in and its your word against theirs. You could also call your local news station and ask them to "out" this company.

I can also confirm, as most other comments here that Cash For iPhones is a scam.

They quoted me $113.00 for my Samsung Galaxy S3. They sent me instead, $17.00.

This phone was in damn near mint condition. It was never dropped, didn't have a scratch and stayed in its cover since the day I bought it.

Cahforipones is a scam. No doubt about it.

ATTENTION EVERYONE: Don't EVER do business with www.cashforiphones.com. They are a HUGE ripoff. I sent in my 11-month old iPhone 5S gold 32 GB Verizon, and their initial offer was $403. They tried to tell me i had some light wear on the edges and so they paid me $64! After I called them (because they wouldn't even answer my emails), they offered me $250. Still not even close to what it's worth. Stay clear of these thieves; they try to pay you peanuts and just imagine how much they're making! I'm reporting them to the BBB, Consumer Affairs and anyone else who will listen. Last year I had a great experience with www.technollo.com, so I would still recommend them. But again, STEER CLEAR from www.cashforiphones.com unless you want to get ripped off in a very MAJOR way!

Same experience as the rest - quoted $287 for iPhone 5 (64 GB unlocked) and got a check for $21. After spending forever waiting for a customer service agent, she said that they found "pressure damage" to the screen...whatever. It was in great shape and had no damage other than a few scuffs. This is essentially a scam.

Definitely a scam! Quoted for $85 for my iPhone 4. Received a Paypal payment of $13. The phone is in excellent condition. What a scam. Called several times but only busy signal.

Everything people are saying on here is true. I recently sent in my iPhone 5 64gb based upon a $307.00 quote from these ###s. I just received an email from "Customer Service Champion" Peter Thompson stating they'll give me $46.00 for my phone...

Be warned! This company is a scam! I was quoted $307 for a "good condition" iPhone 5, mine was pristine with no scratches, dings, dents, etc. Within a week I received an email that they were depositing $46 in my paypal account after reviewing the phone. I immediately emailed them back stating that I refused their offer, wanted my iPhone 5 back, and believed I was being scammed. They answered my email with an "oh, so sorry that I was disappointed with their offer and gave me a toll free "customer service" line to speak with an agent. It took over 3 days to finally get through to a customer service rep and it was a complete waste of my time. I recorded the entire call ( I worked in the travel industry for 30 years, 14 years at a major US airline, and I know how to detect outright lies and deflections) and am now looking into filing a class action lawsuit on behalf of all the other scammed customers such as what I've read on here. I'm not willing to let this go, especially reading how many others have been taken advantage of. I informed them of this. If anyone is interested, I will be posting the video and recording of my call on YouTube. It will be listed under Cash For iPhone scam.

Everything everyone has said here is completely true. I set them an iPhone 4S in mint condition and even included the original Apple box along with a set of original unused headphone, sync cord and charger. The website state $147...several days later at 5:30pm MST I received and email with an offer of $24. According to their online Terms & Conditions I have three day to accept or reject their offer it and get the phone returned. I called them at 8:00am MST the next day to reject their offer and request they return my phone. They said it was processed and they could not return the phone. I referred them to their Terms & Condition and they acted like that had nothing to do with it. After much haggling I settled on $100 to be paid to my PayPal account. After reading some of the complaints this might not be over because they agree to a price and then deposit less than the agreed amount.

These people need to be stopped...I suggest that everyone use their Social Media Accounts (Facebook, Twitter, LinkedIn etc.) tell everyone that his is a scam. I'm also going to report them to PayPal, since I'm sure they don't know that they have become an unwilling partner to this SCAM. I have included images that you can use on your Social Media posts. Let stop this crooks.

Same thing happened to me, quoted US$ 243 after checking the retracted and offered US$ 39, this is a SCAM!, we need to get organized and sue this company before they go for bankruptcy, I read some articles that a company called cash4phones in England did this after it was sued by may tricked people.

I was quoted $143 for my Iphone 4s which was working fine and got an email saying they want to send me $9 so if anyone gets a class action suit going please count me in.

I fell for the same thing, I used Gazelle twice before and got the full quote no hassle I was checking out Gazelle just a bit early for my new iPhone 6+ they were willing to pay $350 for my 5S 32G white with gold trim C4 i phones quoted me $403 so i figured what the heck $53 dollars more is good right? WRONG! it took 2 weeks to get the box and then another 2 weeks for them to check it out, then they send me an email saying congratulations! we've inspected your phone and will be sending you $59 dollars to your pay pal account in 3 days so i called them and they are pulling this same crap on me right now this is pure and simple bait and switch SCAM, I am so pissed.

How can we file a class action suit against this company. I'm sure at the rate they have ripped people off the suit would be for hundreds of thousands of dollars or more. I would be willing to give the law firm half of what they owed me, just to stop this company.

In the mean time everyone they have ripped off needs to post the story on Facebook, twitter, etc. to get the word the word out. I have included a PNG file that you can use in your posts.

What a scam. When you want to call to reject the offer, you can't get through. Then tried to do it by email, that doesn't apply to contract. I sent them an iphone 5. It was in excellent condition, no scratches, dents, etc. The phone was well cared for. The earbuds were never used, only a year in service. They offered $32. What a joke. do not get scammed by this company! It s disgusting how they can get away with what they do...I will do everything in my power to make sure people do not do business with this company!

They offered $40 for my broken cell phone and when they received it they notified me that it had no value and that I had to call them to get it back. It was impossible to get through them and when I finally did they said that the phone was recycled already. They are not responsive and they do this on purpose to deceive people. They are a scam.

I am joining your numbers as one who was scammed by this group of liars, cheaters, and thieves. They quoted me $120 for my like new iPhone 4s, 32g, ATT phone. I then received a check for $18. Judging from the number of complaints, they have really raked in the dough by taking advantage of trusting people. I have used Gazelle in the past and will definitely go back to them. Fool me once, shame on you. Fool me twice, shame on me. I'm still hoping someone shuts this fraudulent operation down.

I got quoted $216 for a new iphone 5 with the charger. These people are trying to only give me $16!? thats not even the cost of a case! I have emailed, called, facebooked and nothing! they just keep forwarding my call to a line that no one answers and just drops after 1 minutes. I just want my phone back. This is ridiculous how are these people still around? they need to be shut down!

Quoted $97 each for two iPhone 4S in perfect condition. They then said they will mail checks for $16 each. They need to be shut down by the attorney general. Don't use them and send warnings to everyone. Their websites need to be taken down. They operate under cashforlaptops, cashforiphones, and ecyclebest.com. All are scams and need to be closed by the law enforcement. All employees should be held liable as well as they know the scam that is being presented.

Ive had a horrible experience with this company as most of you had. At least the rest of you got something for your phone, i got the shaft! They gave me pre-printed shipping labels to send my iphone 4 in, so i used them along with their trackiung number. I am unable to get their tracking number to work on usps.com. Now with 2 phone calls to this place, they claim that the warehouse received the phone, but they dont know where it is. Hey, they received it; they cant find it, not my problem. Since then i have had no offer or received a dime for my phone. They are basically stonewalling me and stole my phone.

Great new a class action has been filled, click on link below to join via lawfirms website.

http://golombhonik.com/cash-iphones-facing-class-action-lawsuit.html