CARGIANTSelling a Faulty car

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a verified customer
Verified customer

I bought a 17k VW Touareg and after 3 days a took the car to the garage dealer for a maintenance service. After they check it they return saying that the car has no rear breaks at all and the cost to fix it will cost me 1186 pounds as need a new callipers.. Also with the car I bought the 1 year AA insurance for about 520 pounds. At this point I called the AA and explain the situation. They confirm that the works are included in the policy but they can't authorise the repair as Cargiant they should do their safety checks prior selling. VW dealer garage kept the car for 1 weekk waiting for the parts to be delivered. I paid my self the cost of the repair hoping that Cargiant will give me the full refund. Obviously after that I called Cargiant and they said that they can only pay the parts value as I should let them know in the first place when this problem occur. Very bad experience driving a very dangerous car which Cargiant sold me. I'm wondering if someone have the same experience and can give me the right advice as I'm thinking seriously to bring them to Court.


  • Ha
    Harry Dharan Aug 11, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I bought a car from Car Giant on 15/05/2015. The sales man sold to me the AA mechanical breakdown cover for THREE years (gold) along with the car for £799. I missed the cooling off period (14 days) for one day. So they said, they will charge me for one month plus £50 admin charge and refund rest of the money. So I postponed my decision of cancellation to have the service done first. So I requested to cancel the policy on 13/07/2015 and I have been told by their customer service that I will be only getting £704 refund after deducting the charge and admin fee for completed 2 months and a cheque will be sent to me within 07 working days. After 7 days when I contacted them, they said I have to wait 14 days. After more than 20 days when I contacted them this morning they said they will look into it !! Then they contacted me this late afternoon as per the promise and said to me that I need to wait for 7 more working days and I will be getting £640.!! After deducting 3 months charge plus admin £50 !! I questioned the 3 months duration as it was actually the 60th day since purchased the car I requested for cancellation and I had got confirmation of receiving my request. . But Car Giant customer service person now says they calculate a complete month for pro rata calculation regardless of the date of my purchase of the vehicle. They have been giving my contradictory information since the beginning. So I doubt that they processed my request just today (11/08/2015) on an emergency basis due to their delay. There for two months became three month. However they denied it and apologised me for the earlier information which they have given me. They also said that AA Warranty ( the provider) also calculate the same way. So when I contacted AA Warranty, the guy agreed with me about the months’ calculation but was reluctant to confirm anything. And advised me to contact financial Ombudsman if I am not happy with Car Giant. Please, anyone knows about the pro- rata ? how does it work ? Thank you.
    When they talk about cover, cover only starts from the dae of purchase. But when we cancel a policy, they go back to the beginning of the month ( I was not even their customer at that point !!) to deduct money. Is this correct ?

    0 Votes
  • Ja
    Jamiejones1989 Aug 09, 2013

    Hi, i was on the motorway with my car and had two Tyres blow out on me, when I brought my car I asked them were is the spare tyre they said that's the great thing with this car(BMW 1 series) it has run flat tyres on it and you can drive up to 70 miles with a puncher. when I arrived at the tyre replacement garage they said you have been Mis-sold the car as they have cheap normal £30.00 tyres on the car, there for I had to pay £420.00 to replace all four tyres to the correct run flat tyres, I am not happy as I was told they were run flats and I was stuck on the motorway for 3 hours and had to pay a further £200.00 to be toad to a garage. I contacted car giant and they said we should have checked them before we brought the car, but I am not a expert in tyres and was told by the salesmen they are run flats so I was lied to and now £620.00 out of pocket.

    1 Votes
  • Th
    The-voice-of-reason Oct 14, 2011

    You should have informed the dealer you purchased your vehicle from before getting any work carried out.
    If the calipers had gone, your would have noticed the car pulling unevenly when breaking.
    As you put the car in for a general service this was obviously not the case.
    From the outside looking in, it seems like your VW dealer was trying to bump up your spend, have you thought about that?.
    It's not uncommon for garages (even franchised ones) to tell you that things need replacing when they don't need to be, to increase the spend, especially when they think its going to be a warranty claim.
    You have no case and the lesson is is you have a problem with a car you have just bought, take it back to the dealer you bought it from.

    0 Votes

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