CardMember ServicesScam

B
This review was posted by
a verified customer
Verified customer
Review updated:

I have received over 200 calls from card member services. The recorded message goes something like "hello, this is Rachel" Would you like lower credit card interest rates as low as 6.9%. If so press this number or press this number to be placed on our do not call list.
I found a website that seems to be theirs (https://www.cardmemberservices.com/ccp/index.jsp?pg_name=ccpmapp/cms/exp...). Ironically the site is about protecting your identity! I called the number for personal cards [protected]) I was asked to key in my 16 digit credit card number so I pressed 0 and got the "invalid response" reply. I then pressed 0, 16 times, I was transferred to a live person. Her voice had an accent and I am sure she has recorded a similar message that "Rachel" uses.
She asked me for my credit card number, after I explained to her that someone, with them, had been calling me repeatedly asking for my credit card number and social security number... She asked me for my credit card number and I told her I didn't have a card with them. She then asked me for my social security number!!! I told her she was doing what the callers do too often and I wanted it to stop. She said she could put me on their do no call list and I explained they had done that over 200 times already. I told her that her lack of concern bothered me and I asked her for a number to her legal department and she said she could give me a fax number. I said ok. I asked her for the name of the contact person. She asked me to hold... When she came back she said there was no fax number nor name but I could call this number [protected] and leave a message and someone would call me back... I believe this is the one calling us.

Responses

  • An
    angeredconsumer Aug 14, 2009

    THIS SITE INTENTIONALLY MAKES U NOT ENTER NO MATTER HOW MANY TIMES U CHANGE THE PASSWORD, first it works for a few hours, then if you try to log in the next day or 2 weeks from the date of the password change.. u have to change it again to be able to relog in, this needs to be reported im sure its one of those gimicks for the credit card company to get people to get late charges so they can boost up their interest, i even switched browsers and tried on several computers and still the same issue. and each time u need a new password making it an even bigger hassle to pay ur bill beacuase to log in u need to change the password and u end up running out of passwords ul remmeber im up to my 35th (no joke) password right now and it doesnt even resemble the password it used to be now

    2 Votes
  • Mo
    Mols Feb 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I keep getting calls from this idiotic so called company. It shows up on caller ID, wireless caller, but they say thier name is Cardmember Services and wanting your info to get you a lower rate on your credit cards. First it starts off as a recording saying that this is a call regarding your credit card. Then when you push to connect to a human they want to sell you something. After research I found that these idiots are scammers and don't do buisness with them. They cal 1-4 times a day and after I ask them thier names or actual buisness name and address, they hang up. So I had them checked out and also contacted FCC. They are known scammers and again do not give them no information.

    4 Votes
  • Sn
    snow46 Jul 22, 2011

    These people have been calling me for a long time. Now when I start to say I am on do not call list they hang up. I know a company can be sued if they keep calling after you have told them. I have had them call me 3 to 4 times a day. I am so sick of it... if people all got together and get a lawyer after to sue cardmemeber services they will think before calling again

    6 Votes
  • Bl
    Bloomgal Mar 09, 2012

    Call all the time. I have asked for the name of the company and they hung up. I asked to be placed on a "Do not call" list and they hung up. The next time I asked to be placed on a "Do not call" list, the caller asked for my name and SSN! When I refused to give my SSN, he hung up. I suspect it is all a scam to get people to give up personal financial information.

    1 Votes
  • Cc
    CCLIB Oct 29, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have hit the button to be removed from their list, and it merely disconnects the call. I've even contacted the BBB, and THAT doesn't do any good, due to the message saying, "If you want to be taken off our list . . ." (I got back with the BBB, telling them you can't be taken off their list, as all you do is get disconnected.) I've been rude to them, asked to speak to a manager, and all they do is hang up on me. I think a letter to the DOJ might be next.

    4 Votes
  • Jo
    jonesam Sep 20, 2013

    I got the same call. When I asked the dude, with a thick Indian accent named "James J Anderson", why he needs my CC number he said to bring my interest rates down. I told him these rates are between me and my bank. I'll call my bank. He kept refusing and then I told him I am busy leave me alone and he would not. Finally, I said I will give you my CC number if you give me yours with no intention to do so. He agreed and gave me his CC # with his name and expiration date. LOL! While he was waiting to get mine, I told him what about the security code and then he flipped out and started cussing at me and telling me to go #$%# myself, you @#$ARD... LOL. So, if there is a real James J Anderson, that dude just gave up your card number like it was nothing. Somebody need to get on this ppl.

    3 Votes
  • Ku
    Kurt Dixon Dec 08, 2015
    This comment was posted by
    a verified customer
    Verified customer

    So, yes, Cardmember Services is a scam. Has anyone ever figured out what to do about them?

    3 Votes
  • Bi
    Bill Darwin Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Need your help in going to the below link and sign the petition to make congress force the FCC to do their job.

    https://petitions.whitehouse.gov//petition/force-congress-make-fcc-do-their-job-harassing-phone-calls-card-member-services

    2 Votes
  • Bi
    Bill28269 Jun 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    OK, lets see if congress can stop Card Members Services. Please go to the below link and sign the petition to make congress make the FCC do their job.

    https://petitions.whitehouse.gov//petition/force-congress-make-fcc-do-their-job-harassing-phone-calls-card-member-services

    0 Votes
  • Ke
    Kevin Okopski Jul 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I don't think they speak English I'm on my 65th final warning and on the federal no call list. Lets try this. CLASS ACTION LAWSUIT!!!

    4 Votes
  • 00
    0007DENO Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This organization calls me EVERY DAY! It starts off, "This is your last notice"!

    3 Votes
  • Te
    Texasmom70 Jan 27, 2017

    I received a similar call but with a twist. The caller identified himself as Kevin Brown but with an Indian accent. He said that he worked with Card Member Services, the same people that provide our bills. The scary part is that he had my credit card balances and credit score! He said that because my credit score was over 750, I qualified for a special program to reduce my interest rate on all my cards to less than 6% for life! My bells and whistles were going off of course but because he had information that I did not provide I wanted to see how far he's take this. He told me there would be no out of pocket cost to me and that he could save me more than $3000 with my current balances. He went on to say that the, wait for it...$790 fee...would be absorbed by the $3000 savings. He also said that the cards would never be able to increase my rates regardless of future payments to these cards. I told him that I do not carry balances from month to month and asked how this program would benefit me (because if you don't carry a balance the interest rate is not an issue if you pay it off before the billing cycle). He said that I could not benefit from the savings but that I could still benefit from the lowered rates. He clearly was not listening. I told him I'd have to research the company. He continued to pressure me, and said the offer was valid to that day. I told him I would have to call him back. He provided his name and number [protected]) and hung up on me. I have a credit monitoring system, thank God. I will be watching closely.

    0 Votes
  • Wi
    William Shelley May 20, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I have received many calls from these people so I have now blocked them on my phone. Now they are calling my 85 year old mother, who has Alzheimers. I cannot block them from calling on her phone, its a very simple phone and does not have that capability. I have asked them to stop calling her and I am told to shut up and cursed at. I want these "low life's" put out of business or worse now. These people are lower than the ### that dwells on the bottom of a sewage pond. I do not understand how ### like this can be allowed to business. Nor do I understand why anyone would fall for their scam.

    1 Votes
  • Ga
    gatekeeperQ Jan 10, 2019

    ok, So I entertain this Indian accent dude, he claims he is going to get all my interest charges wiped clean, with no interest on any of my cards going forward. Seriously? the whole concept of credit cards is the interest. So I asked the dude how he got paid if there was no interest charges to support the organization. He said something that made no sense. and kept on asking me for cc #. I kept saying NO. He finally hung up on me. Don't give these people any info, you should be getting balance transfer offers left and right. Go with an accredited bank.

    1 Votes
  • Ka
    karenmad Apr 09, 2019

    I have received several of these calls in the past few says. I blocked most of them but took this call to see if I could get an e-mail address to file a claim against them for unwanted solicitations. I got a foreign speaking man that asked if I wanted to lower my interest rate. I said no, I would like an address for the company or an e-mail address and he told me to f- off and hung up on me. I hope someone can do something soon to stop this harassment and possible fraud! number that dialed me was [protected]

    1 Votes
  • Bi
    bingo2005 Mar 24, 2020

    I fell for it. He had my name address email credit card number and SS # a one time charge of 995 but your inte est rates are 0 i feel like such a dope he said another person would call and confirm everything He never called I asked him what the name of the company was he said Card Member Services. Now he has all my info fortunately I have the highest protection of Lifelock and I called as soon as I got off the phone. Also my credit from the 3 reporting agencies is frozen. I asked for his phone # and he said the other guy that was supposed to call would provide it. I'm really scarded now But he had all my info anyway Something else to worry about!

    1 Votes
  • De
    Denver Guy Apr 20, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Caller ID: "Toll Free Call CA" [protected]
    Recording: "This is Cardmember Services." LOL; uh, NO: it is NOT
    Pressed 1 to speak to "Cardmember Services." Indian guy represents himself as "Cardmember Services." I ask him to tell me which card company he's with. "Your card company." "Which one?" "Visa or Mastercard." "Which company?" He just keeps saying "your company." I keep asking him to identify which card company of mine he "represents, " knowing full well the vile company he works for is impersonating being a credit card company. He gets mad that I won't let him off the hook for his lying and he hangs up, just like the last time I confronted these same scammers. Pretty ridiculous that this company has been pulling this crap for about ten years but no one can put a stop to their illegal calls.

    1 Votes
  • St
    Steve0002 Aug 11, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I doubt that the scammers work for Cardmember Services. If you really want to contact the actual Cardmember Services company, call the phone number that appears on your credit card bill. The scammers are just using their name to commit fraud.

    Unfortunately, there is little you can do to stop criminals from calling your phone number. (They’re criminals; why would they obey the Do Not Call law?) You can not answer if you don’t recognize the number, you can let your answering machine screen the call, or you can do what I do: “play” with them. If it’s convenient, I waste their time with a phony card number, or ask in a very concerned voice “what caused you to work for a criminal enterprise? Was that your life goal when you were a child?l

    2 Votes

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