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CardMember Services review: Scam

B
Author of the complaint
12:24 pm EST
Review updated:
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I have received over 200 calls from card member services. The recorded message goes something like "hello, this is Rachel" Would you like lower credit card interest rates as low as 6.9%. If so press this number or press this number to be placed on our do not call list.
I found a website that seems to be theirs (https://www.cardmemberservices.com/ccp/index.jsp?pg_name=ccpmapp/cms/exp...). Ironically the site is about protecting your identity! I called the number for personal cards [protected]) I was asked to key in my 16 digit credit card number so I pressed 0 and got the "invalid response" reply. I then pressed 0, 16 times, I was transferred to a live person. Her voice had an accent and I am sure she has recorded a similar message that "Rachel" uses.
She asked me for my credit card number, after I explained to her that someone, with them, had been calling me repeatedly asking for my credit card number and social security number... She asked me for my credit card number and I told her I didn't have a card with them. She then asked me for my social security number! I told her she was doing what the callers do too often and I wanted it to stop. She said she could put me on their do no call list and I explained they had done that over 200 times already. I told her that her lack of concern bothered me and I asked her for a number to her legal department and she said she could give me a fax number. I said ok. I asked her for the name of the contact person. She asked me to hold... When she came back she said there was no fax number nor name but I could call this number [protected] and leave a message and someone would call me back... I believe this is the one calling us.

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27 comments
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D
Dec 17, 2021 11:22 am EST

Yes, super annoying. File a complaint with nospamcalls.com

M
Dec 16, 2021 4:37 pm EST

OMG….I hate these calls. Fill out a complaint at www.nospamcalls.com if you get these calls. Worked for me

R
Dec 16, 2021 2:36 pm EST

Everyone who has received a pre-recorded call from this page, I encourage you to go to thedebtdefense.com or reach out to [email protected] I was able to recover damages against them

R
Dec 16, 2021 2:37 pm EST

[email protected] * he is a life saver

E
Nov 24, 2021 12:56 pm EST

they could not verify their accreditation or identify the parent or subsidiary companies, so i just told them that the conversation is over, also i gave zero information as to how many cards i have, or the amount owed. they were lost at that point.

ppl Please don't fall for these scams. be safe!

R
May 25, 2021 7:45 pm EDT

i tell them that my phone battery is dying and could they call me back at my work number. then i give then the CIA"s number this seems to slow them down for a few days then it stars back up again 4-5 dimes a day. telling them you know they are scammers doesn't stop them. Maybe a drone with a missile might be in order! these [censored] are relentless. one time they told me the only way to stop them is to do business with them, which i will never do. they often seem to have your info which makes me wonder does the c.c. companies sell your info to just anyone? or is it the credit reporting companies?

K
Mar 03, 2021 11:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

I get them constantly and sort of enjoy wasting as much of their time as possible...asking them to repeat, complaining about their accents (usually Pakistani or Malaysian) being hard to understand, asking them where they are from and their names which is usually a name like John Smith or Kevin Jones despite their obvious foreign birth. Being retired, I have the time. They are closely associated with another group who's lead-in is a recording telling me that they are the social security administration and my social security number is being used for fraudulent practices and I'm about to be arrested...:-)

L
Jan 27, 2021 4:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

With all this unwanted Modern Technology( autonomic cars, expensive electric vehicles).. WHY can't the geniuses stop these unwanted scamming calls to reduce my interest rates on mortgages, credit cards, and then invent a vehicle that forces one to use a turn signal? LOL!

L
Jan 27, 2021 4:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

consistently call after telling them i don't have interest in their scamming offer.. WHY can't they be blocked and stopped! WHO can stop them.

S
Aug 11, 2020 4:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I doubt that the scammers work for Cardmember Services. If you really want to contact the actual Cardmember Services company, call the phone number that appears on your credit card bill. The scammers are just using their name to commit fraud.

Unfortunately, there is little you can do to stop criminals from calling your phone number. (They’re criminals; why would they obey the Do Not Call law?) You can not answer if you don’t recognize the number, you can let your answering machine screen the call, or you can do what I do: “play” with them. If it’s convenient, I waste their time with a phony card number, or ask in a very concerned voice “what caused you to work for a criminal enterprise? Was that your life goal when you were a child?l

D
Apr 20, 2020 12:20 pm EDT

Caller ID: "Toll Free Call CA" [protected]
Recording: "This is Cardmember Services." LOL; uh, NO: it is NOT
Pressed 1 to speak to "Cardmember Services." Indian guy represents himself as "Cardmember Services." I ask him to tell me which card company he's with. "Your card company." "Which one?" "Visa or Mastercard." "Which company?" He just keeps saying "your company." I keep asking him to identify which card company of mine he "represents, " knowing full well the vile company he works for is impersonating being a credit card company. He gets mad that I won't let him off the hook for his lying and he hangs up, just like the last time I confronted these same scammers. Pretty ridiculous that this company has been pulling this crap for about ten years but no one can put a stop to their illegal calls.

B
Mar 24, 2020 10:31 pm EDT

I fell for it. He had my name address email credit card number and SS # a one time charge of 995 but your inte est rates are 0 i feel like such a dope he said another person would call and confirm everything He never called I asked him what the name of the company was he said Card Member Services. Now he has all my info fortunately I have the highest protection of Lifelock and I called as soon as I got off the phone. Also my credit from the 3 reporting agencies is frozen. I asked for his phone # and he said the other guy that was supposed to call would provide it. I'm really scarded now But he had all my info anyway Something else to worry about!

K
Apr 09, 2019 12:44 pm EDT

I have received several of these calls in the past few says. I blocked most of them but took this call to see if I could get an e-mail address to file a claim against them for unwanted solicitations. I got a foreign speaking man that asked if I wanted to lower my interest rate. I said no, I would like an address for the company or an e-mail address and he told me to f- off and hung up on me. I hope someone can do something soon to stop this harassment and possible fraud! number that dialed me was [protected]

G
Jan 10, 2019 8:17 pm EST

ok, So I entertain this Indian accent dude, he claims he is going to get all my interest charges wiped clean, with no interest on any of my cards going forward. Seriously? the whole concept of credit cards is the interest. So I asked the dude how he got paid if there was no interest charges to support the organization. He said something that made no sense. and kept on asking me for cc #. I kept saying NO. He finally hung up on me. Don't give these people any info, you should be getting balance transfer offers left and right. Go with an accredited bank.

W
May 20, 2017 2:00 pm EDT

I have received many calls from these people so I have now blocked them on my phone. Now they are calling my 85 year old mother, who has Alzheimers. I cannot block them from calling on her phone, its a very simple phone and does not have that capability. I have asked them to stop calling her and I am told to shut up and cursed at. I want these "low life's" put out of business or worse now. These people are lower than the ### that dwells on the bottom of a sewage pond. I do not understand how ### like this can be allowed to business. Nor do I understand why anyone would fall for their scam.

T
Jan 27, 2017 9:31 am EST

I received a similar call but with a twist. The caller identified himself as Kevin Brown but with an Indian accent. He said that he worked with Card Member Services, the same people that provide our bills. The scary part is that he had my credit card balances and credit score! He said that because my credit score was over 750, I qualified for a special program to reduce my interest rate on all my cards to less than 6% for life! My bells and whistles were going off of course but because he had information that I did not provide I wanted to see how far he's take this. He told me there would be no out of pocket cost to me and that he could save me more than $3000 with my current balances. He went on to say that the, wait for it...$790 fee...would be absorbed by the $3000 savings. He also said that the cards would never be able to increase my rates regardless of future payments to these cards. I told him that I do not carry balances from month to month and asked how this program would benefit me (because if you don't carry a balance the interest rate is not an issue if you pay it off before the billing cycle). He said that I could not benefit from the savings but that I could still benefit from the lowered rates. He clearly was not listening. I told him I'd have to research the company. He continued to pressure me, and said the offer was valid to that day. I told him I would have to call him back. He provided his name and number [protected]) and hung up on me. I have a credit monitoring system, thank God. I will be watching closely.

A
Aug 14, 2009 11:46 pm EDT

THIS SITE INTENTIONALLY MAKES U NOT ENTER NO MATTER HOW MANY TIMES U CHANGE THE PASSWORD, first it works for a few hours, then if you try to log in the next day or 2 weeks from the date of the password change.. u have to change it again to be able to relog in, this needs to be reported im sure its one of those gimicks for the credit card company to get people to get late charges so they can boost up their interest, i even switched browsers and tried on several computers and still the same issue. and each time u need a new password making it an even bigger hassle to pay ur bill beacuase to log in u need to change the password and u end up running out of passwords ul remmeber im up to my 35th (no joke) password right now and it doesnt even resemble the password it used to be now

D
Aug 03, 2016 2:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This organization calls me EVERY DAY! It starts off, "This is your last notice"!

K
Jul 25, 2016 9:48 am EDT

I don't think they speak English I'm on my 65th final warning and on the federal no call list. Lets try this. CLASS ACTION LAWSUIT!

B
Jun 08, 2016 1:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

OK, lets see if congress can stop Card Members Services. Please go to the below link and sign the petition to make congress make the FCC do their job.

https://petitions.whitehouse.gov//petition/force-congress-make-fcc-do-their-job-harassing-phone-calls-card-member-services

B
Jun 03, 2016 11:33 am EDT

Need your help in going to the below link and sign the petition to make congress force the FCC to do their job.

https://petitions.whitehouse.gov//petition/force-congress-make-fcc-do-their-job-harassing-phone-calls-card-member-services

K
Dec 08, 2015 12:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

So, yes, Cardmember Services is a scam. Has anyone ever figured out what to do about them?

B
Mar 09, 2012 2:28 am EST

Call all the time. I have asked for the name of the company and they hung up. I asked to be placed on a "Do not call" list and they hung up. The next time I asked to be placed on a "Do not call" list, the caller asked for my name and SSN! When I refused to give my SSN, he hung up. I suspect it is all a scam to get people to give up personal financial information.

M
Feb 09, 2011 4:06 pm EST

I keep getting calls from this idiotic so called company. It shows up on caller ID, wireless caller, but they say thier name is Cardmember Services and wanting your info to get you a lower rate on your credit cards. First it starts off as a recording saying that this is a call regarding your credit card. Then when you push to connect to a human they want to sell you something. After research I found that these idiots are scammers and don't do buisness with them. They cal 1-4 times a day and after I ask them thier names or actual buisness name and address, they hang up. So I had them checked out and also contacted FCC. They are known scammers and again do not give them no information.

S
Jul 22, 2011 6:59 am EDT

These people have been calling me for a long time. Now when I start to say I am on do not call list they hang up. I know a company can be sued if they keep calling after you have told them. I have had them call me 3 to 4 times a day. I am so sick of it... if people all got together and get a lawyer after to sue cardmemeber services they will think before calling again

J
Sep 20, 2013 1:21 pm EDT

I got the same call. When I asked the dude, with a thick Indian accent named "James J Anderson", why he needs my CC number he said to bring my interest rates down. I told him these rates are between me and my bank. I'll call my bank. He kept refusing and then I told him I am busy leave me alone and he would not. Finally, I said I will give you my CC number if you give me yours with no intention to do so. He agreed and gave me his CC # with his name and expiration date. LOL! While he was waiting to get mine, I told him what about the security code and then he flipped out and started cussing at me and telling me to go #$%# myself, you @#$ARD... LOL. So, if there is a real James J Anderson, that dude just gave up your card number like it was nothing. Somebody need to get on this ppl.

C
Oct 29, 2012 4:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have hit the button to be removed from their list, and it merely disconnects the call. I've even contacted the BBB, and THAT doesn't do any good, due to the message saying, "If you want to be taken off our list . . ." (I got back with the BBB, telling them you can't be taken off their list, as all you do is get disconnected.) I've been rude to them, asked to speak to a manager, and all they do is hang up on me. I think a letter to the DOJ might be next.

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