[Resolved] Captain D's / wrongful termination
My name is tamika lucky, rn, and I am the aunt of nashiyah nyree johnson, whom had been employed by your company for more than 1 year. She was wrongfully terminated last week due to a rude customer harassing her 2 consecutive days due to personal reasons unrelated to the job. My niece is a minor and this lady is an adult. The customer had visited the drive thru a day prior to her returning a 2 nd time but this time, she entered the store in a threatening manner when the local law enforcement should have been called. The customer was upset because she "claims" nashiyah had a bad attitude and would not open up her sandwich to see if the cook put tartar sauce on it. Nashiyah informed her of the infection control policy and asked the lady if she would look and then she could inform the cook if it was not prepared as she had requested. The adult began cursing and threatening my niece. The manager on duty was not present to witness what actually happened and later came out to assess the situation but ended up gossiping with the customer about my niece and her personal life. Nashiyah was not given the opportunity to explain to crystal miller what took place nor was she interested. Nashiyah has never been reprimanded her entire employment with captain d's and for her to lose her job because she is a young pregnant teen is very discriminating and mind bothering. Nashiyah did not deserve such action to be taken against her. The manager lied that she overheard nashiyah speaking with an attitude to the customer when she was not even present to know what took place. Crystal stated it was policy to let her go but is it also company policy for any employee/management to be under the influence of drugs? How can one enforce a policy without the proper steps being taken prior to someone losing his or her job? If ms. Crystal miller wants to abide by policy then she needs to request to be tested for street drugs and have herself removed. I will be contacting an attorney regarding this matter. I am deeply saddened that higher management would authorize someone to rid a person whom has never caused any problems on her job. That particular customer is a liar and should've been removed from the premises by the police for threatening a child/employee. Employees don't deserve to feel unsafe on his or her job. I am irate how things were handled!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Updated by Tamika Lucky, Feb 25, 2019
Please check your spelling and subject verb agreement prior to posting, BenchBoy! Anyway, thanks for providing additional info to help my legal case. There is no need to hide behind a fictitious name because I listed mine with no problem at all because I am a professional and by no means fear none. We all make decisions in our personal lives that may benefit or hinder us and the one Nashiyah made was like the one your mother probably did, I'm sure. The old saying is, "A hit dog will do what, hollar?" Nashiyah is engaged to be married and has a prominent future ahead of her in college. Do your research to see how many successful people became pregnant at an age otggrr than 30 and still living a blessed life as she is. People are only offended when they have been exposed. When someone speaks the untruth it does not bother me nor my family members. We are honest people and will continue to be that way. Things will be resolved in court.
Captain D's Customer Care's Response, Mar 01, 2019
Hello, Thank you for contacting Captain D's. This has been forwarded to the owner of this location.
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