Canada Life review: Do not pay us for services

We (husband and I) are retired members and pay a monthly fee for Canada Life. They are taking over our health plan. Since the beginning they are not paying us for services. Their telephone lines are always out of reach. They have all our info. They do not send us email to let us know why they are not paying us, or what is missing. We keep calling and wait for hours with no one to help us. We send email and never get any answers. Their service is terrible and will take over our dental services also, they can’t handle our health care. The automated system sucks, they do not have enough staff. They ow us a lot of money and still waiting to be reimbursed. I am making a complaint, I know it won’t matter because even Complaint board is overwhelmed with requests but I am trying anyway. There is nothing else to do. Canada is falling apart. What else can we do. Everyone is taking our money, no one to help us. Life is very hard.