The activities are very boring. I am not sure if the carers do not get enough tools or support or preparation time but even when the day theme sound very fun when I hear my children talk about their day it seems like the day theme only last 10 min and the rest of the day they have to entertain themselves. For example today was theme 'France' and the only french thing they did was eating chocolate mousse. It seems like during the holidays Camp Australia always does the same thing: set up their play areas and watch the children playing or entertaining themselves. When I was in youth camps/scouting I remember all the fun activities. The carers presented their activity on stage with a show or a song and the children could choose which carer they would join. Would it not be more fun if there was some singing activities with a CA song(for the little ones) too so they could be really proud to be a camp australia member? I guess for all these things Camp Australia will have to spend a bit more time on preparing their, especially vacation care, activities. I also did courses 'youth animator' when I was 17 where you learn to encourage children, step up, be interactive with them. Jess, a carer who unfortunately left Camp Australia last year, was one of these carers who a lot of children looked up too. I wish there was more training or bonuses so the carers would step up a little bit more.
The complaint has been investigated and resolved to the customer's satisfaction.