This anti-virus company was recommended by a Microsoft Technician so I assumed that my problems would resolved. I did get support but sometimes it was difficult to reach them. When I did I would have them scan my computer and it would take hours and left it overnight to scan my computer. All they used was a anti-virus malware program that anyone can get for free and do it themselves. I am sorry to say but they are a waste of time and money as I had to go elsewhere to resolve my problems even though I still have another year with them but cannot be bothered to use them anymore.